MAKHOSANA JUNIOR MASHELE
Customer Service Agent
Soweto
Summary
As an accomplished professional with a relentless drive and student mentality, I am committed to seizing new opportunities to propel my career forward. My dedication to learning and expanding my skill set is second to none, highlighting my hard work and readiness to excel in any environment.
Overview
7
7
years of professional experience
20
20
years of post-secondary education
Work History
International Customer Service Agent
JS Capital
01.2024 - Current
- Making Outbound Calls to clients, B2C Calls
- Overseeing and Maintaining an active CRM
- Building and maintaining client relationships
- Appointments setting
- Call Center Agent
- Maintained comprehensive knowledge of products/services offered by the company, enabling swift resolution of client queries.
General Worker
Food Lovers Market
Soweto
10.2023 - 12.2023
- Foccacia/Pizza Chef
Bouncer
Dimensions Xclusive
02.2023 - 12.2023
- Security
- Safety Management
Sales Consultant
Vision Marketing
02.2023 - 10.2023
- Basic Direct Sales
- TeleSales
- Team Management
- People Management
- Team Leader
General Worker
T & N Butcheries
12.2017 - 12.2021
- General worker
Education
High School Diploma -
Allen Glen High School
Johannesburg, South Africa 04.2001 - 01.2021
Skills
- Customer relationship management
- Sales
- Sales presentations
- Security
- Computer Literacy
- Office Administration
- Leadership
- Microsoft 365
- Communication
- Complaint handling
- Goal oriented approach
- CRM software expertise
Drivinglicense - Category
Code 10
Personal Information
- Date of Birth: 04/30/02
- Nationality: South African
- Marital Status: Single
Contacts
066 232 7684, juniormashele03@gmail.com, 10644/96 Malalane Street, Soweto, Gauteng, 1863, South Africa
Timeline
International Customer Service Agent
JS Capital
01.2024 - Current
General Worker
Food Lovers Market
10.2023 - 12.2023
Bouncer
Dimensions Xclusive
02.2023 - 12.2023
Sales Consultant
Vision Marketing
02.2023 - 10.2023
General Worker
T & N Butcheries
12.2017 - 12.2021
High School Diploma -
Allen Glen High School
04.2001 - 01.2021
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