MALOSE LANGA
CUSTOMER SERVICE CONSULTANT
Centurion,GP
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Collections Advisor
OUTsurance
08.2022 - 12.2023
- Demonstrated excellent problem-solving skills when faced with challenging situations or disputes from clients.
- Monitored account histories to identify trends, enabling proactive actions in addressing potential delinquencies.
- Developed customized payment plans for clients, leading to higher repayment success rates.
- Managed a diverse portfolio of accounts, applying tailored strategies for successful resolution of each case.
- Assisted in training new Collections Advisors, sharing industry knowledge and best practices for successful outcomes.
Retention Advisor
OUTsurance
12.2021 - 07.2022
- Responsible for building a sound relationship with clients.
- Used computers for various applications, such as database management or word processing.
- Handled inbound calls from customers with questions and concerns about the products & services.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Resolved customer complaints successfully. Entrusted with confidential customer information.
- Met and exceeded call times and quotas and metrics in a fast-paced call center environment.
- Provided accurate and appropriate information in response to customer inquiries.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Team Leader & Sales Consultant
Vino Promotions
01.2015 - 01.2021
- Organized company files and creating support system to decrease workload and increase productivity of account managers.
- Managing the day-to-day activities of the team. Motivated the team to achieve organizational goals.
- Conducted training for team members to maximize targets.
- Demonstrate product to customers at stores.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Analyze sales data and draft report for line manager.
- Responsible with dealing with customers complaints - working within established
Education
Bachelor of Commerce - Law
University of South Africa
06.2017 - 06.2020
National Senior Certificate - Matric/Grade 12
Cornwall Hill College
01.2009 - 12.2013
Skills
Data entry skills
Excellent communication
Professional ethics
Problem-solving abilities
Analytical and critical thinking
Verbal and written communication
Client relationship management
Customer Service
Strong Organizational & Planning
Proficient in Microsoft Office
Timeline
Collections Advisor
OUTsurance
08.2022 - 12.2023
Retention Advisor
OUTsurance
12.2021 - 07.2022
Bachelor of Commerce - Law
University of South Africa
06.2017 - 06.2020
Team Leader & Sales Consultant
Vino Promotions
01.2015 - 01.2021
National Senior Certificate - Matric/Grade 12
Cornwall Hill College
01.2009 - 12.2013