Hi, I’m
Makgaba Mokgalapa
Johannesburg
Summary
A dedicated Sales Administrator with 5 years of experience. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches
Overview
7
years of professional experience
1
Certification
Work History
Hello Group (Qmart)Centurion
Senior Sales Administrator
9 2018 - Current
Job overview
- Facilitate customer service issues and communicate to management to ensure that expectations are achieved
- Ensuring that all customer complaints, issues, and queries reach successful and appropriate conclusion
- Presented data models to business teams for review
- Testing systems for upgrades
- Organizing events, scheduling meetings, and making travel arrangements
- Monitoring operational metrics for day-to-day operations
- Established clear performance metrics for evaluating individual success within sales team, resulting in increased accountability and motivation
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Resolved customer issues quickly to close deals and boost client satisfaction
- Passionate about learning and committed to continual improvement
- Demonstrated respect, friendliness and willingness to help wherever needed
Cailey Ann Human Capital Consulting
INTERN (OFFICE ADMINISTRATOR)
01.2017 - 12.2017
Job overview
- Perform general administrative duties (i.e., back up support for answer /direct incoming calls, tenant lease files, contract files, vendor files etc.)
- Prepare and process mailing of monthly tenant's statement Maintenance and Calculate charges for billing
- Weekly Reconciliation and Monthly Financial reporting.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Evaluated customer needs and feedback to drive product and service improvements
- Gathered, organized and input information into digital database
- Streamlined office processes for improved efficiency and time management through regular organization and filing
- Assisted in planning and execution of company events, resulting in increased employee engagement and satisfaction
- Frequently inspected production area to verify proper equipment operation
- Sorted and organized files, spreadsheets, and reports
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analyzed information and provided solutions to problems
Education
Henley Business SchoolJohannesburg, South Africa
Advanced Diploma in Management Practice from Management
Current
Tshwane University of TechnologyPretoria, South Africa
Advanced Diploma in Administrative Information from Management Science
20202
Tshwane University of TechnologyPretoria
B Tech in Office Management And Technology from Management Science
Tshwane University of TechnologyPretoria
Diploma in Office Management and technology from Management Science
20162
Skills
- CRM, FICA & Sales
- QlikView/ Sense/Jira
- Networking Skills
- Leadership
- Product knowledge
Certification
Ramabu High School, Matric Certificate, 2011
Languages
English
Advanced (C1)
Sepedi
Advanced (C1)
Isizulu
Advanced (C1)
Timeline
INTERN (OFFICE ADMINISTRATOR)
Cailey Ann Human Capital Consulting
01.2017 - 12.2017
Senior Sales Administrator
Hello Group (Qmart)
9 2018 - Current
Henley Business School
Advanced Diploma in Management Practice from Management
Tshwane University of Technology
Advanced Diploma in Administrative Information from Management Science
Tshwane University of Technology
B Tech in Office Management And Technology from Management Science
Tshwane University of Technology
Diploma in Office Management and technology from Management Science
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