Makhosazane Ndlovu
Sales Administrator
Johannesburg
Summary
I am a motivated and detail-oriented administrative and sales support professional with a strong work ethic and proven ability to work under pressure. I have solid experience in call centre operations, CRM, lead management, and providing administrative support to sales teams and senior management. I am committed to continuous learning and contributing to organisational success by delivering accurate, timely support and improving processes where possible.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Affinity Life Limited
07.2023 - Current
- Vici Dial monitoring and controlling outbound dialer (control call speed and manage abandonment rates).
- Receive and allocate inbound calls; handle inbound call queries professionally.
- Provide administrative support to senior management and various teams.
- Create and maintain spreadsheets and daily reports for performance and leads.
- Attend to emails and queries from clients and agents; ensure timely feedback.
- Call auditing and lead audits for hot lead campaigns to report on lead burning and contactability.
- Assist sales representatives with policy changes and updates.
- Compile lead statistics and sales reporting for campaigns and management.
- Control outbound dialer systems to ensure agents receive calls and contact ratios are optimised.
- Create and implement lead plans to improve contact ratios and campaign conversion rates.
- Pull real-time reports for lead contact ability, sales figures, and other administrative metrics.
- Set up new user profiles and extensions for contact centre users.
- Reference: Roger Parsotam, Supervisor - 081 491 8946
Sales Administrator
Smollan Financial Services
02.2021 - 06.2023
- Assist with incoming calls from internal and external clients; provide first-line support and triage.
- Assist customers' queries and provide feedback timeously.
- Escalate queries to the correct department and diarise to ensure resolution and feedback to all parties.
- Follow up on leads received via systems integration, emails, or telephonically.
- Provide support to Planning and Telesales departments with customers that are uncontactable.
- Provide support by rebooking clients for fitment who have not fitted a unit as per schedule fitment date.
- Drive down pending fitments and support fitment conclusion processes.
- Generate fitment certificates for clients/partners when required.
- Monitor sales statistics and provide sales reporting.
- Ensure consultants are kept up to date with new leads and any challenges.
- Ensure the Sales Manager is informed of concerns which may impact sales performance.
- Capture manual applications and orders for vehicle fitment received from dealerships.
- Coordinate between departments to ensure smooth order and fitment processes.
- Reference: Nazley Coetzee, Team Leader - 061 781 8519
Education
Business Management N6 - Financial Accounting, Computer Practice, Sales Management, Entrepreneurship & Business Management
South West Gauteng College
Roodepoort12.2019
National Senior Certificate (Matric) - English HL, IsiZulu FAL, Mathematical Literacy, Tourism, Business Studies, Accounting
Rand Girls' School
Johannesburg12.2016
Skills
Sales Administration & Reporting
Customer Service & Query Resolution
Data Capture & Record Management
CRM & Call Center Systems (Vici Dial)
Lead Auditing & Campaign Optimization
Microsoft Office (Excel, Word, Outlook)
Team Collaboration & Time Management
Personal Information
- Date of Birth: 25 Sep 98
- Gender: Female
- Nationality: South African
Timeline
Sales Administrator
Affinity Life Limited
07.2023 - Current
Sales Administrator
Smollan Financial Services
02.2021 - 06.2023
Business Management N6 - Financial Accounting, Computer Practice, Sales Management, Entrepreneurship & Business Management
South West Gauteng College
National Senior Certificate (Matric) - English HL, IsiZulu FAL, Mathematical Literacy, Tourism, Business Studies, Accounting
Rand Girls' School