Maledimo Lucia Nkogatse

• Accurate receiving of stock
• Preparing and processing of merchandise returns.
• Ensure Unloading, sorting and storing of incoming merchandise is done efficiently and effectively.
• Organized storage areas to optimize materials movements and minimize labour hours.
• Reduced product damage by establishing thorough inspection procedures during the receiving process.
• Ensuring all Invoices, GRV and claims for discrepancies are signed by both Receiver and Driver.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
• Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
• Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
• Training and supervising of staff in the accurate processing of receiving, claims and GRV, ensuring timely delivery to sales floor.
• Communicated with Supplier representatives to resolve damages and item shortages.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
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• Overall managing of the store operation
• Productivity and stock availability
• Exceptional Customer service
• Profitability of the store
• Expense control
• Shrinkage control
• OHASA

· Ensure compliance and effective store operations to support the internal and external customers

· Engage stakeholders and manage adherence to Service Level Agreement where applicable

· Manage and implement loss and control measures

· Manage shrinkage and implement key in-store processes

· Analyze reports and trends and implement action plan

· Implement and maintain health and safety procedures in line with company policy

· Manage cleaning and hygiene operations to ensure a hygienic store environment

· Manage operation budget and expenses to ensure adherence to budget parameters

· Manage the security operations in the store and in offsite stockroom to minimize loss

· Effective and time on implementation launches & promotions

· Ensure exceptional customer service at all touch points

· Drive and maintain legal compliance

· Manage equipment and end to end logistics processes( including truck turn around

· times,receiving,stockroom processes, dispatching) and the stock information management system to

· improve operational effectiveness

· Drive sales and stock management to maximize business profitability

· Enforce and maintain store operational policies, procedures and processes

• Customer service
• Employee relation
• Training of staff
• Stock availability, ordering, pricing and all floor disciplines
• Overall running of the store(opening and closing)
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Set schedules for 40 staff by planning and designating shifts and hours.
• Integrated service and team management strategies to boost business profits.

• Negotiate for better pricing options on stock while not compromising on quality or freshness of products.
• Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
• Ensuring safety of both employees and customers(OHASA)
• Collaborated with other department managers to create cross-functional promotions and special events that boosted sales revenue.
• Assisted team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.

Training entailed

Training in all Store Department, having to work in all below department

Fresh food ( hot food)

Fresh food ( Produce)

Perishable

Cash office

Tills

Customer Service

Inventory and Admin

• Accurate receiving of stock
• Preparing and processing of merchandise returns.
• Ensure Unloading, sorting and storing of incoming merchandise is done efficiently and effectively.
• Organized storage areas to optimize materials movements and minimize labour hours.
• Reduced product damage by establishing thorough inspection procedures during the receiving process.
• Ensuring all Invoices, GRV and claims for discrepancies are signed by both Receiver and Driver.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
• Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
• Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
• Training and supervising of staff in the accurate processing of receiving, claims and GRV, ensuring timely delivery to sales floor.
• Communicated with Supplier representatives to resolve damages and item shortages.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
• .