Malehu Linda Matlakala
Administrative Receptionist
Polokwane
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily and takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Administration Receptionist/Prep Clerk
Matlamela Manakedi Attorneys and Conveyancers
polokwane
10.2021 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and made appointments for 2 attorneys.
- Planned and organized internal and external events, meetings and conferences.
- Diligently edited legal correspondence for grammar and spelling.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Provided key administrative assistance to senior management.
- Maintained litigation docket and calendars for 2 attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
- Handled filing systems for both short and traditional real estate transactions.
- Managed administrative tasks for firm partners and associates.
- Filed documents with courts on behalf of attorney.
- Produced and filed various legal documents and electronically preserved updated case record system.
Admin Clerk
Livfree debt Solutions
Polokwane
07.2020 - 09.2021
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Offered technical support and troubleshot issues to enhance office productivity.
- Arranged meetings and appointments and updated records to assist management.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Entered client details and notes into system for interdepartmental access and review.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
- Calculated clients' available monthly income to meet debt obligations.
- Interviewed clients by telephone or in-person to gather financial information.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Tender Administrator
Royal Base General Trading Projects
Polokwane
04.2014 - 12.2019
- Completed forms and reports to facilitate admission, transfer or discharge.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Compiled complex cash flow reports monthly.
- Operated photocopy machine, cash register and other office equipment.
- Traced back specific cash transactions to origins.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Generated financial statements and reports detailing accounts receivable status
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
- Delivery of goods.
- finding reliable, afforable vendors.
Retail Sales Assistant
Le Coq Sportif
Polokwane
02.2017 - 01.2018
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Assisted customers with locating and choosing merchandise in store departments.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Commerce - Business Management
University of Limpopo
Polokwane 02.2013 - 11.2019
High School Diploma -
Northern Academy
Polokwane 01.2008 - 11.2012
Skills
Office administration
Certification
Accounting and finance (Short Course), elearning college
Timeline
Administration Receptionist/Prep Clerk
Matlamela Manakedi Attorneys and Conveyancers
10.2021 - Current
Admin Clerk
Livfree debt Solutions
07.2020 - 09.2021
Retail Sales Assistant
Le Coq Sportif
02.2017 - 01.2018
Tender Administrator
Royal Base General Trading Projects
04.2014 - 12.2019
Bachelor of Commerce - Business Management
University of Limpopo
02.2013 - 11.2019
High School Diploma -
Northern Academy
01.2008 - 11.2012
Accounting and finance (Short Course), elearning college
Driving license (C1)
Risk Management (short Course), elearning college
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