Summary
Overview
Work History
Education
Skills
Certifications
Certification
References
Coursework
Timeline
Generic

Makome Solomon Modiba

Johannesburg

Summary

IT professional with proven expertise in planning, analyzing, and implementing security initiatives. Demonstrated ability in designing comprehensive network security frameworks and solutions. Successfully implemented security policies that improved system integrity and resilience. Recognized for strong problem-solving skills and proactive approach to emerging cyber threats.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Security Engineer

Dark Fibre Africa
Johannesburg
08.2024 - Current
  • Verified performance of ongoing security measures through application of CIS benchmarks.
  • Designed and configured email encryption gateways with integrated data loss prevention.
  • Conducted vulnerability assessments to identify and mitigate security weaknesses.
  • Collaborated with cross-functional teams to ensure compliance with security standards.
  • Managed firewall configurations and monitored network traffic for anomalies.
  • Developed and implemented comprehensive security policies, standards, and procedures.
  • Administered user accounts and privileges in accordance with company policy.
  • Executed regular audits of systems to maintain compliance with industry regulations.

IT Infrastructure and Cyber Security Engineer

Cypher Data Solutions
Johannesburg
01.2022 - 08.2024
  • Designed business continuity plans that minimized downtime during security incidents and disasters.
  • Optimized security infrastructure through thorough evaluation and implementation of hardware and software upgrades.
  • Maintained knowledge of emerging threats to provide proactive vulnerability solutions.
  • Implemented multi-factor authentication to enhance user access controls, reducing unauthorized access incidents.
  • Managed Microsoft Azure tenants to support organizational needs.
  • Executed patch management procedures, ensuring timely updates to mitigate system vulnerabilities.
  • Developed company-wide policies on information security, privacy, and acceptable technology use.
  • Conducted regular reviews of firewall configurations for optimal perimeter defense against external threats.

IT Technician

Sasfin Bank Ltd
11.2019 - 12.2020
  • Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their life-cycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Maintained office PCs, networks, and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.

IT Technician

Datacentrix
05.2017 - 07.2019
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Created user accounts and assigned permissions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.
  • Configure hardware, devices, and software to set up workstations for employees.
  • Installed, configured, and maintained computer systems and network connections.

IT Service Desk Team Leader

Bytes Managed Solutions
09.2013 - 11.2016
  • Provided ongoing support to direct reports, addressing concerns or questions promptly for the team to remain focused on their tasks.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Held weekly team meetings to inform team members on company news and updates.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

IT Service Desk Engineer

Unisys Africa
Johannesburg
12.2008 - 08.2013
  • Coordinated software deployments, minimizing disruption for end-users during transitions.
  • Reduced downtime through timely resolution of technical issues and proactive maintenance.
  • Implemented remote support tools, expediting resolution of offsite user issues.
  • Managed critical incidents effectively, coordinating resources and communication to mitigate business impact.
  • Increased first-call resolution rates by developing a comprehensive FAQ database for user queries.
  • Enhanced IT service desk efficiency by streamlining ticketing processes and updating knowledge base.
  • Resolved diverse technical issues across multiple systems for customers in various time zones.
  • Assisted customers in diagnosing issues and provided solutions to restore service functionality.

Education

National Diploma in Information Technology - Information And Communication Technology

Vaal University of Technology
Andries Potgieter Blvd, Vanderbijlpark, 1900

High School Diploma -

Kgwana Senior Secondary School
GA-MAMETJA-TRICHARDTSDAL

Skills

  • Software configuration and management
  • Firewall and network security
  • Data protection strategies
  • Email and application security
  • End-user support services
  • Server and endpoint maintenance
  • Vulnerability assessment and patching
  • Disaster recovery planning
  • Encryption and cryptography techniques
  • Intrusion detection systems
  • Microsoft 365 and Azure AD expertise
  • Windows Server administration
  • Cloud backup solutions

Certifications

07-2022

Certification

  • Sophos Central Endpoint and Server v3.0 - Architect
  • Sophos Firewall v18.5 - Architect
  • Fortinet Certified Associate in Cybersecurity
  • Certified ESET Managed Cloud Security Sprcialist
  • ESET Managed Client Security Specialist
  • Sophos Firewall v18.5 to v19.0 Delta - Architect

References

  • Will supply on request

Coursework

  • Azure Fundamentals, Microsoft | 2020
  • ISTQB Foundation, Impimpi Technologies | 2018
  • Service Desk Foundation, Torque IT | 2016
  • ITIL foundation, Foster Melliar | 2014

Timeline

IT Security Engineer

Dark Fibre Africa
08.2024 - Current

IT Infrastructure and Cyber Security Engineer

Cypher Data Solutions
01.2022 - 08.2024

IT Technician

Sasfin Bank Ltd
11.2019 - 12.2020

IT Technician

Datacentrix
05.2017 - 07.2019

IT Service Desk Team Leader

Bytes Managed Solutions
09.2013 - 11.2016

IT Service Desk Engineer

Unisys Africa
12.2008 - 08.2013

National Diploma in Information Technology - Information And Communication Technology

Vaal University of Technology

High School Diploma -

Kgwana Senior Secondary School

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Makome Solomon Modiba