Makhitle Maimane
Training Consultant
Mabopane
Summary
Passionate and entrepreneurial Founder with a proven track record of transforming innovative ideas into tangible results. Excels at formulating and executing strategic plans, creating new products and services, and identifying lucrative business opportunities. Demonstrates strong leadership skills in maximizing profits and delivering success through leading teams of professionals. Self-motivated professional consistently seizes viable opportunities for expansion and innovation within the business realm. Background includes a strong focus on increasing profits, reducing costs, and elevating customer service standards. Extensive experience in leading and supervising operational and sales teams.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Founder and Managing Director
Tsela Tsohle Shuttles and Tours
01.2023 - Current
- Responsible for the overseeing, controlling of all the business activities of the business in order to ensure its success
- Organizing shuttles and tours for clients and organizations and ensuring that the travel itineraries are in place for all tours and shuttles
- Facilitation of travel itineraries, communications, managing tour guides and drivers
- Maintaining frequent communication with all the directors of the company and stakeholders
- Tracking the progress of all the planned business activities and guiding all the various sectors of the business such as Human Resources, Finance, Sales and Marketing
- Establishing the companies goals and objectives both long and short term
- The development of business plans and strategies
- Advising of the companies board of directors on strategic issues
- The presentation of the companies performance and business to the board of Directors
- Motivate and provide leadership to managers and senior executives of the company
- Build relationships with external experts and agencies that will assist in growing the companies business
- Ensure that the company continues to make profits and grow the investors wealth
Training Consultant
IEMAS Insurance Brokers
08.2016 - 12.2022
- Facilitating training and skills development programmes for various institutions as a freelance trainer and coach
- Contact centre simulation training for various departments
- Project management of training programmes for clients in order to facilitate training
- Designing of training material that will be used for learning purposes
- Designing of electronic training material courses to be used in a contact centre environment
- Developing e-learning materials for training purposes
- Facilitating and assessing training interventions delivered
- Report writing and giving feedback to internal and external stakeholders
- Developing quality assurance materials and interventions for the contact centre to ensure that there s maximum compliance in the training department
- Assessment of calls as per clients requirements
- Give feedback and corrective action to management as well as the necessary interventions to correct any issues
- Reporting and liaising with the necessary departments on the QA reports and analysis of those reports with corrective measures
- Assisting with the training and coaching needs as well as assisting with developmental plans to develop staff
- Provide inputs to team managers on individual learning and for performance management purposes
- Assist with the management of QA requirements with the department and external stakeholders
- Assist with the learner matrix within the department to assess for skills that need development and to also identify skills gaps
- Assist with recommendations and training interventions that are required in order to prepare necessary training interventions
- Report on the training intervention requirements to management for their SETA reporting requirements
Legal Department Facilitator / Trainer
Europ Assistance and BMW
02.2014 - 07.2016
- Facilitating training on new vehicle models and features for the BMW On-Call call centre
- Demonstrating product features on new models and also applications available on new vehicles and refresher sessions on older versions
- Facilitating training and skills development programmes for various institutions as a freelance trainer and coach
- Training three departments which include Telesales, Motor Legal & Care and Legal
- Contact centre simulation training for various departments
- Project management of training programmes for clients in order to facilitate training
- Designing of training material that will be used for learning purposes
- Designing of electronic training material courses to be used in a contact centre environment
- Developing e-learning materials for training purposes
- Facilitating and assessing training interventions delivered
- Report writing and giving feedback to internal and external stakeholders
- Developing quality assurance materials and interventions for the contact centre to ensure that there s maximum compliance in the training department
- Assessment of calls as per clients requirements
- Give feedback and corrective action to management as well as the necessary interventions to correct any issues
- Reporting and liaising with the necessary departments on the QA reports and analysis of those reports with corrective measures
- Assisting with the training and coaching needs as well as assisting with developmental plans to develop staff
- Provide inputs to team managers on individual learning and for performance management purposes
- Assist with the management of QA requirements with the department and external stakeholders
Trainer
Hand in Hand Development
09.2013 - 01.2014
- Facilitating training and skills development programmes for various institutions as a freelance trainer and coach
- Project management of training programmes for clients in order to facilitate training
- Designing of training material that will be used for learning purposes
- Designing of electronic training material courses to use in the training of small business entrepreneurs
- Create interventions and measures to help curb losses in the small businesses and create growth plans
- Facilitate roadshows to create an awareness for the different outreach programmes
- Reporting and giving feedback to various stakeholders in the CocaCola project
- Stakeholder engagements within the community in order to facilitate community development
- Recruitment of field staff and the training of the staff in order to accelerate the delivery process of empowering the small businesses
Executive Director
TshimologoEntle Business Developments
11.2011 - 08.2013
- Facilitating training and skills development programmes for various institutions as a freelance trainer and coach
- Contact centre simulation training for various companies
Financial advisor
Old Mutual
06.2010 - 01.2011
- Sales of Insurance
- Handling client queries at first contact according to their priority and needs
- Capturing clients details onto the system and updating any outdated information
- Providing after sales client care and support
- Capturing client’s details on Microsoft windows (Word, Excel and PowerPoint) and creating presentations for clients
- Sending correspondence via e-mail to management on captured business
- Researching information to update product knowledge with competitors and new industry developments
- Ability to maintain and create working relationships and increasing the client’s database
Financial advisor
Metropolitan Life
03.2010 - 05.2010
- Sales of Insurance
- Handling client queries at first contact according to their priority and needs
- Capturing clients details onto the system and updating any outdated information
- Providing after sales client care and support
- Capturing client’s details on Microsoft windows (Word, Excel and PowerPoint) and creating presentations for clients
- Sending correspondence via e-mail to management on captured business
- Researching information to update product knowledge with competitors and new industry developments
- Ability to maintain and create working relationships and increasing the client’s database
Store manager
@Home
06.2009 - 12.2009
- The management of a retail store
- Human resources management
- Logistics management
- Sales management
- Visual merchandising
- Revenue Collection and Banking
- Attend to internal and external audit queries
- Prepare monthly and weekly reports
- Supervise and manage resources to evaluate and develop personnel skills in the shop
Sales consultant
Outsurance
05.2008 - 05.2009
- Sales of Insurance
- Handling client queries at first contact according to their priority and needs
- Capturing client’s details onto the system
- Providing after sales client care and support
- Sending correspondence via e-mail to management on captured business
- Researching information to update product knowledge on the internet
- Ability to deal with clients in a tactful manner
- Ability to maintain and create working relationships
- Continuously train and upgrade knowledge on new developments
Store manager
EDCON Jet Soshanguve
05.2006 - 04.2008
- The management of a retail store
- Human resources management
- Create new accounts for clients
- Logistics management
- Sales management
- Visual merchandising
- Revenue Collection and Banking
- Attend to internal and external audit queries
- Prepare monthly and weekly reports
- Supervise and manage resources to evaluate and develop personnel skills in the shop
- Successfully achieved sales target and increased it to 165% to Annual turnover
Trainee store manager
Jet Mabopane
03.2005 - 05.2006
- The management of a retail store
- Human resources management
- Create new accounts for clients
- Logistics management
- Sales management
- Visual merchandising
- Revenue Collection and Banking
- Attend to internal and external audit queries
- Prepare monthly and weekly reports
- Supervise and manage resources to evaluate and develop personnel skills in the shop
Sales consultant
Kestrel Financial Solutions
10.2004 - 02.2005
- Sales of Insurance with multiple insurance houses
- Handling client queries at first contact according to their priority and needs
- Capturing clients details onto the system and updating any outdated information
- Providing after sales client care and support
- Capturing client’s details on Microsoft windows (Word, Excel and PowerPoint) and creating presentations for clients
- Sending correspondence via e-mail to management on captured business
- Researching information to update product knowledge with competitors and new industry developments
- Ability to maintain and create working relationships and increasing the client’s database
Service desk consultant
Truworths
03.2004 - 07.2004
- Selling merchandise
- Customer service related requests
- Administration of service desk duties
Education
High school - English, Afrikaans, Mathematics, Business Economics, Accounting, Geography
Elandspoort High school
01.1995 - 12.1998
National Diploma - Accounting
University of Johannesburg
01.1999 - 12.2003
National Diploma - Occupationally Directed Education Training and Development Practices
Prior Learning Centre
01.2012 - 06.2013
Skills
Team leadership
Strategic planning
Project management
Marketing
Team engagement
Strategic thinking
Business development
Entrepreneurial and innovative
Business administration
Fax
0862497347
Physicaladdress
5031 Block B, Mabopane, Gauteng, 0190
Personal Information
- Identification Number: 8105065506080
- Driving License: Code B
Timeline
Founder and Managing Director
Tsela Tsohle Shuttles and Tours
01.2023 - Current
Training Consultant
IEMAS Insurance Brokers
08.2016 - 12.2022
Legal Department Facilitator / Trainer
Europ Assistance and BMW
02.2014 - 07.2016
Trainer
Hand in Hand Development
09.2013 - 01.2014
National Diploma - Occupationally Directed Education Training and Development Practices
Prior Learning Centre
01.2012 - 06.2013
Executive Director
TshimologoEntle Business Developments
11.2011 - 08.2013
Financial advisor
Old Mutual
06.2010 - 01.2011
Financial advisor
Metropolitan Life
03.2010 - 05.2010
Store manager
@Home
06.2009 - 12.2009
Sales consultant
Outsurance
05.2008 - 05.2009
Store manager
EDCON Jet Soshanguve
05.2006 - 04.2008
Trainee store manager
Jet Mabopane
03.2005 - 05.2006
Sales consultant
Kestrel Financial Solutions
10.2004 - 02.2005
Service desk consultant
Truworths
03.2004 - 07.2004
National Diploma - Accounting
University of Johannesburg
01.1999 - 12.2003
High school - English, Afrikaans, Mathematics, Business Economics, Accounting, Geography
Elandspoort High school
01.1995 - 12.1998
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