Malcolm Fynn
Regional Director Of Human Resources
Summary
I am a pro-active Regional Director of Human Resources who is entrepreneurial, innovative, charismatic, intuitive, performance-focused, and self-motivated, with 23 years' comprehensive experience in Human Resources strategy, organizational design, development and effectiveness, change management, project management, capacity building, learning and development, employee relations, and administrative management.
Overview
22
22
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Director of Talent & Culture, Sub Saharan Africa
ACCOR GROUP
Johannesburg
10.2019 - Current
- Providing strategic leadership to Sub-Saharan Africa and Indian Ocean Region in the area of HR, Talent & Culture, and Organizational Development by maximizing the potential of Accor's Human Resources and optimizing organizational performance, sustaining the culture and ensuring alignment to fulfill Accor's strategy.
- Reporting to the Vice President of Operations Sub-Saharan Africa and Regional Director of Talent & Culture Middle East Africa, and matrix reporting to the Senior Vice President of Talent & Culture for India, Turkey, Middle East & Africa, I'm responsible for providing leadership in developing leadership capacity, furthering executive development of executive regional directors and senior staff.
- Responsible for building strong relationships with Global HQ client groups and engaging with external networks to collaborate and further build Accor's brand.
- Matrix managing the SSA Corporate Office and Talent & Culture Directors, and leading a team of Regional Office Talent & Culture staff.
- Required to ensure a people-centric and technology integrated function and drive the greater analytics and insights through people-centric data.
- Act as the key interface with teams (Operations, Acquisitions, Design, Development, Marketing, IT, Finance, Sales, Engineering) and markets (Sub Saharan Africa and Indian Ocean) and am the primary HR point of contact for key stakeholders such as Leadership Team and Advisory Board.
- Serves as the Company Representative, Ambassador and external Board Member as needed.
- Leadership and Strategic HR Management and support for all Hotels of different brands across the region.
- Championing a culture that recognizes and upholds the Company's mission, purpose and vision, and code of conduct and recognized for integrity in every aspect.
- Developing HR and Talent & Culture function strategy including the Centres of Excellence for Talent Acquisition, Talent Management, Learning and Talent Development, Resource Management, Total Rewards and People & Culture Operations.
- Ensuring alignment of HR and People & Culture objectives with the Company strategy.
- Ensuring development of the HR and Talent & Culture team.
- Managing overall HR and Talent & Culture budget.
- Ensuring strategic alignment and due diligence during merger/acquisitions regarding HR and Talent & Culture function, people, and systems.
- Providing Organizational Design and Development and Workforce Planning consulting to Company senior leaders.
- Leading recruitment of executive leaders for the region.
- Overseeing all hiring within the HR and Talent & Culture Team in Sub-Saharan Africa and Indian Ocean, and any other geographies as required by the Company.
- Developing and leading Human Resources governance, and serve as final escalation point for all people-related concerns.
- Performance and Productivity Management / Effectiveness / Executive Coaching.
- Culture & Employee Relations/Engagement Strategies, including Diversity & Inclusion for the region.
- Operational HR Expertise & Labor expert and advisory for all countries in the region including HR Data Reporting & Digital Information Systems.
- Implemented improvements to reduce regional company outsourcing costs.
- Track record of excellence in : ▫ Being a master at and role model for effective communication. ▫ Maintaining keen business acumen. ▫ Being a skilled Change Agent. ▫ Promoting, embracing, and championing organizational change initiatives, while helping anticipate and overcome obstacles. ▫ Building effective teams and creating a culture of collaboration and effective teaming. ▫ Conveying a strong executive presence and being recognized as a trusted leader. ▫ Having a keen sense of judgment and excelling at taking calculated risks. ▫ Setting HR and Talent & Culture goals and initiatives and empowering others to execute. ▫ Exhibiting comprehensive Human Resources knowledge that promotes profitable growth for the Company and encourages a learning environment. ▫ Assuming complete responsibility for client excellence, including relationship management, goal/strategy setting, ongoing communications and resolving complex issues. ▫ Creating and managing project portfolio and prioritizing projects based on Company's goals and strategies. ▫ Exhibiting standards of operational excellence for others to follow, functioning as strategic business partner to all clients and vendors. ▫ Providing top thought leadership to the Company and championing a high performing culture within HR and Talent & Culture.
Director of Talent & Culture
ACCOR GROUP, PULLMAN DUBAI JUMEIRAH LAKES TOWERS HOTEL & RESIDENCES
Dubai
08.2017 - 09.2019
- Industrial Organizational Development & Planning.
- Defined and executed the overall HR strategy to drive a culture of high employee engagement & performance in alignment with business strategy.
- Responsible for creating and maintaining succession plan.
- Responsible for developing a people development plan which enables commercial advantages by aligning business growth opportunities with our hospitality excellence.
- Strategic & Organizational Leadership .
- Served as a trusted strategic advisor to the leadership team by developing strong, proactive and collaborative working relationships.
- Developed and implemented short and long-range programs and initiatives to drive organizational effectiveness, professional development, and overall management and performance of employees.
- Developed organization strategies by identifying and researching on people issues; contributing information, analysis, and recommendations to organization's strategic thinking and direction: establishing people objectives in line with organizational objectives.
- Operational Expertise & Resource Management.
- Governance and development of a positive employee relations environment, promoting effective communication between employees and the business to ensure commitment and motivation.
- Reward & Recognition.
- Responsible for keeping up to date with local salary and remuneration trends.
- Proactively assisted in the implementation of a reward structure which reflects skill level, actual performance and market trends in order to attract and retain essential skills and to reward employee contributions.
- Managed the annual salary review process.
- Developed and implemented reward mechanisms to ensure employee motivation and continuous business growth.
- Reshaped the organizational design and remuneration to reflect the dynamics of the business environment.
- Ensured the effective development of HR policies, procedures and practices that met business and local legislative needs.
- Collaborated with all stakeholders to ensure a cost-effective recruitment service using preferred suppliers (where appropriate) ensuring high quality decisions are made at all levels.
- Responsible for the Recruitment process, guidance and advice on all-level appointments.
- Monitored local employment market trends, staff availability, skills shortages, pay rates and competitor packages.
- Talent Development .
- Directed, lead & supported the human factor in the company by devising strategies for performance evaluation, talent management and learning.
- Training & Development deployed at all levels of the organization.
- Career Highlights : Redeveloped and deployed overhauled HR strategy. Change management and organizational culture transformation. Increased employee engagement score by 35% in 12 months.
Director of Organizational Development & People Relations
NOBU HOSPITALITY, NOBU HOTEL RIYADH
Riyadh
01.2015 - 08.2017
- Rendered expert oversight to wide-ranging human resources matters including government relations with Office of Labor, Immigration, Police, Traffic, Municipalities, Chamber of Commerce, Ministry of Foreign Affairs and Communications; colleagues' housing; learning and development; colleagues' relations; transportation; security; and financial budget.
- Served as a member of Pre-Opening Executive Team, while providing strategic HR formulation and leadership to HR Team and colleagues.
- Took charge of the business organizational design, as well as the hotel's compensation and benefit strategy development.
- Demonstrated leadership abilities in developing employer branding, team culture, and internal communication strategy.
- Optimized staff productivity, enabling the delivery of sustainable growth and profitability.
- Closely coordinated with business leaders to manage HR programs and services in line with key business objectives.
- Formulated center of excellence in the areas of talent acquisition, performance and rewards, diversity and inclusion, organization & employee development, compensation, benefits and global mobility.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Provided professional services and support in a dynamic work environment. - Self-motivated, with a strong sense of personal responsibility.
Developed and maintained courteous and effective working relationships. - Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Career Highlights: Formulated and implemented human resources manual, policies, and standard operating procedures. Negotiated and implemented Medical Insurance Scheme in line with Health Insurance Regulations. Ensured compliance with Social Insurance Fund (GOSI). Formulated and implemented Employee Engagement tool and action plan including recognition program and activities. Formulated and implemented Talent Management tool including Learning & Quality. Project Lead for development and implementation of Human Resources and Payroll Information System incorporating Wages Protection System. Strategically created and lead the company's talent acquisition process, which involves recruitment plan for executive level, department heads and line team. Achieved and exceeded Saudization rate of 48%. Obtained approval and granting of 220 visas from Ministry including additional family visas. Obtained grants from respective government departments including Human Resources Development Fund (HRDF).
Cluster Human Resources Manager
HILTON WORLDWIDE, HILTON HOTEL DURBAN
Durban
03.2010 - 12.2014
- In addition to all generalist HR strategic functions, administered the compensation and benefits processes and recognition initiatives in line with market trends, to improve employee satisfaction and engagement, as well as their competitive edge.
- Utilized Taleo recruiting platform and portal to support branches in Africa and Indian Ocean.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Career Highlights: ▫ Conceptualized and executed annual recruitment plan, thereby drastically enhancing the staff resourcing and time-to-fill vacancies. ▫ Earned recognition as the recipient of HR Change Leader of the Year in 2011; and finalist of Africa Standard Bank Rising Star Awards in 2014.
Human Resources Manager
SOUTHERN SUN / TSOGO SUN INTERNATIONAL, SANDTON SUN & TOWERS
Johannesburg
03.2007 - 09.2010
- In addition to all generalist HR strategic functions, streamlined and re-launched food and beverage offering, involving the recruitment, selection, on-boarding, and training of 150 new employees.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local labour laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained human resources regulatory compliance with local laws.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained payroll and benefits for employees minimizing financial discrepancies through detailed program management.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Career Highlights: ▫ Instituted cross-training for all employees, which maximized staffing levels and lessened payroll expenses. ▫ Served as a change agent, in charge of streamlining recruiting strategy for talent pipeline development and training program establishment; and as business partner, accountable for communication plan management. ▫ Significantly decreased employee absenteeism by creating and instituting an employee assistance program.
Human Resources Manager
MTN GROUP
Johannesburg
09.2001 - 02.2007
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Liaised between multiple business divisions to improve communications.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Career Highlights: Drove key efforts in establishing HR department and its operations, such as HR policy, procedures, staffing, recruiting, compliance, employment equity, affirmative action, remuneration, benefits, safety, Occupational Safety and Health Administration (OSHA), employee relations, and union negotiations.
Education
Master's Certificate - Human Resources
Cornell University (eCornell)
Ithaca, New York 02.2012 - 2013.10
Advanced Higher Diploma - Business Management
Damelin Business College
Johannesburg, South Africa 01.2004 - 2004.11
Bachelor of Commerce (Honors) - Human Resources and Psychology
University of Kwa-Zulu Natal
Durban, South Africa 01.1999 - 2000.04
Bachelor of Commerce - Human Resources
University of Kwa-Zulu Natal
Durban, South Africa 01.1996 - 1999.04
Skills
Deep knowledge of Sub-Saharan Africa and Indian Ocean region
Accomplishments
- HR Change Leader of the Year at Hilton Worldwide MEA in 2011.
- Finalist of Africa Standard Bank Rising Star Awards in 2014.
Certification
Certified Taleo Systems Coach, Taleo International
Professional Affiliation
South African Board for People Practices | Chartered Human Resources Professional
Timeline
Director of Talent & Culture, Sub Saharan Africa
ACCOR GROUP
10.2019 - Current
Director of Talent & Culture
ACCOR GROUP, PULLMAN DUBAI JUMEIRAH LAKES TOWERS HOTEL & RESIDENCES
08.2017 - 09.2019
Director of Organizational Development & People Relations
NOBU HOSPITALITY, NOBU HOTEL RIYADH
01.2015 - 08.2017
Master's Certificate - Human Resources
Cornell University (eCornell)
02.2012 - 2013.10
Cluster Human Resources Manager
HILTON WORLDWIDE, HILTON HOTEL DURBAN
03.2010 - 12.2014
Human Resources Manager
SOUTHERN SUN / TSOGO SUN INTERNATIONAL, SANDTON SUN & TOWERS
03.2007 - 09.2010
Advanced Higher Diploma - Business Management
Damelin Business College
01.2004 - 2004.11
Human Resources Manager
MTN GROUP
09.2001 - 02.2007
Bachelor of Commerce (Honors) - Human Resources and Psychology
University of Kwa-Zulu Natal
01.1999 - 2000.04
Bachelor of Commerce - Human Resources
University of Kwa-Zulu Natal
01.1996 - 1999.04