MALESELA ALFRIDA MATSIMELA
SALES AND SERVICE ADVISOR
MODJADJISKLOOF
Summary
Having to have been given an opportunity to work as a teller and be transitioned to a sales and service advisor was a great idea as I have equipped myself with the knowledge to improve my skills. Empowering myself is of great importance for growth so to always remain relevant.
Skilled in customer relationship management and effective communication, developed in fast-paced sales and service environment. Demonstrated ability to understand and meet client needs while delivering high-quality service. Seeking to transition into new field, leveraging transferrable skills for impactful contributions.
Overview
11
11
years of professional experience
2008
2008
years of post-secondary education
Work History
Sales and Service Advisor
FNB
08.2019 - Current
- Advising customers on suitable products that meet their needs and encourage purchases
- Explaining product features and benefits Assisting customers in locating specified products on the sales floor that would suit their needs
- Approach customers, identify needs and recommend products and services
- Process sales and financial transactions
- Deal with complains
- Update information in our customer database
- Answer telephone calls and provide customer service
- Strive to meet and exceed sales targets
- Going hunting, communicating with customers in order to get referrals and providing leads
- Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
- Collaborated with cross-functional teams to drive cohesive sales approach and optimize overall performance.
- Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
UBE
FNB
07.2018 - 08.2019
- Atm custodian
- Teller
- Sales and service advisor
- Online banking
Teller
FNB
02.2014 - 06.2018
- I was helping customers with transactional payments and withdrawalls
- Making sure that money balances and the correct amount is given out and the correct amount is given
- Processesing transactions in a timely manner
- Forex was also included which was done via money gram
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Verification of the client (KYC) is of great importance
- Making sure you follow the rules and regulations of the bank when processing transactions
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
HIGH SCHOOL DIPLOMA -
NORTHERN ACADEMY
HIGHER NATIONAL DIPLOMA - PUBLIC FINANCE AND ACCOUNTING
TSHWANE UNIVERSITY OF TECHNOLOGY
Skills
- Sales Strategy Development
- Customer Relationship Management
- Customer Retention Strategies
- Product Knowledge
- Pricing Strategy
- Sales Reporting
- Lead Generation
- Market Analysis
Personal Information
Gender: Male
Reference
POSITION: BRANCH MANAGER
NAME: Abednigo Chauke
NUMBER: 0711674216
POSITION: TEAM LEADER
NAME: Christina makhubela
NUMBER: 0645239814
Timeline
Sales and Service Advisor
FNB
08.2019 - Current
UBE
FNB
07.2018 - 08.2019
Teller
FNB
02.2014 - 06.2018
HIGHER NATIONAL DIPLOMA - PUBLIC FINANCE AND ACCOUNTING
TSHWANE UNIVERSITY OF TECHNOLOGY
HIGH SCHOOL DIPLOMA -
NORTHERN ACADEMY
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