Maleemo Olga Ntsime
Johannesburg
Summary
Proactive and goal-oriented professional with excellent communication, time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
2025
2025
years of post-secondary education
Work History
Credit Controller
MTN
01.2016 - 11.2022
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
Developmental Supervisor
MTN
01.2014 - 12.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Customer Service Executive
MTN
06.2000 - 12.2013
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Customer Service Consultant
FNB
10.1995 - 05.2000
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
Bank Teller
ABSA
06.1994 - 09.1995
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
BCom Honours - Business Management
University of South Africa
Bachelor of Business Administration - undefined
Milpark Education
Skills
Effective Communication
Risk Analysis
Adaptability and Flexibility
Customer Service
Problem-solving
Project Management
Personal Information
Gender: Female
Timeline
Credit Controller
MTN
01.2016 - 11.2022
Developmental Supervisor
MTN
01.2014 - 12.2015
Customer Service Executive
MTN
06.2000 - 12.2013
Customer Service Consultant
FNB
10.1995 - 05.2000
Bank Teller
ABSA
06.1994 - 09.1995
Bachelor of Business Administration - undefined
Milpark Education
BCom Honours - Business Management
University of South Africa