Malwandiswe Balithande Mchunu

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Duties
 Update status of debtors, prepare over payments register
 Prepare supporting documents for payments of claims and Compile schedule benefit
payments.
 Loading of cancelation into financial system and Compile reconciliation of financial report
 Prepare account verification reports
 Receive files and verify the overpayment recorded, inform the clients and update the status of
each client on the index form.
 Handling of incoming telephone calls and directing them to the required person
 Provide head office with proof of payment for receipts not updated in the financial system.
 Providing an extensive administrative, office management and secretarial support.
 Confirm and update the correctness of the clients place of residence for correspondence
purposes.
 Preparing, producing, editing, and distributing a wide range of documentation.
 Recall debtors from third party debts collectors if, after set time frames, no progress was made
on recovering the debt.
 Refer and direct clients to relevant areas and Attend to all client enquires
 Register all outgoing and incoming correspondences to the relevant section
 Draw and check for relevant documents in the files
 Dispatch files on request by manager
 Compare files for application against cover lists to establish of files
 Issue and provide guidelines to clients on how to complete relevant forms
 Provide advice and information to the clients on all the branches
 Handling record keeping and provide advice on queries
 Prepare estimated budget for business unit
 Filling of source documents for future reference
 Assist with procurement of stationary and office equipment
 Receive and capture invoices from clients for payment
 Maintain the filling system
 Register and keep records of all incoming clients for statistical purposes
 Perform administrative duties and Assist clients in completing documents
 Resolves complaints / problems of the clients and Assist with duties required by management
 Serve as a point of contact to clients