Mamadou Jallow
Information Technology
Cape Town
Summary
Dynamic IT Specialist with a proven track record at FOA General Enterprises, enhancing network efficiency and user support. Expert in hardware diagnostics and disaster recovery, I streamlined helpdesk operations, significantly reducing response times. My strong communication skills foster collaboration, ensuring seamless technology integration and improved organizational productivity.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Specialist/ Computer Security/Hardware Technician
FOA General Enterprises
10.2019 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Hardware Technician & Operator
MG XChange Digital Hub
01.2017 - 09.2019
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Designed computer hardware components and peripheral devices.
Sales & Repairs Technician
Bluetech Computers
01.2017 - 12.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Operator & Tech Support (Contract)
Smart Digital Printing
09.2016 - 12.2016
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
IT Hardware Technician (Contract)
Print on Tech
10.2015 - 07.2016
- Assisted in hardware procurement, ensuring compatibility with existing systems and cost-effectiveness for the organization.
- Facilitated smooth office relocations by coordinating the disassembly, transport, and reinstallation of IT hardware components.
- Maximized equipment lifespan through thorough preventive maintenance routines.
- Stayed abreast of industry trends in IT hardware technology, recommending appropriate upgrades when necessary.
- Leveraged diagnostic tools to swiftly identify root causes of technical issues, streamlining repair processes while mitigating future occurrences effectively.
Head of Information Technology & Tech Support
Office Of The Presidency (Contract)
07.2011 - 01.2012
- Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Developed cybersecurity protocols for improved data protection and reduced security breaches.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Developed disaster recovery plans, minimizing downtime during critical incidents.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Education
IT Certification - Intro. Cybersecurity Critical Infrastructure Prote
OPSWAT Academy
Florida, USA (Remote) 04.2001 -
No Degree - Intro. Cybersecurity
Cisco
Remote 04.2001 -
MCSA Certification - Microsoft Systems Certified Administrator
Lasting Solutions
Kanifing, The Gambia 04.2001 -
Diploma MSOffice Application - Software Applications
Kinderdorf Bottrop Computer School
Brikama, The Gambia 04.2001 -
Diploma - Computer Hardware
Kinderdorf Bottrop Computer School
Brikama, The Gambia 04.2001 -
Skills
Network administration
Troubleshooting
Application installations
IT troubleshooting
Application support
System upgrades
Disaster recovery
User support
Technical support
Software installation
LAN/WAN
Hardware diagnostics
Hardware upgrades
Desktop support
Windows 10
Remote support
Network configuration
Call center operations
Data entry
Hardware troubleshooting
Issue escalation
Certification
Cisco & OPSWAT
Timeline
IT Specialist/ Computer Security/Hardware Technician
FOA General Enterprises
10.2019 - Current
Hardware Technician & Operator
MG XChange Digital Hub
01.2017 - 09.2019
Sales & Repairs Technician
Bluetech Computers
01.2017 - 12.2017
Operator & Tech Support (Contract)
Smart Digital Printing
09.2016 - 12.2016
IT Hardware Technician (Contract)
Print on Tech
10.2015 - 07.2016
Head of Information Technology & Tech Support
Office Of The Presidency (Contract)
07.2011 - 01.2012
IT Certification - Intro. Cybersecurity Critical Infrastructure Prote
OPSWAT Academy
04.2001 -
No Degree - Intro. Cybersecurity
Cisco
04.2001 -
MCSA Certification - Microsoft Systems Certified Administrator
Lasting Solutions
04.2001 -
Diploma MSOffice Application - Software Applications
Kinderdorf Bottrop Computer School
04.2001 -
Diploma - Computer Hardware
Kinderdorf Bottrop Computer School
04.2001 -
Traveling, Reading & Cooking
I enjoying reading and learning new things in everyday life.
I cook in my spare time to garner energy & strength to play computers and gadgets.