Makhosazane Sophy Dlamini

• Responsible for responding to all service delivery matters
• Responsible for stakeholders Relationship in order to keep the customer happy
• Responsible to resolve the service delivery matters within service delivery standard time in conjunction with all department
• Liaison Manager between Customers and department
• Arrange interdepartmental meetings such as OHS, interdepartmental serviuce
• Fostered a positive working environment through effective leadership techniques.
• Oversaw all administrative tasks for efficient centre management.
• Increased customer satisfaction by resolving complaints promptly and professionally.
• Spearheaded training programmes to enhance employee performance.
• Streamlined procedures with team collaboration resulting in improved efficiency.
• Ensured compliance with health and safety regulations creating safer workplace.
• Managed staff rotas, ensuring full coverage during opening hours.
• Conducted evaluations to improve process of centre.
• Liaised with external relations to coordinate activities.
• Coordinated maintenance and cleaning work to keep facility in good condition.
• Facilitated communication between staff members encouraging open dialogue about ideas or concerns.

• The compilation of reports on operation of co-departments on service performance and achievement as per agreed targets in terms of service standards
• Facilitated effective communication channels, promoting transparency and collaboration at all levels.
• Achieved higher client retention by prioritising excellent customer service.
• Developed and updated internal guidelines.
• Managed administrative tasks for streamlined business operations.
• Managing, tracking and tracing service delivery issues in terms of service standards
• To carry out special programs such as Open Days and Mayoral Imbizo successfully in conjunction with the Office of the Executive Mayor
• Disseminating information and providing regular feedback to stakeholders as and when requested
• Initiating and coordinating, effective and efficient strategies to maintain or improve service levels within the Cluster with clear delivery time lines
• The compilation of reports on operation of co-departments on service performance and achievement as per agreed targets in terms of service standards
• FINANCIAL Control of the Office of the Chief Operations Officer

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Heading Protocol and Ceremonials of the City
• draft bilateral with other Countries for approval of the Chief Whip, Speaker and Council
• Organizing events such as Lekgotla, study tours and benchmarking
• Responsible for report writing after Makgotla logistics

Managing logistics and coordinate all the local and external visits for Mult party whippery that include PMT

• In Conjuction with PM and City manager , the invitation to guets and Stakreholders for OR Tambo Events Chris Hani Events and SOCA

• Managing political staff in the chief whip of Council Office
• Responsible for multi party administration
• Stakeholders Management
• Responsible for writing of items on behalf of multi party to council
• Advising multi party of items and other matters related to policies, delegated matters and standing orders
• Secretariat of the Political Management Team
• Management of Stakeholders (community forums, CPF, Labour, Sports Fraternity, Political Fraternity etc)
• Responsible for allocating of Councillors in their Portfolios
• Dealing with Councillors tools of Trade
• Liaise between Executive and Legislature office
• Liaise between the MMC and Political Offices on behalf of Chief Whip
• Responsible for Party Members AFFAIRS such as training etc, in conjunction with the Speakers Office
• Managing the Budget and report thereof
• Advising on the policy of Council
• Responsible for Human Resources for the Multi Party
• Managing the Budget for all Parties in Council
• Heading the Administration of all Parties in Council
• Liaising between the Speakers Office and Executive Mayor on behalf of the multi-party Administratively
• Managing the Multi Party Caucus
• Responsible for tracking and Implementation of the Council Resolution
• Assisting in drafting a Mission and Vision of the Political Offices
• Managing
• Arranging Parties Makgotla
• Heading of administration in the Chief Whip Office
• Develop and submit items in Council on behalf of the multi-party in Council RITE
• Assists in drafting terms of reference for section 79 committee
• Responsible for minutes taking for standing committee Ocmol, Ethics
• Contract ended

• Managing the Office
• Attending IDP REPRESENTATIVE FORUM on behalf of the Mayor
• Coordinate Mayoral Imbizo
• Managing Mayoral Special Programs
• Managed Mayoral Communication
• Managing Customer Relations of the Mayor
• Managing Stakeholders such as IDPRF
• Got better Offer

• Taught grade 7 subjects
• Head Intermediate Phase
• Career change