

Leads CVM capability and Loyalty development by guiding teams, defining objectives and delivering prioritised projects across commercial and technical workstreams. Brings deep expertise in Solution Architecture, Business Analysis, API Integrations and Systems Integration to support data-led decisions, platform change and stakeholder alignment. Strengthens delivery through structured planning, risk management and cross-functional coordination.
1. Build and manage a high performing team by providing leadership, role clarity, training and career development
2. Provide definition of roles, responsibilities, in dividual goals and performance objectives for the team
3. Develop and implement a training plan in order to build and develop skills within the team
4. Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
5. Product owner, Prioritize the projects on the backlog
6. Performance manage resources in accordance with HR policy and legislation where
necessary
7. Coordinate CVM resources, internal resources and third parties/vendors for the flawless execution of projects
8. Participate in all CVM and commercial projects to ensure they are delivered on‑time, within scope and budget
9. Contribute towards developing CVM project scopes and objectives, involving all relevant stakeholders and ensuring technical
10. Coordinate resource availability and allocation – both from the CVM team and from other business units
11. Develop detailed CVM project plans to plan, manage and track progress
12. Use appropriate verification techniques to manage changes in CVM project scope, schedule and costs
13. Measure CVM project performance using appropriate systems, tools and techniques
14. Perform risk management to minimize CVM project risks
15. Create and maintain comprehensive project documentation
16. Collaborate with the IT department to verify the integrity of data and data quality
management initiatives
17. Manage issues/problems identified by BICC
18. Adopt POPI Act to ensure compliance to relevant legislation
19. Manage the relationship with CVM as key internal customer, internal business units and all other relevant stakeholders