Makhoenkwana Willy Thwane
8201045490089
Sasolburg
Summary
Obtaining a chartered accountant status with a feel for strong accounting exposure. Excellent Communication Skills (Oral and Written) Problem-solving and Analytical Skills Teamwork and Leadership Skills Critical Thinking Skills Managerial and Organizational Skills Competence in the use of FBSS and the current Banking System
Overview
21
21
years of professional experience
Work History
Specialist Manager-Teller Controller
ABSA
01.2007 - 11.2009
- To drive staff performance through visible leadership, mentoring & coaching to achieve business objectives
- To ensure that the Customer Services and Hosting team achieve operational standards and deliver quality service
- To continuously track the service performance of the branch and implement corrective actions where required
- To assist customers in the branch as and when required
- To provide coaching and mentoring to staff
- To manage capacity of staff to ensure effective customer service delivery at all times
- To adhere to policies and procedures
- To minimise operational losses (frauds, shortages, surpluses) in the branch
- To ensure adherence of staff to the necessary control measures
- To establish and maintain effective communication channels and correspondence processes
- To support the SBU's and administration centers by ensuring quality resolution of client requirements and to Maximise SBU income (sales)
- To ensure that all staff in department are knowledgeable on Absa's product range, documentation requirements and services offered
- To support an effective leads generation process
- To optimise Human Capital through performance development of staff
Teller
ABSA
01.2005 - 04.2007
- Providing efficient service by attending promptly, courteously and accurately to all clients
- Carrying out all duties related to the teller function in the branch
- Balance, control and manage float
- Adhere to all audit requirements
- Adhere to all bank policies and procedures
- Pass leads on to leads sales consultants
- Reconciliation of transactions
- Foreign exchange transactions
- Western Union Money Transfer
Manager: Admin Support and Finance
BT Projects
02.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Over seeing Recruitment processes and employees development programs
- Prepare monthly financial reports and reconciliation
- Asses and manage financial risks, developing strategies to mitigate potential losses.
- Communicate financial information and recommendations to management and other stakeholders
Accounting Clerk
Denn Bo Promotions CC
01.2005 - 12.2005
- Carrying out all duties related to the Accounting Clerk function in the company
- Helping with accounting related enquiries
Student Assistant
Vaal University of Technology
01.2004 - 07.2004
- Helping Students with registration
- Manning the administration information desk
Education
National Diploma - Cost and Management Accounting
Vaal University of Technology
ND - Cost and Management Accounting + Qualifying subjects from VUT left with one subject
UNISA
Skills
- Excellent Communication Skills (Oral and Written)
- Problem-solving and Analytical Skills
- Teamwork and Leadership Skills
Accomplishments
- Participant at the HIV/AIDS Seminar, 2002
- Top Student in Cost and Management Accounting for the year 2002
- Top Accounting Student, 2000
- Educational Certificate of Excellence, 2002
Additional Information
L Matereke-Mazibuko - Vaal University of Technology
Deputy Register : Student Administration
016 950 9347
083 628 3385
Terrene Van Wyk - ABSA
Specialist Manager
016 970 7000
082 360 6063
Mojalefa Mbele - BT Projects
Managing Director
016 018 0225
076 427 0438
Timeline
Manager: Admin Support and Finance
BT Projects
02.2011 - Current
Specialist Manager-Teller Controller
ABSA
01.2007 - 11.2009
Teller
ABSA
01.2005 - 04.2007
Accounting Clerk
Denn Bo Promotions CC
01.2005 - 12.2005
Student Assistant
Vaal University of Technology
01.2004 - 07.2004
ND - Cost and Management Accounting + Qualifying subjects from VUT left with one subject
UNISA
National Diploma - Cost and Management Accounting
Vaal University of Technology
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