Malissa Snyman
Administrative
Sundra
Summary
Dynamic and results-oriented professional with extensive experience in administrative management and customer service, notably at Walls & Home CC. Excelled in implementing cost-saving strategies and enhancing operational efficiency, achieving significant improvements in workflow and customer satisfaction. Skilled in Microsoft Office and adept in fostering positive client relations, I bring a proven track record of analytical thinking and adaptability to meet and exceed employer expectations.
Developed robust set of administrative skills in fast-paced office environment, including project coordination and team collaboration. Demonstrates strong communication and organizational abilities, seeking to apply these skills in new and challenging role. Looking to transition into new field, leveraging background in efficient task management and proactive support.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
Administrative Executive
Walls & Home CC
Sundra
04.2019 - 01.2025
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Maintained protocol throughout routine work days and special events.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Supported executive decision-making by preparing detailed reports on various business metrics and trends.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Conducted market research to identify new business opportunities for the organization''s growth strategy.
- Developed customized presentations for executive meetings, highlighting key performance indicators and accomplishments.
- Enhanced document processing efficiency, adopting new software tools that significantly reduced turnaround times.
- Improved team productivity with implementation of new scheduling system, allowing for more effective time management.
- Implemented cost-saving strategies in office supply procurement, achieving significant annual savings.
- Streamlined invoice processing, implementing automated system that reduced payment delays and improved vendor relations.
- Developed comprehensive filing system, enabling quicker access to critical documents and reducing misplacement incidents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
- Worked with senior management to initiate new projects and assist in various processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Led, directed, managed and mentored 7 administrative staff members.
Guest House Manager
AHA Accomodation
Piet Retief
01.2018 - 02.2019
- Implemented effective cost control measures, reducing overhead expenses without compromising quality.
- Assisted guests with local recommendations and travel arrangements, enhancing their overall stay experience.
- Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Monitored online reviews regularly, addressing concerns proactively to maintain a strong online reputation.
- Optimized room allocations, maximizing occupancy rate and overall revenue generation potential.
- Established partnerships with local businesses to enhance guests'' experience through value-added services.
- Managed daily operations for a smooth-running guest house, ensuring exceptional guest experiences.
- Cultivated a welcoming atmosphere by designing aesthetically pleasing common areas that catered to diverse preferences of guests.
- Conducted periodic market analysis to determine competitive pricing strategies for various seasons or special promotions.
- Oversaw day-to-day operations of 45-room hotel with staff of 15 employees.
Education
Ethical Hacking - Software Systems
Haxker X
Online 01.2021 - 08.2023
Fundamentals of Digital Marketing - Marketing
Google Digital Skills For Africa
Online 03.2020 - 10.2022
MY Personal Brand - Do Personal Branding - Marketing
I Q Academy
Online 01.2021 - 03.2022
Budget Basics - DO Moola - Financial
I Q Academy
Online 01.2021 - 03.2025
National Senior Certificate - Matric
Hoogenhout High School
Bethal 01.2025 - 12.2025
Skills
Administrative management
File management
Logistical planning
File organization
Customer service
Event coordination
Meeting coordination
Appointment scheduling
Customer relations
Invoice preparation
Adaptability
Documentation and recordkeeping
Excellent communication
Materials organization
Self motivation
Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Acting, Modeling
Modeling - Runways & Photo Shoots (Past 6 Years)
Acting - More that 40 Productions for TV - Series
Commercial and Advertising for TV Publications
More information available on request.
Timeline
National Senior Certificate - Matric
Hoogenhout High School
01.2025 - 12.2025
Ethical Hacking - Software Systems
Haxker X
01.2021 - 08.2023
MY Personal Brand - Do Personal Branding - Marketing
I Q Academy
01.2021 - 03.2022
Budget Basics - DO Moola - Financial
I Q Academy
01.2021 - 03.2025
Fundamentals of Digital Marketing - Marketing
Google Digital Skills For Africa
03.2020 - 10.2022
Administrative Executive
Walls & Home CC
04.2019 - 01.2025
Guest House Manager
AHA Accomodation
01.2018 - 02.2019