Malefane Stephen Pule
Customer Service Manager
Mamelodi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Acting Local Business Manager
Transnet Engineering (Wheels Business)
7 2023 - Current
- Responsible for the performance of the Wheel Business in Germiston, coordinate, guide and drive the business to the set goals
- Ensure and maintain good and customer relations
- Provision of management information in terms of annual sales plans, sales progress reports, monthly projections, weekly and daily deliver report
- Ability to lead and direct a team of Managers
- Possesses well-developed and proven management skills within an operational environment
- Conduct liaison meetings with customers (internal and external) via customer forums and teleconferences (TEAMS Meetings)
- General management tasks for the nosiness to reave goals and objectives for all departments
- Manage all financial functions within the business.
- Communicates with customers and vendors positively with particular attention to problem resolution
- Executes business plans to further strengthen and maximize territory sales and profits
Customer Service Manager
Transnet Engineering (Wheels Business)
10.2011 - Current
- Responsible for the performance of the Wheel Business in Germiston with regard to Customer Service and Sales and Distribution to support the Business Manager to achieve the goals set by top management
- Responsible for the management of all the expenses on the Customer and Sales and Distribution side within set goals
- Ensure and maintain good and customer relations
- Provision of management information in terms of annual sales plans, sales progress reports, monthly projections, weekly and daily deliver report
- Reconciliation of delivery reports to sales information per SAP system
- Provision of feedback to customers on the status of their sales orders
- Conduct liaison meetings with customers (internal and external) via customer forums and teleconferences (TEAMS Meetings)
- Management of harmonious customer service and marketing office
- General management tasks for the customer service department.
Sales Officer
Transnet Rail Engineering (Wheels Business)
02.2005 - 09.2011
- Creating Sales Orders,
- Liaise with clients,
- Creating Delivery Notes,
- Creating Invoices,
- Data Capturing,
- Splitting of Sales,
- Filing, S
- preadsheets controller,
- Attending customer demands TE,
- Compiling audits for the financial year,
- Housekeeping rules
Acting Customer Service Manager
Transnet Engineering (Wheels Business)
04.2008 - 08.2008
- Responsible for the performance of the Wheel Business in Germiston with regard to Customer Service and Sales and Distribution to support the Business Manager to achieve the goals set by top management
- Responsible for the management of all the expenses on the Customer and Sales and Distribution side within set goals
- Ensure and maintain good and customer relations
- Provision of management information in terms of annual sales plans, sales progress reports, monthly projections, weekly and daily deliver report
- Reconciliation of delivery reports to sales information per SAP system
- Provision of feedback to customers on the status of their sales orders
- Conduct liaison meetings with customers (internal and external) via customer forums and teleconferences (TEAMS Meetings)
- Management of harmonious customer service and marketing office
- General management tasks for the customer service department.
Trade Hand
Transwerk (Coach Business)
09.2004 - 01.2005
Call Centre Operator
Pack & Stack Company
06.2004 - 09.2004
- Data Capturing, Taking customer orders.
Data Capture Census 2001
Statistics South Africa
12.2001 - 12.2002
- Demonstrated strong time-management skills by consistently meeting or exceeding daily targets for data entry speed and accuracy
- Organized electronic filing systems efficiently, allowing for easy retrieval of archived documents when necessary
- Contributed to a positive work environment through active participation in team meetings, sharing ideas about how to optimize workflows and troubleshoot challenges effectively
- Maintained confidentiality of sensitive information while handling various types of documents, including financial records and personal details
- Proactively identified opportunities for process improvement within the data capture team, proposing solutions that led to increased efficiency levels
Education
Certificate in Business Computing
Rosebank College (Pretoria Branch)
Pretoria, Gauteng 02.2003 - 01.2004
Data Processing
PROCON Africa Consortium
Gauteng 01.2001 - 01.2001
Matriculant
Vukani Mawethu High School
Gauteng 01.1991 - 04.1996
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Skills
Customer Service
Strategic Planning
Decision-Making
Team Building and Leadership
Pro-active
Problem-Solving
Customer Relationship Management (CRM)
Time Management
Training and mentoring
Attributes
- Administrative Skills
- Good Interpersonal Skills
- Good Communication Skill
Names
Malefane Stephen
Driver License
Code 08
Dependants
2
Contact Details
083 453 8781
Personal Information
- ID Number: 7804095343081
- Date of Birth: 04/09/78
- Gender: Male
- Nationality: South African
- Marital Status: Married
Timeline
Customer Service Manager
Transnet Engineering (Wheels Business)
10.2011 - Current
Acting Customer Service Manager
Transnet Engineering (Wheels Business)
04.2008 - 08.2008
Sales Officer
Transnet Rail Engineering (Wheels Business)
02.2005 - 09.2011
Trade Hand
Transwerk (Coach Business)
09.2004 - 01.2005
Call Centre Operator
Pack & Stack Company
06.2004 - 09.2004
Certificate in Business Computing
Rosebank College (Pretoria Branch)
02.2003 - 01.2004
Data Capture Census 2001
Statistics South Africa
12.2001 - 12.2002
Data Processing
PROCON Africa Consortium
01.2001 - 01.2001
Matriculant
Vukani Mawethu High School
01.1991 - 04.1996
Acting Local Business Manager
Transnet Engineering (Wheels Business)
7 2023 - Current
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