Summary
Overview
Work History
Education
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MAKOTO TRYPHINA SELEKE

Summary

Diploma Information Technology, certification of completion for I have been a business analyst for the past 11 years and have worked and still is working with the business owners, system developers and IT managers; researching new developments and enhancements of business processes and systems. During these three years I have gained enormous experience in gathering information and integrating it into the IT system, document business requirements, process improvement, quality assurance and providing technical support to the firm and its clients. Currently I work as a small business co-owner in the flooring industry and was able to use my business analysis background to help move the business in the right direction, introduced new technology and process changes to save time and money whilst ensuring that the company delivers superior service to its clients. I was able to assist the business reorganize operations, automate tasks and install systems to help keep the business organized and to speed up administrative work. This role has allowed me to great interpersonal and communication skills, report writing abilities, an aptitude for analyzing data, and great business acumen. Furthermore, I am an enthusiastic and dedicated professional consultant, who enjoys being part of a successful and productive team. I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively with meticulous attention to detail. Business Process Analysis Business Process Improvement (BPM) Facilitation and collaboration Business Requirement management Agile/SDLC Business Requirements documentation

Overview

21
21
years of professional experience

Work History

Business Analyst/Consultant, consultant

DESCARTES
11.2022 - Current
  • Currently based at City of Ekurhuleni in Boksburg as a, Projects Responsible for:
  • Workforce management system – The project is aimed at implementing a solution that will enable the city to provide the right number of staff at the right time
  • It also ensures the employees are doing the right activities in the most efficient ways
  • WFM includes scheduling employees, forecasting current and future staffing levels, and identifying training and development needs
  • Finally, they provide performance evaluations and measure employee satisfaction to ensure retention
  • Case Management System – The project is aimed at implementing a solution that will enable the city’s department’s the ability to create, allocate and effectively track manage cases throughout the case management lifecycle
  • Key Performance Areas:
  • As Is Business Process Research, Document and Validate – processes, process artifacts, business rules, process performance data?
  • Hold requirements gathering workshops
  • Document and communicate Business requirements and obtain signoff
  • Liaise with the technical team to test the feasibility of the solution
  • Document use cases – limited with assistance of systems analyst
  • Document conceptual architecture diagram for the solution

Small business co-owner- Manager

PHUMULA MEOKGO TRADING
, PRETORIA
05.2014 - 10.2022
  • Key performance areas:
  • Implementation of Sage Accounting system to optimise and automate the administration processed within the business by assessing current business processes, procedures, and business rules
  • Introduced and implemented the Sage Payroll system to automate and simplify the payroll processes
  • Defined and documented all operational business processes to standardise how the business operated
  • Took over the function of preparing and documenting the health and safety files for all projects that the company dealt with and in turn reduced the consultant fees for the company
  • Define and document and implemented new business processes for our new manufacturing division
  • Identifying and investigating customer complaints and service suggestions
  • Defined and standardised all insurance claims administration business processes
  • Creating and implementing policies that allow your insurance company to function as a cohesive unit
  • Introduced and implemented a centralised solution for storage of all the company’s operational and customer documents
  • Evaluates competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise
  • Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt
  • Reviewing company performance to identify areas where individual employees and entire departments can improve their efficiency
  • Manage the company’s SARS legislative compliance
  • Manage human resources.

Business Analyst

MOMENTUM, CENTURION
07.2013 - 04.2014
  • Skilled level position at Momentum Client in the Insurance sector in Pretoria, south Africa (Gauteng)
  • Key performance areas:
  • Facilitating scoping sessions with a clear mandate of defining and agreeing project scope
  • Documenting business process requirements through research, interviews, or facilitation sessions
  • Assessing current business processes, procedures, and business rules
  • In conjunction with business partners, designing new & existing business processes
  • (Process mapping – As-Is & To-Be) using Visio and Aris
  • Communications to key stakeholders and the required stakeholder sign off has been obtained
  • Providing information which contributes to building training manuals/material
  • Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
  • Communicating regularly with business around progress with regards to the user requirement and processes (Managing Expectations)
  • Provide regular feedback to Project Manager where relevant
  • Escalating issues so that delivery timeframes are not compromised
  • Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
  • Identifying key metrics for measurement after implementation
  • Continuously identify opportunities to improve the process
  • Provide content to get the operating procedures updated
  • Facilitating scoping sessions with a clear mandate of defining and agreeing project scope
  • Project responsible for:
  • Client Communication preference management solution (opt-in/opt-out) – The project was aimed at building and enhancing client engagement by enabling the client to control the relationship with Momentum by:
  • Allowing them to choose the desired communication channels, the communication type preference (the products or services of interest), and even the frequency of contact
  • It was about personalisation and one-to-one communications that are relevant to the client
  • Key Responsibilities:
  • As Is Business Process Research, Document and Validate – processes, process artifacts, business rules, process performance data?
  • Hold requirements gathering workshops
  • Document and communicate Business requirements and obtain signoff
  • Decrease the risk around Bank Confirmation - The project was about reducing the risk around the capturing of banking details for payment of insurance policy payments
  • My role was to investigate and design a solution that will assist in eliminating errors linked to financial transaction processing
  • Key Responsibilities:
  • As Is Business Process Research, Document and Validate – processes, process artifacts, business rules, process performance data?
  • Hold requirements gathering workshops
  • Document and communicate Business requirements and obtain signoff
  • Liaise with the technical team to test the feasibility of the solution
  • Document use cases – limited with assistance of systems analyst.

Business Process Analyst

First National Bank
Johannesburg
04.2013 - 05.2013
  • Skilled level position at First National Bank – Branch Banking in the Financial sector in Johannesburg, south Africa (Gauteng)
  • Key Responsibilities:
  • Facilitating scoping sessions with a clear mandate of defining and agreeing project scope
  • Documenting business process requirements through research, interviews, or facilitation sessions
  • Assessing current business processes, procedures, and business rules
  • In conjunction with business partners, designing new & existing business processes
  • (Process mapping – As-Is & To-Be) using Visio and Aris
  • Communications to key stakeholders and the required stakeholder sign off has been obtained
  • Providing information which contributes to building training manuals/material
  • Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
  • Communicating regularly with business around progress with regards to the user requirement and processes (Managing Expectations)
  • Provide regular feedback to Project Manager where relevant
  • Escalating issues so that delivery timeframes are not compromised
  • Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
  • Identifying key metrics for measurement after implementation
  • Continuously identify opportunities to improve the process
  • Provide content to get the operating procedures updated
  • Facilitating scoping sessions with a clear mandate of defining and agreeing project scope

Business Analyst

Momentum, ANUT
, Centurion
11.2010 - 04.2011
  • Disability grant system (Key objective of the programme was to develop and implement the new disability grant system for Momentum’s personal Health Insurance Portfolio)
  • Key Responsibilities:
  • Change Management Documentation
  • Data Validation
  • Business Requirements Analysis and documentation
  • Testing

Business Process Analyst

FIRST NATIONAL BANK, National Bank
JOHANNESBURG
06.2006 - 07.2007
  • Branch Banking in the Financial sector in Johannesburg, south Africa (Gauteng)
  • Key Responsibilities:
  • Facilitating scoping sessions with a clear mandate of defining and agreeing project scope
  • Documenting business process requirements through research, interviews, or facilitation sessions
  • Assessing current business processes, procedures, and business rules
  • In conjunction with business partners, designing new & existing business processes
  • (Process mapping – As-Is & To-Be) using Visio and Aris
  • Communications to key stakeholders and the required stakeholder sign off has been obtained
  • Providing information which contributes to building training manuals/material
  • Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
  • Communicating regularly with business around progress with regards to the user requirement and processes (Managing Expectations)
  • Provide regular feedback to Project Manager where relevant
  • Escalating issues so that delivery timeframes are not compromised
  • Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
  • Identifying key metrics for measurement after implementation
  • Continuously identify opportunities to improve the process
  • Provide content to get the operating procedures updated
  • Facilitating scoping sessions with a clear mandate of defining and agreeing project scope

Business Analyst Consultant

Southpaw Solutions, Fourways, STANDARD
05.2007 - 07.2008
  • BANK – Basel II (Key objective of the programme was to ensure successful Basel II Standardised reporting to the SARB)
  • Key Responsibilities:
  • Document Business requirements
  • Change Management Documentation
  • Data Validation
  • System and Data Defect resolution
  • Business Requirements Analysis

Associate 3

Ernst & Young
Johannesburg
05.2005 - 04.2007
  • Transnet – Payroll Alignment Project (The objective of the project was to align payroll activities throughout the Transnet Group) key responsibilities:
  • Performed the current state analysis of the payroll/hr admin activities across the Transnet group
  • Prepared a gap analysis report for the entire group
  • Aligned responsibility for payroll functions within HR and Finance
  • Developed migration plans with the business to ensure standard way in which payroll operates
  • Performed current state analysis of the payroll reconciliations performed by the business and standardised the payroll reconciliations performed monthly across the group
  • Performed current state analysis of garnishee orders process across group to assist the client determine the need to outsource the administration of garnishee orders
  • Key achievements: Standardised the payroll reconciliations across the Transnet group, assisted the client in determining the need to outsource the garnishee orders administration.

Labour

GPG
  • GSSC – Business continuity plan Project (Key business objectives were to understand how the business operated and develop a business continuity plan for the client.) key responsibilities:
  • Conducted a business impact analysis through interviews and information gathering process, which involved the assessment of the current state process to ensure that the processes are documented as they are done and to enable the organisation to understand the impact of a loss of business functionality due to any kind of interruption
  • Conducted a business impact analysis through interviews, which involved the assessment of the current state process to ensure that the process operate as they are documented
  • Identify interdependencies within the business
  • Identify time critical process and the time frame in which they need to be restored
  • Compile inventory of resource requirement
  • Key achievement: Helped the client understand their business better and highlighted to the business their areas of improvement
  • Department of, - National Skills Fund (Key business objectives were to map the AS-IS model for the revenue process to help the internal auditors understand the way the process operates for the purposes of an audit.) key responsibilities:
  • Performed the current state assessment of the revenue process and documented the AS-IS process using Aris
  • Conducted and documented a risk and control analysis of the process for the purposes of an audit
  • Documented the revenue process and process narratives for the client, which was never documented anywhere, and the document was documented in such a way that the client can utilise it as a training guide on the process.

Junior Consultant/Business Analyst

CS Holdings, Formerly Bytes Technology Group
06.2003 - 04.2005
  • Legal Aid Board – Data Processing system Development Project (Key objective of the project was to develop a data processing system for the Legal Aid Board to better manage their court cases, allocation of legal aid to the public, better management of their overall procedures)
  • Key Responsibilities:
  • Obtain current state information through interviews for compilation of functional specifications
  • Redesign forms to best suit the new system requirements
  • Modelling and documenting business processes using Aris
  • Development of user manuals
  • Sol Plaatje Municipality – Development of an Information systems plan (Key business objectives of the project were to develop and information systems plan for the municipality, to recommend better information management systems for the municipality.)
  • Key Responsibilities:
  • Gather current state information through the interview information gathering process to gain an understanding of the business
  • Development of Management information system plan for municipality (included developing municipal strategic analysis documents, municipal strategic information analysis document)
  • Modelling Business process for SARS finance department during the SAP implementation
  • SARS – SAP implementation project (An objective of the project was to reengineer the payment of banks business process to reflect the SAP systems functionality
  • Key Responsibilities:
  • Model business processes for SARS banking department using Aris
  • Document policies and procedures for the banking and accounts receivables departments
  • Compiled and documented job descriptions for the finance department
  • Relevant achievement was the experience gained in documenting policies and procedures

Education

National Diploma - Information Technology

2002

Certificate in Business and Systems Analysis - undefined

University of Pretoria
2005

Business process Mapping - undefined

06.2005

3 days Business Process Reengineering - undefined

Viewpoint
01.2005

Certificate Business and Systems Analysis Subjects Systems Development Life cycle, Business Case, Database design - undefined

University of Pretoria
07.2005

4 days Essential skill for business Analysis Subjects: defining and detailing requirements etc. Course provided by Indigo Cube - undefined

11.2009

3 days Entry certificate in Business analysis-certificate of completion Certificate of competency in Business Analysis – Corticate of completion Certified Business Analysis Professional - certificate of completion - undefined

The Knowledge Academy
07.2009

undefined

09. 2022

Timeline

Business Analyst/Consultant, consultant

DESCARTES
11.2022 - Current

Small business co-owner- Manager

PHUMULA MEOKGO TRADING
05.2014 - 10.2022

Business Analyst

MOMENTUM, CENTURION
07.2013 - 04.2014

Business Process Analyst

First National Bank
04.2013 - 05.2013

Business Analyst

Momentum, ANUT
11.2010 - 04.2011

Business Analyst Consultant

Southpaw Solutions, Fourways, STANDARD
05.2007 - 07.2008

Business Process Analyst

FIRST NATIONAL BANK, National Bank
06.2006 - 07.2007

Associate 3

Ernst & Young
05.2005 - 04.2007

Junior Consultant/Business Analyst

CS Holdings, Formerly Bytes Technology Group
06.2003 - 04.2005

Labour

GPG

National Diploma - Information Technology

Certificate in Business and Systems Analysis - undefined

University of Pretoria

Business process Mapping - undefined

3 days Business Process Reengineering - undefined

Viewpoint

Certificate Business and Systems Analysis Subjects Systems Development Life cycle, Business Case, Database design - undefined

University of Pretoria

4 days Essential skill for business Analysis Subjects: defining and detailing requirements etc. Course provided by Indigo Cube - undefined

3 days Entry certificate in Business analysis-certificate of completion Certificate of competency in Business Analysis – Corticate of completion Certified Business Analysis Professional - certificate of completion - undefined

The Knowledge Academy

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