Makhajane Mamatho

Learning Delivery

• Facilitation of Learning Programs: Effectively plan, administer, and evaluate all company learning initiatives.
• Coordination with Departments: Actively liaise with departments to support approved training requests and visiting trainers.
• Language Skill Development: Empower team members to improve their written and spoken English using onboard resources.
• E-Learning Management: Administer and maintain onboard E-learning environment diligently.
• Leadership Development: Support and facilitate supervisory and leadership programs effectively.
• Onboarding Management: Manage onboarding processes for new hires and returning team members in line with established guidelines.
• Positive Change Facilitation: Drive and implement positive changes across all learning programs and initiatives.

Talent Development

• Change Request Support: Assist with department change requests through testing and pre-screening of shipboard team members.
• Development Plans Creation: Develop effective professional development plans in consultation with shipboard and shoreside leadership.
• High-Potential Support: Support development plans for high-potential team members as directed by leaders.
• Resource Optimization: Maximize the use of available learning resources for employee development.
• Competency Framework Implementation: Assist with the onboard implementation of the competency framework (Professional Development Records).

Operations

• Quality Standards Compliance: Observe and uphold company, government, and flag state quality standards for programs and facilities.
• Regulatory Compliance Monitoring: Ensure compliance with all necessary regulations and manage reporting and scheduling of required classes.
• Record Keeping and Reporting: Maintain thorough records and produce accurate, timely reports according to company guidelines.
• Learning Resource Centre Management: Oversee the Learning Resource Centre, including resource inventory and operating hours.
• Safety and Compliance Support: Actively comply with safety, security, environmental (HESS), and MLC requirements.
• Training Audit Preparation: Prepare for and lead training-related audits, addressing deficiencies promptly.
• Cost Efficiency Management: Monitor and control cost efficiency of L&D operations onboard.
• Training Space Management: Handle the setup and breakdown of training spaces, ensuring safety and housekeeping standards.

HR Support

• Participation in Training Programs: Engage actively in drills, seminars, and training programs as needed.
• Employee Engagement Support: Contribute to employee engagement initiatives and welfare activities.
• Collaboration with HR Team: Work closely with the HR team to provide essential services to team members.
• Onboarding Support: Assist with team member onboarding processes.
• Engagement Functions Delivery: Deliver basic engagement functions in the absence of the Engagement Specialist.
• Special Projects Participation: Engage in special projects and duties as assigned by HR leadership.

• Responsible for obtaining proper approval prior to commencing recruitment through requisition process
• Advises line managers to complete accurate job profile, and any other relevant documentation
• Conduct Internal and External Recruitment to fill vacancies
• Shortlisting applications, arranging interviews, and background checks
• Drafting of employment contracts
• Advise new employees of all benefits during sign-on
• Oversee on-boarding of successful candidates by ensuring that all required documents are completed, signed, and returned to HR
• Develop and ensure effective induction process for new recruits
• HR Documentation & Administration
• Collate all termination documents
• Coordinate and conduct all exit interviews
• Ensure that personnel records are kept accurate and to the required standard
• Liaise with payroll department regarding any HR movements (termination, contract extensions, etc.)
• Maintain employee records (contracts, remuneration details, banking details) and ensure that systems are updated accordingly
• Create files for new employees
• Ensure employee files are completed and as per the engagement checklist
• Manage termination documents and ensure that they are archived within a 3-month period
• HR Compliance & Reporting
• Ensures effective communication on updated HR policies and procedures to line managers and staff
• Ensures all HR audit requirements are adhered to & provide auditors with necessary files and documentation
• Develop up to date job profiles
• Aid with the legislative reports submitted
• Assists with the preparation, completion, and submission of Employment Equity Plan (EE Plan)
• Provide advice and problem-solving service to staff regarding operational HR best practice, policies, procedures, and legislation
• Act as HR Representative in Employment Equity proceedings
• Skills Development
• Ensure processes related to employee performance management are adhered to
• Partake in the transformation process to meet the BBBEE Skills Development score targets
• Manage, coordinate, and keep record of all Skills Development documentation
• Assists with submission of Workplace Skills Plan (WSP) and Annual Training Report (ATR) to SETA
• Employee Engagement & Wellness
• Responsible for the coordination of health, safety, and wellness of employees
• Heading the Brand Experience Committee to facilitate employee engagement initiatives
• Plan and execute wellness days
• Brand Experience
• Responsible for the overall year plan of the activations
• Oversee the budget for the BX team
• Coordinate the selection of the BX team
• Manage the recognition and rewards process.

• Assist coordinate trade event logistics that are Trade-Related
• Prepare Trade Marketing annual calendar by identifying all relevant events, potential client workshop requirements, key account major celebrations (birthdays, anniversaries, etc.), and any other relevant occasion and populating onto a consolidated calendar annually
• Events Execution
• Managing rollout of trade marketing activities by developing project plans, identifying required suppliers and resources, engaging with stakeholders, managing logistics and coordinating all participants, providing feedback and managing client expectations as required in line with deadlines
• Prepare trade marketing activity feedback report (PCA) by collecting input data
• Submitting station collateral to relevant stakeholders by forwarding approved collateral and confirming receipt
• Respond to queries by receiving request, identify solution and provide feedback as required
• Manage stakeholder relationships with all shareholders and integrated sales teams (regional agency and Mediamark) by responding and providing required information, recognizing, and celebrating special
• Reason for leaving: Internal Promotion

• Diary Management (Team of 7 managers)
• Compile and collate reports and board packs
• Manage travel schedules and arrangements
• Assist with Visa applications
• Arrange station visits for VIPs/Executive teams
• Minute taking in Strategic and Management meetings and ensuring timeous distribution as well as follow-up on action items
• Maintain a reliable filling system for documents
• Organize GM/CEO events
• Daily and weekly briefs on Managers' calendars
• Ensure correct submission of PO's
• Manage the drivers and hospitality staff
• Set up telecons or video conferences
• Maintain a gift register for key stakeholders
• PA Duties
• Diary Management
• Compile reports and board packs
• Manage travel schedules and arrangements
• Arrange station visits for VIPs/Executive teams
• Minute taking in Strategic and Management meetings and ensure timeous distribution as well as follow up on action items
• Welcome all new employees to the company
• Compile weekly and annual reports as per OPCO requirements
• Reason for leaving: Internal Promotion

• Identify relevant tender invites
• Attend relevant site briefings/ clarity meetings
• Draft tender responses/proposals from concept phase to presentation
• Plan and execute event on time and within budget as per brief stipulation (overall logistics and budget management)
• Adhere to project requirements, arrange status update meetings, and debrief meetings post-project
• Developing and maintaining client and stakeholder relationships
• Manage and motivate project team
• Reason for leaving: Retrenched

• Direct report to the National Sales Manager
• Part of the training material development team
• Field Training and new material implementation
• Monitoring of compliance with the Avon/Justine training methods
• Performance Management
• Sales Training
• Soft Skills training
• Coaching and Master Coaching using SBI (Standard/Behavior/Impact)
• Reports to the National Training Manager on field progress and developments
• Observing and accrediting of District Managers on (AT1- T4)
• Monitor monthly and quarterly training needs
• Sourcing out of Training venues and seeing to the overall hospitality
• Compiling and Submission of ROI reports
• Reason for leaving: Excessive Travel requirements

• Producing detailed proposals for events
• Pre-event inspection
• Ensuring adherence to budgets
• Determining requirements and preparing budgetary recommendations
• Scout event venues and make recommendations to clients based on practicality and cost-effectiveness
• Ensure legal and safety regulations are adhered to
• Identifying and securing guest speakers
• Negotiate costs with service providers/suppliers
• Post event evaluation
• Reason for leaving: Internship, contract ended