Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Majone Celdrin Malepe

Master Service Advisor
Phalaborwa

Work Preference

Desired Job Title

Service Manager

Summary

  • Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
Languages
3
3
Certifications
2
2
years of post-secondary education
11
11
years of professional experience

Work History

Toyota Master Service Advisor

Ntt Toyota Phalaborwa
Phalaborwa
08.2023 - Current
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Interpreted diagnostic results to provide accurate repair recommendations.

Toyota Master Service Advisor

Nmi Toyota Witbank
Witbank
02.2022 - 07.2023
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.

Fleet Controller

Standard Bank Fleet Department
Johannesburg
11.2015 - 02.2020
  • Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Trained drivers to manage time effectively, improving overall mileage performance.

Education

Diploma - Business Management

Mopani South East FET College
Phalaborwa
01.1998 - 07.2000

Skills

    Complaint resolution

Account management

Technical Support

Service standard compliance

Receiving support

Recordkeeping strengths

Certification

Business management

Timeline

Toyota Master Service Advisor

Ntt Toyota Phalaborwa
08.2023 - Current

Toyota Master Service Advisor

Nmi Toyota Witbank
02.2022 - 07.2023

Fleet Controller

Standard Bank Fleet Department
11.2015 - 02.2020

Diploma - Business Management

Mopani South East FET College
01.1998 - 07.2000
Majone Celdrin Malepe Master Service Advisor