Malani Govender

• Maintained records of all sales activities, including quotes, follow-ups, and customer communications.
• Worked closely with the my sales production assigned to me to prioritize and ensure customer delivery dates are met timously, resulting in increased productivity and revenue.
• Achieving individual goals and targets set by the management team.
• Always aiming for efficient service and customer satisfaction.
• In addition i served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.

• My main task as the head of the embroidery dept was to ensure timeous deliveries where met at all times by the +/-50 staff under my supervision, these included Digitizers, line supervisors, operators and cleaners.
• In addition i had to ensure the plant of 100 embroidery heads, was always well maintained and serviced at all times, and always running efficiently.
• Maintaining of standardized production procedures, job roles, and quality assurance guidelines was part of my daily duties as well as managing internal operational standards and productivity targets.
• Part of the daily task was to also resolved issues quickly to maintain productivity goals. Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Managed continuous improvement initiatives to drive quality, flow, and output.
• Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
• Reduced waste and material costs by optimizing resource allocation and inventory management.

• Managed day to day liaising between the customers and the branding depts, this included both embroidery and printing depts.
• I was responsible for Quoting of these orders, ensuring customers sampling was signed off to following up into production.
• I maintained key accounts of existing client and onboarded new clients.
• Handled customer inquiries professionally, and resolving issues swiftly, ensuring satisfactory outcomes for all parties involved.
• Collaborated very closely with the finance team to ensure accurate billing procedures were maintained for all accounts under management.
• Coordinated closely with operations and logistics teams ensuring seamless end-to-end customer experiences.
• Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
• Supported product development efforts by offering insights on customer preferences and industry trends.
• I developed thorough understanding of company''s products/services and this enabled me to quickly respond to my clients inquiries.

• As a Kitchen buyer, i was expected to forecast purchasing and fashion trends.
• Reduce procurement costs through strategic sourcing, competitive bidding, and effective negotiations with our Chinese suppliers.
• Coordinate with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on delivery dates.
• Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
• Develope and improve account relationships with our existing clients with the likes of Mr Price home, Sheet street, pep home and other smaller local clients.
• Participated in trade shows (Canton fair) and conferences to stay informed of the latest industry developments and maintain a strong professional network.
• Improve supplier relationships by establishing regular communication channels via skpe and wechat, resulting in enhanced product quality, reliability and competitive pricing.
• Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.

BRAND MANAGER: until 2011

• Developed and executed branding campaigns to educate our existing clients of our gifting product features, benefits and values.
• Enhanced brand recognition by developing and executing targeted marketing campaigns around our gifts.
• Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
• Managed and oversaw creative projects to drive sales.
• Presented regular updates to senior management, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
• Organized and delivered training sessions of new product, to existing and new clients.
• Collaborated with marketing team for successful product launches and the launch the new building.

SALES CONSULTANT: until 2009

• Managing new and existing client accounts, ensuring timely follow-ups and maintaining client relationships.
• Meet or exceed monthly sales targets.
• Quote, create sales orders, liaise with warehouse and logistic teams to ensure timeous delivery of orders.

RECEPTIONIST: until 2005

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.