Malepati Joyce Radebe
Sebokeng,Gauteng
Summary
I am a Customer-focused Store Manager skilled in enhancing customer experiences and resolving complaints. I implement feedback-driven improvements to service and product offerings, fostering loyalty and repeat business. Strengthens team capabilities through targeted training in upselling techniques and customer engagement.
Am also results-oriented Store Manager demonstrating strengths in inventory management and loss prevention. I adapts strategies based on sales analysis and market trends to optimise stock levels and reduce losses. I am Committed to maintaining health and safety standards while creating a secure and welcoming environment for customers and staff.
Overview
2
2
years of post-secondary education
Work History
Store Manager
Refinery pepkor
Sebokeng vereeniging , Gauteng
04.2014 - I currently work here
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Created price and credit policies to balance risk profiles with profit targets.
- Managed the evaluating, determining value and pricing of new products within product range.
- Managed finances by controlling budgets and authorising expenditures.
- Enforced team compliance with health and safety requirements to maintain standards.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
Education
NQF level 5 in generic management in wholesale and retail. - Business management
Related Education learnership
Gauteng 01.2022 - 10.2022
Grade 12 - Matric certificate meet requirements to a higher certificate
Mokeng secondary school
Northwest 01.2011 - 12.2011
Skills
- Visual merchandising
- Team building skills
- Sales reporting
- Sales KPI management
- Performance monitoring
- Stock control systems
- Relationship Management
- Product knowledge proficiency
- Inventory management expertise
- Sales analysis
- Multitasking proficiency
- Sales promotion implementation
- Scheduling employees
- Stock control systems understanding
- Product ordering
- Communication effectiveness
- Microsoft Office proficiency
- POS system operation
- Health and Safety regulations
- Store security vigilance
- Retail software usage
- Loss prevention strategies
- Visual merchandising creativity
- Budget supervision
- Business Analytics
- Budget management
- Complaint resolution
- Performance evaluation
- Health compliance
- Upselling techniques
- Customer service skills
- Staff training and development
- Self motivated
- Team motivation
- Store operations efficiency
- Staff mentoring
- Cash handling
Languages
English
Proficient
C2
Afrikaans
Upper intermediate
B2
Timeline
NQF level 5 in generic management in wholesale and retail. - Business management
Related Education learnership
01.2022 - 10.2022
Store Manager
Refinery pepkor
04.2014 - I currently work here
Grade 12 - Matric certificate meet requirements to a higher certificate
Mokeng secondary school
01.2011 - 12.2011