SAP
Maite Mofya
Group IT Tech
Johannesburg
Summary
Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
8
8
Languages
Work History
Group IT Tech
Bancock International AFrica
Johannesburg
12.2019 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Windows Server Admin.
- Zabbix Network Monitoring.
- Network Administration.
- Printer Troubleshooting.
- 3rd party escalation for vendor devices.
- Forticlient VPN configuration.
- Service desk Ticketing administration.
- Resolving SLA tickets.
- Active Directory Administration
IT Support Engineer
National Health Laboratory Services
Johannesburg
01.2016 - 11.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Laboratory technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- User and Account Creation
- Trackcare LAb Support for all Medical Labs and Doctors.
- Server Administration
- Monitor Network activity for NHLS Labs
- Provide Remote Support to users
- Medical Lab Software's setup and installations.
- SAP software installation and basic
Troubleshooting - Assist Lab Technicians with new lab Instrument intergraded to computer setup
- Plan Projects for upgrades in all SA countries
- Travel to Sites across South Africa (All public Hospitals)
- Implement new Technologies into the business
- Solar Winds Administrator
- Oracle Support
ICT Specialist
Lesedi Municipality (Heidelberg)
Heidelberg
12.2013 - 12.2015
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Create Reports from Library Management System (UKS), Maintain the System For all Libraries.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Network printers install, maintain and configuration (Minolta, HP, Samsung, Kyocera)
- Document supported system and application procedures and processes.
- Work with other support groups and vendors to provide seamless support to all Libraries.
- Create IT programs to Orientate Staff and Members of the community.
- Prepare evaluations of software and hardware, recommend improvements or upgrades.
- Assist creating IT Budget Plan.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following
design or installation specifications and oversee the daily performance of computer systems. - Maintain records of daily data communication transactions, problems and remedial action
taken and installation activities.
• Confer with staff, users, and management establish requirements for new systems or modifications. - Develop training materials and procedures, and/or train users in the proper use of hardware
and software - Maintain the Network Connectivity (Radios).
- Designed and iplimented new Network on Two new Libraries.
ICT Support Engineer
Tshwane University of Technology (TUT)
Polokwane
01.2011 - 11.2013
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following
design or installation specifications and overseeing computer systems' daily performance. - Assist Students with the Registration Process and using System in the and ensure that Labs are always up to date with the System for Students.
- Develop training materials and procedures, and/or train users and students in properly using hardware and software
- Installing and configuring Video conferences, voice conferences, deep freeze7, Cafe Suite agent, SPSS, MS Lync Client, Office 365, Antivirus, Kaseya, MS Teams, SAP Production, Windows 10, Windows Server.
- Imaging/Re‐Imaging end-user/Student’s desktop and laptop machines.
- LAN, Wi-Fi, VPN , Cisco Phones maintenance.
- Respond to technology queries based on the company’s IT procedures by researching with the purpose of resolving.
Education
High School Diploma -
Phala High School
Limpopo 01.2002 - 12.2006
National Diploma - Information Communication Technology
Tshwane University of Technology
Pretoria 01.2007 - 11.2010
Microsoft International Certificate - MSCA 20410 + MSCA 20411A
Bytes Technology
Midrand 03.2017 - 09.2017
ITIL V4 - Microsoft
Axelos
Johannesburg 10.2020 - 10.2020
Azure Fundaental - Microsoft Azure
Torque IT - South Africa
Johannesburg 09.2022 - 10.2023
Bachelor of Technology - ICT Networks
Tshwane University of Technology
Pretoria 01.2021 - Current
Computer Networks (Advanced) - Networks
StudySection E-Certification Center
India 160062 01.2023 - 01.2023
Project Management (Foundation) - Project Management
StudySection E-Certication Centre
India 160062, 10.2022 - 10.2022
SAP ERP 6.0 (Foundation) - SAP
StudySection Center
India 160062, 02.2023 - 02.2023
Skills
Network Fundamentals
undefinedCompetency
Windows XP,7,8, 10 &11
MAC OS Standard
Windows Server 2008 R2, 2012 R2,
2016 Core, Windows Server 2019
Office 365, Azure Fundamental
DHCP, DNS
Active Directory
Exchange Admin Center
MRemoteNG
Cisco Router and Switches
Teamviewer, Anydesk,VNC & Kaseya
Kyocera, Ricoh, Konicaa Minolta
HP,SAmsung, Barcode Printers
UKS Library Management System
Oracle, Trackcare Labs,
deep Freeze7, Cafes suit Agent,
Zabbix, Solarwind
Interests
Networks
Server
Cloud
Timeline
SAP ERP 6.0 (Foundation) - SAP
StudySection Center
02.2023 - 02.2023
Computer Networks (Advanced) - Networks
StudySection E-Certification Center
01.2023 - 01.2023
Project Management (Foundation) - Project Management
StudySection E-Certication Centre
10.2022 - 10.2022
Azure Fundaental - Microsoft Azure
Torque IT - South Africa
09.2022 - 10.2023
Bachelor of Technology - ICT Networks
Tshwane University of Technology
01.2021 - Current
ITIL V4 - Microsoft
Axelos
10.2020 - 10.2020
Group IT Tech
Bancock International AFrica
12.2019 - Current
Microsoft International Certificate - MSCA 20410 + MSCA 20411A
Bytes Technology
03.2017 - 09.2017
IT Support Engineer
National Health Laboratory Services
01.2016 - 11.2019
ICT Specialist
Lesedi Municipality (Heidelberg)
12.2013 - 12.2015
ICT Support Engineer
Tshwane University of Technology (TUT)
01.2011 - 11.2013
National Diploma - Information Communication Technology
Tshwane University of Technology
01.2007 - 11.2010
High School Diploma -
Phala High School
01.2002 - 12.2006
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