Summary
Overview
Work History
Education
Skills
Quote
Languages
Interests
Timeline
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Maleemo Olga Ntsime

Maleemo Olga Ntsime

Credit Controller
Johannesburg,Johannesburg

Summary

Proactive and goal-oriented professional with excellent communication, time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

28
28
years of professional experience

Work History

Credit Controller

MTN
Fairland, Johannesburg
01.2016 - 11.2022
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Increased collection rates through proactive account management and regular follow-ups with clients.
  • Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.

Developmental Supervisor

MTN
Fairland, Johannesburg
01.2014 - 12.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.

Customer Service Executive

MTN
Fairland, Johannesburg
06.2000 - 12.2013
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.

Customer Service Consultant

FNB
Bramley, Johannesburg
10.1995 - 05.2000
  • Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
  • Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
  • Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.

Bank Teller

ABSA
Johannesburg
06.1994 - 09.1995
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

BCom Honours - Business Management

University of South Africa

Bachelor of Business Administration - undefined

Milpark Education

Skills

Collections

Relationship building

Excellent communication

Risk analysis

Problem-solving

Project management

Credit analysis

Organizational skills

Adaptability and flexibility

Critical thinking

Negotiations

Conflict resolution

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

English
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)

Interests

Cullinary

Travel

History

Technology

Timeline

Credit Controller

MTN
01.2016 - 11.2022

Developmental Supervisor

MTN
01.2014 - 12.2015

Customer Service Executive

MTN
06.2000 - 12.2013

Customer Service Consultant

FNB
10.1995 - 05.2000

Bank Teller

ABSA
06.1994 - 09.1995

BCom Honours - Business Management

University of South Africa

Bachelor of Business Administration - undefined

Milpark Education

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Maleemo Olga NtsimeCredit Controller