Malobi Kekana
Summary
Over simplicity I believe my interpersonal skills and my skills as switchboard Operator and Contact Center Agent who currently working in Contact Centre in government printing works as Contact Centre Agent and switch board operator plus communication skills and administration experience that I have will make me easy to execute my job and task that I given to me with the clear understanding of the job description effectively. I have completed studying Diploma in Contact Centre Management with Tshwane University of Technology , which focus on Customer Services and Customer Relationship Management plus the experience that I have focused the majority of my professional development Customer services. However, I am currently interacting with External and internal stake holders by generating quote for them to place a notice in the government gazette and resolve the queries by emails or telephonically, and also assist walk in clients as well who can't access your online systems and compiling stats daily and monthly I view this as strength because customer service experience they all share a common focus on customer needs fulfillments and business growth as the goal. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organises work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in other languages Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organisational, communication, and problem-solving abilities developed over10 years of related experience.
Overview
10
10
years of professional experience
Work History
Switchboard Operator/Call Centre Agent
Government printing Works
2 2014
- Switchboard Operator: Answering Calls, Conveying and relay Messages to relevant officials, Receiving mails and Distribute, Welcoming clients and Directing them, Registering Visitors on a register book, Provide information about organization, Reporting emergency
- Call Centre Agent (Sale Administration): Generate and process quote in line with specific requirements on share point system, Complete placement of gazette and give customer feedback, Receive queries and provide feedback, Assist walk –in Customer, Capture information electronically, Assist customer to complete on line quoting system, Assist with all general enquiries for the department, Escalate system issues experienced by customer with any platforms on line quoting system with CRM, Report faults at IT with system not function, Compile daily and monthly stats, (Query Resolutions): Resolved customer's complaints by clarifying the cause of the problem, Resolved queries on calls and ensure that resolution is completed, Escalate system issues experienced by customer to IT department, Give feedback about the status of their notice
Receptionist & Admin Clerk
Imperial Cargo Solutions
03.2011 - 01.2014
- Answering Calls & Convey Massages, Welcoming Visitors, Arranging Refreshments for visitors, Receiving Mails and database & distribute, Sending Invoices with courier, Ordering Stationery, Updating telephone list and bills, Filling, Scanning & photocopying, Laminating, Capturing invoices on manifest
Education
Motodi High School
Computer literacy - undefined
Wits waters Rand University
Programme in Public Administration Management - undefined
Unisa
Diploma in Contact Centre Management - undefined
Tshwane University of Technology
Skills
Quick-learning
undefinedPersonal Information
- ID Number: 8407260512081
- Dependents: 03
- Health Status: Excellent
- Date of Birth: 07/26/84
- Gender: Female
- Nationality: South African
- Driving License: Code B1
- Marital Status: Married
- Religion: Christian/ZCC
Languages
English
Sepedi
Sepedi
References
- Mr James Maluleke, Government Printing Works, Supervisor, 012 748 6205 / 078 202 5788, james.maluleke@gpw.gov.za
- Ms Jackie Rapodile, Imperial Cargo Logistics, Supervisor, 011 8215500 / 082 880 1386, Jaqueline.rapodile@impreiallogistics.com
- Mrs Thandi Nkoana, Department of NPA, Prosecutor, 0710690561 / 0720666987, tnkoana@npa.gov.za
Timeline
Receptionist & Admin Clerk
Imperial Cargo Solutions
03.2011 - 01.2014
Switchboard Operator/Call Centre Agent
Government printing Works
2 2014
Motodi High School
Computer literacy - undefined
Wits waters Rand University
Programme in Public Administration Management - undefined
Unisa
Diploma in Contact Centre Management - undefined
Tshwane University of Technology
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