MALULEKE VINCY
Accountant
Tembisa,GP
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Leader
Alteram Solutions
08.2021 - Current
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Plan and deliver programmes to retain and develop Contact Centre Consultants
- Plan and deliver programmes to retain and develop Contact Centre Consultants o Identify, manage and develop relationships with key partners to meet the objectives and goals of the Company
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Produce daily, weekly and monthly reports and dissemination information to stakeholders.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Ensure service, SLCOIAs and KPIs are continually reviewed and expectations are met with optimum levels of quality and service delivery
- Ensure that inbound teams provide customers with a friendly, professional and consistently high quality service, helping to resolve various queries accurately and timeously.
- Lead and develop the team to ensure consistency in performance, stability and succession planning.
- Administer COID claims registration process.
Assistant Internal Auditor
24six Chartered Accountants
04.2021 - 05.2021
- Increased process efficiency for audit engagements by creating standardized work papers, checklists, and templates for use across multiple projects.
- Enhanced internal control systems by conducting comprehensive audits and providing insightful recommendations.
- Played an active role in special projects (UIF-TERS Audit) or investigations requested by senior management, contributing valuable insights and expertise to achieve desired outcomes.
- Collaborated with external auditors to ensure timely completion of annual financial audits, maintaining a strong working relationship between both parties.
Accountant Intern
Bryte Advisory
01.2020 - 12.2020
- Fostered positive relationships with clients through consistent communication regarding account status updates or upcoming deadlines.
- Contributed to successful audits by meticulously organizing financial documents and providing clear explanations of accounting procedures.
- Contributed to the development of financial forecasts by analyzing historical data and identifying trends, ultimately supporting strategic decision-making processes.
- Developed proficiency in industry-specific software programs such as wave app ,SAGE pastel, Excel, and other accounting applications.
- Supported budget development process by gathering relevant financial data and providing detailed analysis to management.
- Recording and Payment of invoices.
- Performance of bookkeeping services
- Preparation of the fixed asset register.
- Client engagement.
Education
Bachelor of Commerce - Accounting
University of Venda
Thohoyandou, South Africa 04.2001 -
High School Diploma -
Rivubye High
Valdezia 04.2001 -
Skills
- Team Supervision
- Employee Evaluation
- Technical Support
- Client Service
- Ability to work with data
- Teamwork
- Analytical Thinking
- Giving Constructive Feedback
- Complex Problem-Solving
- Team motivation
- Complaint resolution
- Attention to Detail
Cooking
Cooking is a culinary arts, is the art, science and craft of using heat to make food more palatable, digestible, nutritious, or safe and I enjoy cooking a lot.
Timeline
Team Leader
Alteram Solutions
08.2021 - Current
Assistant Internal Auditor
24six Chartered Accountants
04.2021 - 05.2021
Accountant Intern
Bryte Advisory
01.2020 - 12.2020
Bachelor of Commerce - Accounting
University of Venda
04.2001 -
High School Diploma -
Rivubye High
04.2001 -
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