Malebo Josephine Mabuza
Electrical Engineering Technologist (Digital Technology / Telecommunications)
Midrand
Summary
Experienced engineering technologist with 8 years in the telecommunications field, seeking a position in a growing organization. Aims to expand knowledge and utilize acquired skills. Possesses a solid background in identifying, analyzing, and resolving complex issues. Demonstrates quick learning abilities and technical expertise in link planning, provisioning, monitoring, root cause analysis, and fault finding. Has successfully worked on transmission equipment as a team lead and configuration resource. Proven track record of delivering results and a commitment to ongoing education. Driven to learn more and enhance skills.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Problem Manager
Nexio
Midrand
10.2023 - Current
- Support and Resolution for Vodacom Business Customer faults logged within CSOC Problem Management.
- Ensuring Fault resolution from ticket logging (Reactive & Proactive & Preventative) to ticket closing after client confirmation aiming to resolve timely within SLA.
- Assisting in PFG's(Provisional Focus Groups) and SIP's (Service Improvement Plans).
- Managing high-priority incidents, ensuring timely resolution and minimizing business impact.
- Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
- Detailed Analysis on Layer 1 (Onsite connection ports up), Layer 2 (Pseudo wire end to end connection, Backhaul/Tunneling, MTU and Transmission links) and Layer 3 (MSR/BNG sessions/configurations, CLI into routers and push for configurations).
- Service recreation and rerouting on Huawei, Nokia and Tellabs networks to ensure business continuity for client.
- Link changes to improve performance on Radwin, CBNL and SIAE Links.
- Coordinated with vendors for third-party support, ensuring prompt resolutions of issues outside teams internal capabilities.
- Report compiling on process followed, fault identified and resolution.
- Maintaining accurate records of all problems within team to ensure full visibility into historical data when required for analysis or audits purposes.
- Collaborating with cross-functional teams to identify trends in incidents and formulate proactive strategies to prevent future occurrences.
Transmission Engineer
Cipal Telecommunications
02.2022 - 10.2023
- Remote Support and maintenance for the Vodacom Business Network as part of EAS Planning and Provisioning.
- Awarded for Team leadership and Project efficiency
- Troubleshot and resolved problems also reduced outage durations through detailed analysis of transmission system configurations and performance.
- Increased project success rates by providing technical support on various transmission-related projects.
- Reduced teams operational costs through effective management of transmission equipment and field assets using data and reports.
- Optimized resource allocation, coordinating migration schedules for the Huawei Migration project.
- Trained new technicians to improve their technical knowledge , skills and increase overall team productivity.
- Migrated sites and VB services from the Tellabs Coriant Network to Huawei Network as well as Nokia Network.
- Assisted other teams will fault identification and resolution.
TAC Assistant Support Technician
SGT Solutions
06.2017 - 02.2022
- Remotely Supported and maintained the Vodacom Network.
- Script preparation and configuring of Services to Nokia from Tellabs Coriant. Over 150 nodes Migrated.
- Assisted with CR logging for Nokia Upgrades & Planned Migration Work.
- Fault finding, troubleshooting & logging of faults.
- Data Entry, Sourcing, Reporting and Extracting from different Vodacom Maintenance and Support Systems.
- Reporting on the Project progress daily & chairing weekly meetings.
- Link scheduling for Software Upgrades.
- Assisting Field technicians to troubleshoot remotely.
- IP Planning of Vodacom Microwave links.
- Link ATPs and Confirmed New builds were configured according to planning.
- Monthly progress reports on Projects.
- Configuration of Synchronization (SYNC-E and Phase SYNC) on SIAE Microwave links.
- Walked individuals through basic troubleshooting tasks.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Completed inventory counts and organized supplies.
Education
BTECH - Electrical Engineering
Tshwane University of Technology
Pretoria 07.2018 - 07.2022
National Diploma - Electrical Engineering
Tshwane University of Technology
Pretoria 01.2015 - 07.2018
National Senior Certificate -
Potchefstroom High School For Girls
Potchefstroom 01.2010 - 01.2014
Skills
- Practice Technical and Engineering activities
- Detail oriented and organizational
- Programmer and Configurer
- Technical troubleshooting
- Team leader
- Effective communication on all levels
- Training and mentoring
Professional Work History
- SGT Solutions, Experiential Learner, 06/01/17, 06/01/18
- SGT Solutions, TAC Assistant Support Technician, 06/01/18, 02/01/22
- Cipal Telecommunications, Transmission Engineer, 02/01/22, 10/01/23
- Nexio, Problem Manager, 10/01/23, Present
Projects
- Software & Capacity upgrades (SIAE & NERA Microwave links).
- Nokia (BEP1 & BEP2) Migration Project.
- Nokia (BEP1) Microwave port Activation.
- Synchronization Configuration (SYNC-E and Phase SYNC).
- Huawei BEP Migration Project.
- Nokia (BEP1 & BEP2) VB Migration Project.
- Seamless MPLS Configuration.
- BEP1 to BEP2 Conversions.
- MPLS/VPLS Service creations.
- Nokia 5G Node Swaps.
- Link Decommissions and Microwave Link swap out.
Timeline
Problem Manager
Nexio
10.2023 - Current
Transmission Engineer
Cipal Telecommunications
02.2022 - 10.2023
BTECH - Electrical Engineering
Tshwane University of Technology
07.2018 - 07.2022
TAC Assistant Support Technician
SGT Solutions
06.2017 - 02.2022
National Diploma - Electrical Engineering
Tshwane University of Technology
01.2015 - 07.2018
National Senior Certificate -
Potchefstroom High School For Girls
01.2010 - 01.2014
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