Makhosini Shongwe

I am a Change Manager with over 18 years’ experience in the Change Management, Business Consulting, and Implementation disciplines. I am skilled in operational, Strategic, organizational, people management; analysis; and process improvement. I am experienced in change and project management methodologies, principles, and planning. I have worked for the most part on engagements in the financial services, FCMG, Machinery, Insurance and Telco industries. I have been involved in designing change management framework and Target Operating Model design and implementation I have had the exciting and challenging tasks, in collaboration with colleagues, to develop and implement a change management methodology in line with best practices. I consulted with senior (executive) management, and relevant stakeholders, embarking on a full change management strategy implementation My mandate was to grow the culture of change management on the ATM’s programme, improve stakeholder engagement acceptance, and increase the understanding of change management in an IT environment. I also have strong communication, interpersonal, and organizational skills. I have the ability of assuming responsibility and a proven track record of meeting commitments. I have a mature outlook on life, which has culminated in my rapid advancement and promotion with employers.

• Mastering Microsoft Teams, Udemy, 2020
• Microsoft Adoption Service Specialist, Microsoft, 2020
• Human Change Management Body of Knowledge (Certified Professional), Q Business, 2015
• Programme in Business Communication, UNISA, 2015
• Change Management CoE Framework Training, Standard Bank, 2011
• Leadership Coaching, Standard Bank, 2009
• PROSCI Change Management Design, Standard Bank, 2006
• Six Sigma White Belt, Standard Bank, 2005
• Advance Management Diploma (1 module left)

• Customer onboarding process redesign and Lead change manager.
• Operating model and new organisation design.
• Implementation of customer device across MTN retail partners.
• Institutionalisation and implementation of project management and reporting principles for Change Managers in an ATM Programme and PBBIT Change Management environment.
• Implementation of change management plans for On-line Finger Verification (OFV) for Standard Bank and Home Affairs.
• Delivery of a Cheque Acceptor facility on Automated Note Acceptor project change initiative (Standard Bank) for internal & external stakeholders.
• Implementation of Phase I Cash In & SAP Implementation on the Automated Note Acceptor project change initiative (Standard Bank).
• Delivery on various Rest of Africa (ROA) projects.
• Designed and piloted change management plans for new ATM software.
• Implementation of Enterprise Resource Planning (ERP)