Summary
Overview
Work History
Education
Skills
Community Leader
Timeline
CustomerServiceRepresentative
Makwena Edwin Matlou

Makwena Edwin Matlou

General Manager
CENTURION

Summary

Dynamic General Manager with a proven track record at Efficient Scaff, excelling in operations management and team leadership. Successfully negotiated cost-saving contracts, enhancing financial stability while fostering a culture of continuous improvement. Recognized for building strong client relationships and implementing performance improvement strategies that elevated team morale and productivity.

Overview

11
11
years of professional experience

Work History

General Manager

Efficient Scaff
02.2021 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Executive Human Resources Manager

Efficient Scaff
12.2018 - 01.2021
  • Negotiated favorable benefits packages for employees while maintaining cost-effectiveness for the organization.
  • Maintained accurate records of personnel actions including hires, promotions, terminations to facilitate informed decision-making by senior leadership.
  • Ensured compliance with state, and local employment laws through regular review of policies and ongoing training for HR staff members.
  • Built strong relationships with external vendors partners provide high-quality services resources support organization''s objectives.
  • Improved employee engagement scores with proactive communication strategies and opportunities for professional growth.
  • Implemented diversity and inclusion initiatives, fostering a more inclusive workplace culture that valued all employees'' contributions.
  • Reduced turnover rates by providing regular coaching, feedback, and comprehensive performance evaluations.
  • Conducted thorough investigations into workplace complaints or concerns, taking appropriate corrective action when necessary.
  • Established effective succession planning programs to ensure leadership continuity and sustained growth.
  • Partnered with executive team members in setting strategic direction goals related to workforce planning talent management initiatives.
  • Managed all aspects of employee relations, including conflict resolution and adherence to company policies and procedures.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Industrial Relation Manager

Efficient Scaff
05.2017 - 11.2018
  • Provided guidance to department managers on personnel matters, including disciplinary actions and performance improvement plans.
  • Conducted thorough investigations into allegations of harassment or discrimination, ensuring a fair outcome for all parties involved.
  • Improved employee satisfaction by implementing new communication strategies and conflict resolution techniques.
  • Mitigated legal risks by ensuring compliance with federal, state, and local labor laws and regulations.
  • Facilitated training sessions for employees on topics such as diversity, inclusion, and workplace etiquette.
  • Managed grievance procedures effectively to resolve disputes and maintain positive employee relations.
  • Streamlined labor-management relations through effective negotiation of collective bargaining agreements.
  • Monitored industry trends and advised senior leadership on potential impacts on labor relations within the organization.
  • Implemented performance management systems that aligned with organizational goals and fostered employee growth and development.
  • Consulted with legal counsel to ensure employment contracts were compliant with current legislation while protecting the interests of the company.
  • Collaborated with union leaders to address concerns proactively and maintain a productive working relationship.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Processed new hires, transfers, and separations.
  • Promoted harmonious working climate to boost morale and productivity.
  • Provided expertise on labor and employment laws to help employer make more effective decisions.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Participated in labor-management meetings to discuss labor issues.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.

Industrial Relations Manager

Steval Engineering
05.2016 - 04.2017
  • Facilitated training sessions for employees on topics such as diversity, inclusion, and workplace etiquette.
  • Coordinated succession planning efforts to develop future leaders within the company effectively.
  • Enhanced company culture by organizing team-building events, fostering open communication, and promoting diversity initiatives.
  • Implemented performance management systems that aligned with organizational goals and fostered employee growth and development.
  • Liaise and meet with employees and their representatives (including trade unions) in order to foster and maintain industrial harmony and give effect to and comply with all relevant labour legislations.
  • Assist site management team in the application of the company grievance and disciplinary procedure.
  • Represent the company in the external dispute resolution proceedings, such as CCMA or CDR and where necessary brief representatives from the legal profession to represent the company in such proceedings or at Labour Court.
  • Maintain condition of employment according to MEIBC and BCCEI regulated site, Partnership Agreement and Site Specific Agreement.
  • Co ordinate and attend monthly in-house shop stewards meeting
  • Attend monthly IR meeting with the client.
  • Co ordinate and attend CDR cases
  • Apply discipline as required and guided by the SSA or other relevant labour legislations.
  • Accurately and timeously compile and submit required IR reports to head office and the client Employee Relations Manager.
  • Effectively monitor and manage site absenteeism
  • Facilitate working and exemption hours
  • Co ordinate and attend all HR/IR audits
  • Ensure employee information is updated and readily available in all personnel files.
  • Assist Executive HR Manager with training arrangements and maintain records



Industrial Relations Officer

Steval Engineering
08.2015 - 05.2016
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Liaise and meet with employees and their representatives (including trade unions) in order to foster and maintain industrial harmony and give effect to and comply with all relevant labour legislations.
  • Assist site management team in the application of the company grievance and disciplinary procedure.
  • Represent the company in the external dispute resolution proceedings, such as CCMA or CDR and where necessary brief representatives from the legal profession to represent the company in such proceedings or at Labour Court.
  • Maintain condition of employment according to MEIBC and BCCEI regulated site, Partnership Agreement and Site Specific Agreement.
  • Co ordinate and attend monthly in-house shop stewards meeting
  • Attend monthly IR meeting with the client.
  • Co ordinate and attend CDR cases
  • Apply discipline as required and guided by the SSA or other relevant labour legislations.
  • Accurately and timeously compile and submit required IR reports to head office and the client Employee Relations Manager.
  • Effectively monitor and manage site absenteeism
  • Facilitate working and exemption hours
  • Co ordinate and attend all HR/IR audits
  • Ensure employee information is updated and readily available in all personnel files.
  • Assist Executive HR Manager with training arrangements and maintain records
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
  • Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
  • Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Industrial Relations Officer

Steval Engineering
11.2014 - 07.2015
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Liaise and meet with employees and their representatives (including trade unions) in order to foster and maintain industrial harmony and give effect to and comply with all relevant labour legislations.
  • Assist site management team in the application of the company grievance and disciplinary procedure.
  • Represent the company in the external dispute resolution proceedings, such as CCMA or CDR and where necessary brief representatives from the legal profession to represent the company in such proceedings or at Labour Court.
  • Maintain condition of employment according to MEIBC and BCCEI regulated site, Partnership Agreement and Site Specific Agreement.
  • Co ordinate and attend monthly in-house shop stewards meeting
  • Attend monthly IR meeting with the client.
  • Co ordinate and attend CDR cases
  • Apply discipline as required and guided by the SSA or other relevant labour legislations.
  • Accurately and timeously compile and submit required IR reports to head office and the client Employee Relations Manager.
  • Effectively monitor and manage site absenteeism
  • Facilitate working and exemption hours
  • Co ordinate and attend all HR/IR audits
  • Ensure employee information is updated and readily available in all personnel files.
  • Assist Executive HR Manager with training arrangements and maintain records
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
  • Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
  • Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Human Resources Management

Academy of York
Randburg, South Africa
10-2014

Computer Diploma

New Arizona Communications And Training
Polokwane, South Africa
01-2014

Skills

Operations management

Community Leader

Advocates community's interests, representing their needs and concerns to local government and other decision-making bodies. Organize meetings, gather ideas to address community specific issues like encouraging members of societies to participate in business establishments, organising community cleanup or advocate for a new park.

Facilitate and help different groups work together, ensuring everyone's voices are heard and that solutions are developed collaboratively. Identify community needs and find creative solutions, like improving local transportation, or promoting arts and culture. Provide guidance and support to younger generations, helping them develop leadership skills and become active community members.

Introduce new ideas and approaches to address community challenges, promoting sustainable practices or using technology to connect residents.

Act as a bridge between the community and other organizations, ensuring effective communication and collaboration. Help mediate disputes and find peaceful resolutions to disagreements, fostering a harmonious environment.



Timeline

General Manager

Efficient Scaff
02.2021 - Current

Executive Human Resources Manager

Efficient Scaff
12.2018 - 01.2021

Industrial Relation Manager

Efficient Scaff
05.2017 - 11.2018

Industrial Relations Manager

Steval Engineering
05.2016 - 04.2017

Industrial Relations Officer

Steval Engineering
08.2015 - 05.2016

Industrial Relations Officer

Steval Engineering
11.2014 - 07.2015

Human Resources Management

Academy of York

Computer Diploma

New Arizona Communications And Training

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Makwena Edwin MatlouGeneral Manager