Malebo Mmasa Florence Satekge
Pretoria
Summary
Experienced troubleshooter with extensive knowledge of computer hardware and software issues in customer-focused environments. Demonstrates expertise in standard operating systems, networking protocols, and technical support procedures. Proven ability to efficiently identify and resolve complex technical problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
T2 IT Technician
IP Dimensions
11.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Microsoft 365 Tenant Management
Microsoft Entra ID, Exchange Admin Center, Security Admin, Teams, Admin Center, SharePoint Admin Center - End User Accounts Management (on-premises AD and Azure AD)
- Remote Support
Ticket Management (Autotask system)
Monitoring (Ncentral, and Auvik Systems)
Server File Sharing
SharePoint sites setup and configuration
B2B Collaboration setup
POP and Exchange Mail setup
Printing and Scanning setup - Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Position Level 1 IT Support
IN2ITTECH
03.2023 - 10.2023
- Understanding of cabling, server room setup
- Management understanding of UPS, routers, and switches
- Gather information through analytical troubleshooting or problem research to determine the nature of fault
- Work closely with Field Technicians remotely with troubleshooting
- Log calls or services request with vendors
- Assigning with the ticketing system.
Internship program
Alteram Solution PTY LTD
11.2021 - 11.2022
- Monitor service desk system for incoming requests and resolve or escalate accordingly
- Logging all relevant incident/service request detail on the call tracking systems
- Providing first-level support through taking calls
- Handling the resulting incidents or service requests using the ITSM system
- Knowledge of ITIL processes
- Allocating categorization and prioritization codes
- Resolving incidents/service requests.
Education
Diploma in Information Technology -
Boston City Campus and Business College
01.2021
Matric/ Grade 12 -
Westenburg Secondary School
01.2013
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Remote Support
- Network Troubleshooting
- Help Desk Operations
Personal Information
- Date of Birth: 06/24/95
- Nationality: South African
- Driving License: Code 10
Certification
- CompTIA N+
- CompTIA A+
- Microsoft Certified: Azure Data Fundamentals, DP900
- Microsoft Certified: Azure Fundamentals, AZ900
- Microsoft Certified: Data Engineering in Microsoft Azure DP203
- Microsoft transact SQL Querying DP080
- Microsoft Certified: Power BI Data Analyst Associate PL300
- Microsoft Certified: Administering Relational Database on Microsoft Azure DP300
- Microsoft 365 Certified: Fundamentals MS 900
- Microsoft Certified: Azure Security Engineer Associate AZ 500
- Microsoft Certified: Microsoft Cybersecurity Architect SC 100
Personalcharacteristics
- Critical thinking and problem solving
- Adaptability
- Fast learner
- Ability to multitask
- Good communication skills
- Great team work skills
References
- GMS2SA PTY LTD, Manager Peter Ssozi, 0813218006, gms2sa@gmail.com
- Alteram Solution PTY LTD, HR: Mr Richard Monyeki, 0826326216, Richard.Monyeki@alteram.co.za, Xolani Buthelezi, 0730325129, Xolanib@Tshwane.gov.za
- IN2ITTCH PTY LTD, Manager Ramesh Arya, 0624258749, remash.arya@in2ittech.co.za
Timeline
T2 IT Technician
IP Dimensions
11.2023 - Current
Position Level 1 IT Support
IN2ITTECH
03.2023 - 10.2023
Internship program
Alteram Solution PTY LTD
11.2021 - 11.2022
Diploma in Information Technology -
Boston City Campus and Business College
Matric/ Grade 12 -
Westenburg Secondary School
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