Office 365
Years of IT professional experience
Makhwenkwe Dombo
EAM, ERP And Online Engagement Tools Professional
Johannesburg
Summary
I am an astute and results driven business executive, specializing in IT service management, ITIL based Service Desk – IBM control Desk, IT software delivery, ERP - AX, CRM – Sales Force, and Enterprise asset management- Maximo, Facilities management - Tririga, KESO Online Engagement Tool. I have more than 20 years’ experience providing bespoke and vanilla business and SAAS based solutions including managing support services. Have vast knowledge and experience on EAM, ITAM, Facilities management, machine learning and artificial intelligence and IOT technologies.
I am a self-starter who is goal-driven, dynamic, and passionate in my dealings with people and business. I am an excellent communicator and networker with well-developed interpersonal skills. I can form trusted relationships with subordinates, clients as well as superiors. I am currently seeking a position within a well-established company where my skills will be of value as well as reach career advancement.
Overview
25
25
5
5
Languages
Work History
Online Engagement Technical Manager
Kuhle Solutions And Development
01.2020 - Current
- Maintained authoritative knowledge through continued education and ongoing training.
- Collaborated with stakeholders to transform client requirements into KESO turnkey solutions.
- Met with clients to gather and understand requirements and conduct presentations of KESO.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Developed creative solutions that drove engagement with published content.
- Approved, reviewed and edited content flowing to KESO.
- KESO system administration.
HEAD: IBM Maximo and IOT Practice
WayMark Infotech
01.2018 - Current
- Successfully win and execute IBM Maximo asset management and associated products projects using knowledge of the industry and by leveraging industry contacts
- Use my expertise in the IBM Maximo, IOT and IBM Service Desk industries to determine where there is an opportunity for WayMark services
- Owning and hitting/exceeding annual sales targets within assigned territory and accounts
- Developing and executing strategic plan to achieve sales targets and expand our customer base
- Building and maintaining strong, long-lasting customer relationships
- Lead or assist in the pursuit for projects and serve as Project Manager
- Participate in presales activities such as demos, developing project scopes and estimates, and writing proposals
- Partner with customers to understand their business needs and objectives
- Effectively communicate the value proposition through proposals and presentations
- Presenting to high-level decision makers and collaborating with sales team, delivery teams, and account management teams
- Manage/Delegate Short Term and Long-Term Technology Projects to consultants
- Manage and guide consulting team and third-party service providers to ensure project success
- Projects may include fresh implementations, enhancements, upgrades of hardware and software, migration of services
- Ensures resolutions of user requests or issues in a timely manner and provide indirect and direct user support as needed to resolve issues
- Provide monthly status / progress reports and timesheets to clients
- Respond to Request for Tenders and RFP, and RFQ’s as and when required.
Operations Director
T-Voli Software Consulting
04.2014 - 12.2017
- Plan and execute sales activities
- Plan and execute sales activities with IBM
- Cooperate with wider IBM to create effective teams for winning new business
- Understand customers' issues and pain points and address them with IBM solutions
- Identify, Validate, Qualify and Win Opportunities
- Analyse customer business requirements and application objectives
- Ad-hoc Project Management.
Senior Business Consultant
Vetasi Limited
08.2009 - 03.2014
- Analysed client business requirements and project objectives
- Reported project delivery status to key senior stakeholders
- Technical response to request for proposals
- Prepare work packages for technical consultants
- User Training
- Business presentations
- Business development
- Technical Consulting
- Business Consulting
- Project Management.
Technical Lead/Project Manager
CITzar
07.2008 - 07.2009
- Analysed client business requirements and project objectives
- Reported project delivery status to key senior stakeholders
- Technical response to request for proposals
- Prepare work packages for technical consultants
- User Training
- Business presentations
- Business development
- Technical Consulting
- Business Consulting
- Project Management.
Senior Business Consultant
Powertech IST Data
01.2003 - 06.2008
- Analysed client business requirements and project objectives
- Reported project delivery status to key senior stakeholders
- Technical response to request for proposals
- Prepare work packages for technical consultants
- User Training
- Business presentations
- Business development
- Technical Consulting
- Business Consulting
- Project Management.
Education
Certificate - Agile Project Management
University of Cape Town
Certificate - Information Systems Management
University of Cape Town
B Tech - IT Knowledge Management
Tshwane University of Technology
National Diploma - Engineering. Chemical
University of Johannesburg
National Senior Certificate - Matriculation / Grade 12
Fumana High School, Katlehong
Ekurhuleni, South AfricaSkills
IBM Maximo (EAM)IBM TririgaMaximo Asset Monitor (AI Powered)IBM IOT Watson PlatformCognos BISQL Server/ Oracle/DB2Microsoft Dynamics AX (ERP)CIM Visual PlannerMicrosoft Power BITableauPresentationsArtificial IntelligenceData ManagementService DeskProject ManagementCloud ComputingProgrammingIoTXMLSQLSimple JAVAPythonIT ArchitectureIBM WebSphereOracle WebLogicIBM Certified Advance Deployment Professional - Tivoli Service Management Solutions 2008IBM Certified Deployment Professional - Tivoli Endpoint ManagerIBM IOC Intelligent Water Mastery Version 1LIMS Labware Administration 1 CertificationAdvance Excel Financial ModellingProblem-solvingAnalytic ThinkingStrategic PlanningProcess ImprovementBusiness ConsultingBusiness ManagementBusiness Contract ManagementSales & Business DevelopmentBusiness IntelligenceProject ManagementSupply Chain ManagementProcurement ManagementBusiness AnalysisFinancial ManagementEngagement ManagementEnterprise Resource Planning (ERP)EAM and ERP IntegrationsEnterprise Asset Management (EAM)Industrial IOTBusiness ProcessesStakeholder EngagementRelationship BuildingRisk ManagementQuality ManagementBudget ManagementTechnology ManagementReport WritingContract ManagementChange ManagementPerformance ManagementImplementation ManagementTraining and Facilitating SkillsBusiness StrategyCommunication SkillsComputer LiterateCustomer ServiceStaff ManagementTime ManagementTroubleshootingInterpersonal SkillsLeadership skillsCoaching Skills
Online Engagement Tool Skills
Personal Information
- Available: 1 Month (Negotiable)
- Citizenship: South African
- Gender: Male
- Driving License: Valid
Transport
Own
References
Available on request
Software
IBM Maximo
Microsoft Dynamics AX
KESO Online Engagement
Timeline
Online Engagement Technical Manager
Kuhle Solutions And Development
01.2020 - Current
HEAD: IBM Maximo and IOT Practice
WayMark Infotech
01.2018 - Current
Operations Director
T-Voli Software Consulting
04.2014 - 12.2017
Senior Business Consultant
Vetasi Limited
08.2009 - 03.2014
Technical Lead/Project Manager
CITzar
07.2008 - 07.2009
Senior Business Consultant
Powertech IST Data
01.2003 - 06.2008
Certificate - Agile Project Management
University of Cape Town
Certificate - Information Systems Management
University of Cape Town
B Tech - IT Knowledge Management
Tshwane University of Technology
National Diploma - Engineering. Chemical
University of Johannesburg
National Senior Certificate - Matriculation / Grade 12
Fumana High School, Katlehong