10
Maki Khanyile
Human Resourse
Johannesburg
Summary
Organized and dedicated consultant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
10
10
years of post-secondary education
Work History
Event Manager
Ko Plotong Pty Ltd
Meyerton
09.2017 - Current
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Prepared invitations to send out to guest lists.
- Planned and organized activities, details and logistics for [Type] events.
- Liaised with clients to determine exact event requirements.
Call Center Agent
Gauteng Provincial Government
Johannesburg
08.2006 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Administrative Assistant
Morningside Mediclinic
Johannesburg
12.2012 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Managed relational database to store information for reference, reporting and analysis.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Fraud Analyst
Standard Bank
Johannesburg
01.2011 - 10.2012
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Provided exemplary level of customer service to clients and company personnel.
Education
Bachelor of - Human Resources Management
University of South Africa
Johannesburg 07.2012 - 12.2022
Skills
Cross-functional teams leadership
undefinedAccomplishments
My partner and I developed a mobile app for small businesses called (My Business in a pocket) which is available on Google Play Store www.mybusinessinpocket.co.za
Affiliations
I am a co-founder of a non-profit organization called KidsIoT which focuses on introducing coding to early childhood development,
Website: www.kidsiot.org.za
Timeline
Event Manager
Ko Plotong Pty Ltd
09.2017 - Current
Administrative Assistant
Morningside Mediclinic
12.2012 - 08.2014
Bachelor of - Human Resources Management
University of South Africa
07.2012 - 12.2022
Fraud Analyst
Standard Bank
01.2011 - 10.2012
Call Center Agent
Gauteng Provincial Government
08.2006 - 11.2022
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