Makhosazana Mthembu
G 1359 Bheki Mkhasibe Road, Umlazi
Summary
Accomplished underwriter with extensive insurance industry experience, currently enhancing underwriting activities and business development at Bryte Insurance. Achieved targeted underwriting profit and drove business growth through effective risk assessment and proposition development. Strong knowledge of insurance regulations, commercial expertise, and financial analysis, complemented by excellent communication and interpersonal skills. Proven ability to maintain client satisfaction and foster relationships with brokers to optimize business performance.
Overview
17
17
years of professional experience
Work History
Underwriter - Hospitality
Bryte Insurance Company
04.2024 - Current
- Reviewed new and renewal business applications for acceptance or decline.
- Assisted in negotiations for cover policy pricing and service delivery.
- Prepared quotations and issued new business policies.
- Supported underwriting processes and management of policies.
- Facilitated risk assessments and provided quotations.
- Helped maintain relationships with brokers and assisted in claims processes.
- Ensured compliance with administrative standards and service quality.
Underwriter - Commercial
Lombard Broker Partners
11.2022 - 03.2024
- Assisted in underwriting and management of policies.
- Facilitated quotations and conducted risk assessments.
- Supported relationships with brokers and claims processes.
- Ensured adherence to administrative standards and service quality.
- Pursued opportunities for self-development.
Underwriting Technician
Bryte Insurance Company
01.2017 - 10.2022
- Perform new business quotations within agreed service level agreements.
- Perform screening of new business quote requests according to set guidelines.
- Achieve agreed new business conversion ratios, perform reinsurance calculations and referrals thereafter.
- Achieve targeted underwriting profit by assistance and performance of underwriting skills by underwriting medium to high complexity risks.
- Growth of business.
- Contribute to proposition development.
- Provide qualitative service levels to internal and external stakeholders.
Policy Maintenance Technician
Bryte Insurance Company
08.2010 - 01.2017
- Facilitated processing of new business for domestic commercial motor traders treaty re-insurance motor fleets in Sri Lanka and group schemes.
- Supported policy amendments during renewal periods by adding, deleting, or modifying items.
- Handled renewal processing to ensure compliance with underwriting instructions.
- Coordinated processing of SASRIA policies effectively.
- Ensured accurate treaty capture on I90.
- Administered policy cancellations upon stakeholder instruction by agreed dates.
- Assisted with reinstating cover as directed internally.
- Managed business processing for Botswana, including new business endorsements, renewals, cancellations, and reinstatements.
Processing Clerk
Mutual & Federal
04.2009 - 07.2010
Education
Grade 12 -
Menzi High School
2007
Short-term insurance commercial lines & personal lines -
Moonstone
12.2023
Advanced Certificate - Short-term Insurance
Milpark Education
12.2021
First Level Regulatory Examination: Representatives -
Moonstone
03.2018
IISA National Certificate - Short Term Insurance
Unisa
03.2016
National Certificate - Short Term Insurance
Mutual & Federal Insurance Academy (Learnership)
03.2009
Skills
- Knowledge of insurance regulations
- Commercial and product expertise
- Business acumen
- Financial analysis
- MS Office proficiency
- Performance orientation
- Innovation
- Communication skills
- Interpersonal skills
- Attention to detail
- Problem-solving
- Decision-making
- Assertiveness and confidence
- Insurance product knowledge
Languages
IsiZulu , English
First Language
References
Lombard insurance company
- Malcolm Pillay,
- Portfolio Manager
- 073 212 4486
Bryte insurance company
- Vanitha Kalicharan
- Business Development Manager
- 083 676 3871
Personal Information
ID Number: 9004230855085
Timeline
Underwriter - Hospitality
Bryte Insurance Company
04.2024 - Current
Underwriter - Commercial
Lombard Broker Partners
11.2022 - 03.2024
Underwriting Technician
Bryte Insurance Company
01.2017 - 10.2022
Policy Maintenance Technician
Bryte Insurance Company
08.2010 - 01.2017
Processing Clerk
Mutual & Federal
04.2009 - 07.2010
Grade 12 -
Menzi High School
Short-term insurance commercial lines & personal lines -
Moonstone
Advanced Certificate - Short-term Insurance
Milpark Education
First Level Regulatory Examination: Representatives -
Moonstone
IISA National Certificate - Short Term Insurance
Unisa
National Certificate - Short Term Insurance
Mutual & Federal Insurance Academy (Learnership)