Makome Solomon Modiba
Cyber Security Specialist
Johannesburg,Gauteng
Summary
Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Overview
15
15
years of professional experience
6
6
Certifications
Work History
Cyber Security Specialist
Cypher Data Solutions
Johannesburg, South Africa
01.2022 - Current
- Designed effective business continuity plans that ensured minimal downtime during security incidents or disasters.
- Optimized security infrastructure by evaluating, recommending, and implementing appropriate hardware and software upgrades.
- Maintained up-to-date knowledge of emerging threats, providing proactive solutions for potential vulnerabilities.
- Implemented multi-factor authentication methods to enhance user access controls, reducing unauthorized system access incidents.
- Managed patch management procedures effectively, ensuring timely updates to mitigate vulnerabilities in the organization''s systems.
- Contributed to the development of company-wide policies on information security, privacy, and acceptable use of technology resources.
- Reviewed firewall configurations regularly to ensure optimal perimeter defense against external threats.
- Collaborated with IT teams to ensure secure implementation of new software applications and systems.
- Increased employee awareness on cybersecurity best practices through comprehensive training programs.
- Enhanced network security by implementing advanced threat detection and prevention tools.
- Recommend improvements in security systems and procedures.
- Monitored computer virus reports to determine when to update virus protection systems.
- Conducted security audits to identify vulnerabilities.
IT Technician
Sasfin Bank Ltd
11.2019 - 12.2020
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Technician
Datacentrix
Johannesburg, South Africa
05.2017 - 07.2019
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Configure hardware, devices, and software to set up workstations for employees.
- Installed, configured, and maintained computer systems and network connections.
IT Service Desk Team Leader
Bytes Managed Solutions
Johannesburg, South Africa
09.2013 - 11.2016
- Provided ongoing support to direct reports, addressing concerns or questions promptly for the team to remain focused on their tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
IT Service Desk Engineer
Unisys Africa
12.2008 - 08.2013
- Coordinated software deployments while minimizing disruption to end-users during the process.
- Reduced downtime for end-users by providing timely resolution of technical issues and proactive maintenance.
- Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite visits.
- Managed critical incidents effectively while coordinating resources and communication to minimize business impact.
- Increased first-call resolution rates by creating a comprehensive FAQ database for common user queries.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
National Diploma in Information Technology -
Vaal University of Technology
Andries Potgieter Blvd, Vanderbijlpark, 1900 04.2010 - 05.2010
Matric (Grade 12) -
Kgwana Senior Secondary School
GA-MAMETJA-TRICHARDTSDAL 11.2004 - 12.2004
Skills
Hardware ConfigurationSoftware ConfigurationTroubleshootingEnd-User Support
Server maintenance
Network Security Management
Application security
Vulnerability Assessment
Patch management
Disaster Recovery Planning
Coursework
- Azure Fundamentals, Microsoft | 2020
- ISTQB Foundation, Impimpi Technologies | 2018
- Service Desk Foundation, Torque IT | 2016
- ITIL foundation, Foster Melliar | 2014
References
- Will supply on request
Projects
Windows 10 upgrade RDS Server Farm deployment Home drive to One drive Migration Office 365 Deployment Mimecast Deployment
Certification
Sophos Central Endpoint and Server v3.0 - Architect
Timeline
Certified ESET Managed Cloud Security Sprcialist
02-2024
ESET Managed Client Security Specialist
02-2024
Fortinet Certified Associate in Cybersecurity
12-2023
Sophos Firewall v18.5 to v19.0 Delta - Architect
11-2023
Sophos Central Endpoint and Server v3.0 - Architect
07-2022
Sophos Firewall v18.5 - Architect
04-2022
Cyber Security Specialist
Cypher Data Solutions
01.2022 - Current
IT Technician
Sasfin Bank Ltd
11.2019 - 12.2020
IT Technician
Datacentrix
05.2017 - 07.2019
IT Service Desk Team Leader
Bytes Managed Solutions
09.2013 - 11.2016
National Diploma in Information Technology -
Vaal University of Technology
04.2010 - 05.2010
IT Service Desk Engineer
Unisys Africa
12.2008 - 08.2013
Matric (Grade 12) -
Kgwana Senior Secondary School
11.2004 - 12.2004