Internet reseach
Makhosazana Mabaso
Textile Designer
2812b Zone 10 Meadowlands
Summary
A confident female, result driven and committed. With secretarial, administrational, clerical with excellent communication skills and a high level of customer service. Team player, energetic, attention to details and able to work under pressure. Trainable, reliable, a good listener and a good advisor, Organized and dedicated HR Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Secret Shopper - Partime
Shiftsmart
JOHANNESBURG
12.2023 - Current
- Assisted in development of more effective training programs by providing detailed feedback on employee behavior and knowledge.
- Promoted adherence to safety regulations within retail environments through vigilant assessment of potential hazards or risks present during visits.
- Reduced instances of internal theft or fraud as result of increased vigilance regarding suspicious behaviors noted during assignments.
- Supported in development of more relevant marketing strategies through insights into consumer preferences, needs, and behavior patterns observed during secret shopping assignments.
- Validated staff knowledge about products or services offered by discreetly asking questions during shopping experience.
- Strengthened brand loyalty by providing comprehensive feedback regarding customer-facing employees and their interaction quality.
- Contributed to better customer service by assessing staff communication skills, attentiveness, and issue resolution capabilities.
- Supported business growth by identifying strengths and weaknesses in store operations through comprehensive observations.
COMMUNITY LIASING OFFICER (on Contract)
JOSHCO & KIM PEOPLE DEVELOPMENT
JOHANNESBURG
02.2015 - 05.2018
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among team members.
- Worked with over 60 employees.
- Frequently inspected production area to verify proper equipment operation.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Drove innovation within department by promoting creative thinking and supporting new initiatives.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Championed diversity initiatives within departments, promoting inclusive work environment where all employees felt valued and respected.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Store Secretary/ HR Officer ( Retail )
Dion Wired
JOHANNESBURG
01.2009 - 03.2014
- Managed over 50 employees, with 7+ departments.
- Arrange orders and deliveries of stationary and orders for store maintenance.
- Supported positive employee relations by maintaining up-to-date personnel records and assisting with scheduling needs.
- Streamlined office operations through implementation of effective filing systems and document organization.
- Contributed to well-organized store environment by maintaining office supplies inventory and placing orders as necessary.
- Aided in hiring process by reviewing applications, scheduling interviews, and conducting reference checks for prospective employees.
- Maintained strict adherence to company policies while handling sensitive information related to financial transactions or personal details of customers/employees confidentially.
- Prepared comprehensive reports for store management detailing sales data trends, potential areas of improvement or concern within business operations that helped improve decision-making processes overall.
- Assisted with inventory management, ensuring accurate stock levels and timely product ordering.
- Provided exceptional customer service through prompt response to inquiries, resolving issues, and offering assistance as needed.
- Coordinated special events and promotions for increased customer engagement and sales growth.
- Developed strong relationships with suppliers through consistent communication regarding orders, deliveries, and any potential issues or delays impacting store''s inventory levels.
- Offered support during staff meetings by taking minutes and distributing pertinent information to relevant parties promptly.
- Collaborated with other team members to create organized work environment that maximized productivity while minimizing distractions for staff members during busy periods.
- Liaised between store management and staff members for clear communication regarding policies, procedures, and expectations.
- Improved store efficiency by managing correspondence, including emails, phone calls, and in-person inquiries from customers and vendors.
- Assisted in developing training materials for new hires encouraging smooth transition into store team and fostering positive work environment.
- Managed payroll processing efficiently, ensuring accurate distribution of wages to all employees on time.
- Facilitated smooth daily operations within store by prioritizing tasks based on urgency and importance effectively.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Arts - Textile Design And Technology
Tshwane University of Technology
Pretoria 04.2000 - 2004.04
Matric - National Senior Certificate
Mncube Senior Secondary School
Soweto 04.1990 - 1995.04
Skills
Communication Skills
I am a hardworking individual, a people's person, respectful and friendly. I am a detailed person, a perfectionist. Reliable and confident in everything I do.
Leadership Experience
I am a team player a people's person. I pay attention to details. I am focus when it comes to my work and also strict. I meet my deadlines for work submissions. I always go for excellency in what I do. I respect each and every person. I always eager to learn and face challenges.
References
- Larren Reddy, HR Manager - Business Intelligence - Massdiscounters, 031 302 8814 / 076 794 6666
- Patric Nkumane, was Manager - Kraft Biscuits Factory PTY LTD, 011 573 7200 / 073 521 4699
- Judith Matava, was Admin Manager – Dion Wired Woodmead, 078 565 5819
- Lele Lebethe, Director – KIM People Development, 012 755 9500 / 081 308 6881 / 082 259 5922
- Aron Mnisi, was Admin Manager - Dion Wired Bedfordview. Presently Floor Manager - Checkers Hyper Westgate
Interests
Vlogging
Out going
Internet research
I always like to find information, products and services online. I also like to assist my son with his school research projects online.
Timeline
Secret Shopper - Partime
Shiftsmart
12.2023 - Current
COMMUNITY LIASING OFFICER (on Contract)
JOSHCO & KIM PEOPLE DEVELOPMENT
02.2015 - 05.2018
Store Secretary/ HR Officer ( Retail )
Dion Wired
01.2009 - 03.2014
Associate of Arts - Textile Design And Technology
Tshwane University of Technology
04.2000 - 2004.04
Matric - National Senior Certificate
Mncube Senior Secondary School
04.1990 - 1995.04
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