Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
Languages
3
3
Certifications
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Toyota Master Service Advisor
Ntt Toyota Phalaborwa
Phalaborwa
08.2023 - Current
Developed estimates by costing materials, supplies, and labor.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Documented problems and corrective actions to maintain records.
Maintained high customer satisfaction standards to meet or exceed targets.
Suggested add-on services that would be helpful to customers and improve bottom line.
Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Examined service history and provided initial inspection of vehicle to identify issues.
Interpreted diagnostic results to provide accurate repair recommendations.
Toyota Master Service Advisor
Nmi Toyota Witbank
Witbank
02.2022 - 07.2023
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Fleet Controller
Standard Bank Fleet Department
Johannesburg
11.2015 - 02.2020
Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
Supervised maintenance team and effectively delegated assignments to optimize processes.
Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Trained drivers to manage time effectively, improving overall mileage performance.
Senior Master Level Subaru Service Advisor at #1 Cochran Subaru of MonroevilleSenior Master Level Subaru Service Advisor at #1 Cochran Subaru of Monroeville