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MAKUNGU NKHWASHU
Business Analyst: Front end and Back-end Services
Midrand,GP
Summary
Seasoned Business Analyst offering 5 years of insurance, gaming and banking industries success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Business Analysts: Front-End Services
African Bank
10.2023 - Current
- Requirements gathering, User story writing and presenting to back-end developers and Front-end developers during grooming sessions, Running JAD sessions, Testing of functionality against written requirements, API analysis, Identifying end-to-end business process including the impacted stakeholders, Stakeholder engagement
Business Analyst and Auxiliary Services
Ithuba Holdings (PTY) LTD
09.2023 - 10.2023
- Information Elicitation, Requirements specifications, User case design, Stakeholder engagement, Root cause analysis, Documentation and presentation (Facilitation), Project management, Stakeholder engagement
Business Analyst
PPS Insurance
02.2019 - 08.2023
- Information Elicitation, Business Process Mapping, Requirements specifications, User case design, Stakeholder engagement, Root cause analysis, Documentation and presentation, Business support (testing after deployment), Creating or modifying processes within Agile teams, Gathering and analysing data for improvement of organization, Reviewing reports and statistics on delivery and resolution of defects on various agile teams using power BI, Client consultation to develop strategies to improve organizations performance, Tracking and analysing data to identify trends and make recommendations for improvement, Support for incidents and planned maintenance, Resolve functional and systematic errors as identified by business partners, Generate, control and resolve incident tickets relating to production batch and file transmission issues, Analysis and design (Test cases), Monitoring and evaluating production servers, Incident management, Receiving incidents form issues, analysing and providing feedback, Escalating of incidents to other IT departments, Analyse Application requirements and design document, Developing test plans, Execute test cases
Student assistant
University of Johannesburg
02.2018 - 11.2018
- Assisting lecturers with grading, Tests and exams invigilation, Engaging lecturers and students on areas of difficulty and finding solutions
Tote Operator
Phumelela Gaming and Leisure
09.2016 - 01.2018
- Selling bets to the public, Admin work and cash management, Cashier
Education
Bcom Hons. Information and Knowledge Management -
University of Johannesburg
01.2018 - 11.2018
BA Public management and governance - undefined
University of Johannesburg
01.2015 - 11.2017
undefined
Faculty Training Institute
undefined
SAFE Agile certification
Skills
Microsoft Visio
Business process improvement
Software Implementation
Business intelligence tools
Requirements Gathering
Process Mapping
Operations Management
Jira
Technology us, monitoring and control
Power BI (Business intelligence and reporting software)
Facilitation
Adobe XD
MS Office (Word, Excell, Power point, etc)
Miro
Gitlab
Katalon (automation tool)
API Analysis
Analytical thinking and innovation
Active learning and learning strategies
Resilience, stress tolerance and flexibility
Complex problem solving
Critical thinking and analysis
Creativity, originality, and initiative
Reasoning, problem solving and ideation
Project Coordination
Professionalism
Interpersonal Communication
Task Prioritization
Risk Management
Analytical Skills
Data Analytics
Analytical Thinking
Business Analysis
Adaptability
Problem-solving aptitude
Attention to Detail
Team Collaboration
Effective Communication
Data Collection
Adaptability and Flexibility
Self Motivation
Client Relationship Management
Decision-Making
Multitasking Abilities
Multitasking
Problem-solving abilities
Customer Service
Teamwork and Collaboration
IIBA methodologies
Technical Writing
Product Development
Business Process Mapping
Stakeholder Management
Operations Analysis
Data Mapping
Gap analysis
Forecasting and planning
CRM Systems
Product Management
Release planning
Workflow Analysis
Test case scenarios
Negotiation
Strategic Planning
User Acceptance Testing
Life insurance product knowledge
Product pricing
Product rules
premium rates calculators
Pricing strategy
Statistical Analysis
Insurance rate assessment
Pricing Strategies
References
- PPS Insurance, Mrs Subashni Gounder: PPS Foundation, +27 11 644 4303/083 641 3684, Sgounder@pps.co.za
- PPS Insurance, Mr Tumelo Madula: Test manager, +27 11 644 4334/081 732 3461, Tmadula@pps.co.za
- PPS Insurance, Mr Devon Ternent: Business Analyst lead (Manager), +27 66 271 7869, Dternent@pps.co.za
- PPS Insurance, Mrs Johanna Manyaka: Senior Business support Manager, +72 84 239 8477, Jmanyaka@pps.co.za
- Phumelela gaming and leisure, Mr Lawrence Peba Tote Manager, +27 11 681 1895/082 979 7989
- University of Johannesburg, Mrs Deidre Wessels- Department Secretary, +27 11 559 2183
Awards
- Certification for completion of the 2019 graduate program
- Employee of the month X2 (Twice in 2020)
- Scaled Agile Framework: SAFe 5 Practitioner
- Certification Program in Business analysis (CPBA)
Software
Postman for API testing
MySQL
JIRA
Katalon
Power BI
Fresh service
Confluence
Microsoft Visio
Draw IO
Figma
Adobe XD
Timeline
Business Analysts: Front-End Services
African Bank
10.2023 - Current
Business Analyst and Auxiliary Services
Ithuba Holdings (PTY) LTD
09.2023 - 10.2023
Business Analyst
PPS Insurance
02.2019 - 08.2023
Student assistant
University of Johannesburg
02.2018 - 11.2018
Bcom Hons. Information and Knowledge Management -
University of Johannesburg
01.2018 - 11.2018
Tote Operator
Phumelela Gaming and Leisure
09.2016 - 01.2018
BA Public management and governance - undefined
University of Johannesburg
01.2015 - 11.2017
undefined
Faculty Training Institute
undefined
SAFE Agile certification
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