Makoto Maponya

Processed customer purchases and fuel payments with precision.
Balanced cash register and compiled end-of-day financial reports.
Assisted customers with inquiries and provided detailed product information.
Maintained cleanliness of cashier area and ensured stock levels were adequate.
Addressed customer complaints and escalated issues as necessary.

Managed front-desk operations to ensure smooth client interactions.

Directed incoming calls to appropriate personnel in a professional manner.

Scheduled appointments and organised office calendar efficiently.

Collected necessary documents, including ID proof, address verification, vehicle details, and renewal notices.
Completed required forms, such as the ALV, on behalf of clients.
Submitted licence renewal or vehicle registration applications at traffic departments or designated post offices.
Paid licensing fees and addressed issues, such as blocked discs or missing documentation.
Collected renewed licence discs and delivered them to clients.
Maintained accurate records of submitted applications and completed transactions.

Processed customer orders and payments efficiently.

Assisted in maintaining high levels of customer service during peak hours.

Supported cash register accuracy and daily balancing operations.

Collaborated with kitchen staff to coordinate and fulfil orders.

Ensured cleanliness and compliance with hygiene standards.

Processed customer transactions using POS systems, handling cash, credit, and debit payments.

Welcomed and assisted customers by answering their queries.

Issued receipts, change, refunds, or vouchers as necessary.

Maintained accuracy when balancing cash and receipts at the end of shifts.

Managed returns and exchanges according to store policies.

Kept checkout areas clean, organised, and fully stocked.

Aided with inventory tasks including restocking items.

Delivered excellent service to resolve complaints and ensure a positive shopping experience.

Enhanced data integrity through meticulous collection from various sources into databases, spreadsheets, or tables.
Achieved high accuracy in maintaining updated records and registers.
Secured critical data through robust backup solutions and safe storage practices.
Facilitated smooth operations by providing essential administrative support to staff.