Malehlohonolo Sinqe

• Warmly welcome and assist patients, visitors, and staff, ensuring a professional first impression.
• Manage patient check-ins, admissions, discharges, and transfers, including WCA cases, with accuracy and efficiency.
• Operate the switchboard, handling high call volumes and directing inquiries professionally.
• Oversee hospital communication channels, reducing response times by 20% through efficient email management.
• Verify medical aid information, obtain authorizations, and liaise with service providers for accurate billing.
• Manage co-payment collections, and support financial risk assessments.
• Assist HR with reference checks, screenings, and administrative support for hospital operations.
• Provide cross-departmental support to enhance patient experience and operational efficiency.

• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.

• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.

•Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch..

• Providing support across departments to ensure smooth hospital operations and deliver an exceptional patient experience.
• Leading front-line communications by managing the concierge desk and switchboard, addressing patient inquiries, and efficiently directing calls.
• Streamlined communications, reducing response time by 20% Applying marketing expertise to support hospital marketing initiatives, boosting brand visibility and fostering community engagement.
• Overseeing and managing email correspondence across hospital communication channels, ensuring timely and professional responses.
• Leveraging customer service, marketing, and communications to maintain a welcoming and informative environment for patients and staff. Managing financial risk for the hospital,and processing co-payments.
• Liaising with medical aids for authorization purposes.
• Managing admissions, discharges.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.

• Managed website content and executed effective social media strategies, increasing online engagement.
• Conducted market analysis to stay informed of the latest trends and improve campaign effectiveness.
• Actively participated in PR activities, sponsorship pursuits, and event coordination.
• Contributed to creative and innovative social media campaigns, enhancing brand awareness.
• Supported daily administrative tasks and ongoing projects to streamline operation
• Monitored analytics data to gauge campaign performance, making data-driven adjustments as needed for optimal results over time.
• Prepared social media posts and videos with eye for viral content strategies.
• Built strong relationships with media outlets and communications professionals to expand personal network.
• Managed event logistics, ensuring smooth execution of trade shows and conferences to raise brand awareness and generate leads.