Malebo Mongae
PRODUCT OWNER
Midrand
Summary
Product Owner with foundational skills in analyzing customer behavior, optimizing product features, and ensuring seamless product delivery. Experienced in managing diverse accounts like Gaming, prioritizing tasks, and collaborating with cross-functional teams. Continuously learning to enhance product performance and drive impactful results.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
PRODUCT OWNER
MONDIA GROUP
11.2023 - Current
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Analyzed customer feedback to identify areas for improvement.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Managed daily operations and support tasks for client products, including portal and content management, editorial updates, partner integration, price plan management, and implementation testing.
JUNIOR PRODUCT LIVE OPERATIONS SPECIALIST
MONDIA GROUP
04.2023 - Current
- Helped coordinate product releases and tracked deliverables, ensuring timely completion of launch activities
- Process Improvement: Help maintain and improve processes to ensure efficiency in product operations
- Product Strategy and Content: Participate in product strategy development and ensure content is FBP classified and maintained
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- User testing and definition of acceptance criteria along established quality gates as part of the overall quality management system in place.
- Provide first-line support to the QA team and Telco portal issues, and support 3rd party content partners
INTERN DIGITAL PRODUCT OWNER
MONDIA GROUP
04.2022 - 04.2023
- Assisted in creating product roadmaps, defining user requirements, and collaborating with cross-functional teams to ensure successful product delivery.
- Implemented engagement campaigns for articles, coupons, and gaming portals, and assisted with market analysis and go-to-market strategies.
- Liaised with project management for issue resolution, update health portal SMSs, proofread content, and schedule article publication.
Education
Bachelor of Arts - BA Hons in Communication & Media Studies
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Bachelor of Social Science - Public Relations
Monash University
Ruimsig, South Africa 04.2001 -
Skills
Product Backlog
Jira
Content Management
Search Engine Optimization (SEO)
Key Account Relationship Building
Cross-Functional Collaboration
Stakeholder Engagement
Analytical Skills
Attention to Detail
Communication
Teamwork
Certification
AGILE PRODUCT OWNER ROLE: FOUNDATIONS
Timeline
PRODUCT OWNER
MONDIA GROUP
11.2023 - Current
JUNIOR PRODUCT LIVE OPERATIONS SPECIALIST
MONDIA GROUP
04.2023 - Current
AGILE PRODUCT OWNER ROLE: FOUNDATIONS
02-2023
LinkedIn logo Product Management: Building a Product Strategy
02-2023
INTERN DIGITAL PRODUCT OWNER
MONDIA GROUP
04.2022 - 04.2023
Bachelor of Arts - BA Hons in Communication & Media Studies
University of Johannesburg
04.2001 -
Bachelor of Social Science - Public Relations
Monash University
04.2001 -