Work Preference
Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Quote
Languages
Interests
Websites
Timeline
OfficeManager
Malcolm McCulloch

Malcolm McCulloch

Help Desk Support
Bazley Beach

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsCompany Culture

Summary

Certified IT professional (CompTIA Network+, Google IT Support) with hands-on Windows Server 2022, Active Directory, and VirtualBox homelab experience. Seeking a Help Desk Technician role to leverage troubleshooting skills and passion for user support in maintaining seamless system operations.

Overview

4
4
years of professional experience
2
2
Certifications
6
6
years of post-secondary education

Work History

Digital Marketing Associate

Phinix Agency
03.2023 - 01.2025
  • Audited client service delivery, resolving 8+ discrepancies monthly to maintain 98% SLA compliance.
  • Analysing key metric data.
  • Diagnosed and resolved client technical issues via email and phone calls.
  • Increased user engagement by 326% over the first 6 months.
  • Doubled our clientage over the span of a year.

Social Media Manager

HyperPixel
02.2021 - 02.2023
  • Content creation, strategy and planning
  • Managing the company’s social media accounts.
  • Responded to audience interactions and managed brand reputation.

Education

Higher Certificate in Marketing - Marketing

Boston City Campus
06.2021 - 12.2022

High School Diploma -

Allen Glen High School
Allen's Nek, Johannesburg, South Africa
01.2016 - 12.2020

Skills

Troubleshooting

Hardware and Software installations

System Maintenance

Layer 2 Networking

Technical Project Implementation

Technical Support

DHCP/DNS

Data analytics

Software installation

Network troubleshooting

Help desk support

Certification

CompTIA Network+, CompTIA- 2025

References

Shaun van Niekerk, Phinix - +27 76 134 6534

Stuart McCulloch, HyperPixel - +27 64 516 1868

Elizabeth Thompson, Troubleshooting - +27 83 752 1500

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Don’t believe everything you think.
Byron Katie

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)

Interests

Gaming

Walking dogs

Reading

Timeline

CompTIA Network+, CompTIA- 2025

06-2025

IT Support Professional, Coursera - 2024

11-2024

Digital Marketing Associate

Phinix Agency
03.2023 - 01.2025

Higher Certificate in Marketing - Marketing

Boston City Campus
06.2021 - 12.2022

Social Media Manager

HyperPixel
02.2021 - 02.2023

High School Diploma -

Allen Glen High School
01.2016 - 12.2020
Malcolm McCullochHelp Desk Support