MAITE THABITHA CHILOANE
SENIOR HUMAN RESOURCE CLERK
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
23
23
years of professional experience
Work History
SENIOR HUMAN RESOURCE CLERK
NORTH WEST STAR PTY LTD
07.2004 - Current
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained up-to-date employee records to assist in human resources planning.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Work flow ( to appoint and terminate the employment in the system
- I collected pay slips and distribute them in different departments
- Preparing disciplinary hearing pack , formulating charges of grievance and disciplinary inquiry, attending counseling sessions and disciplinary hearing take minutes
- Drafts adverts, short listing CV's , do reference checks
- Arranging interviews and inviting panelists
- Prepare interview pack (questionnaire), conduct interviews, capturing scores and drafts.
- Communication skills for internal and external customers
- Prepare and edit correspondence , communication , presentations and other disability documents for temporary disability employees
- Monitoring, responding to and distributing incoming communication
- Recheck canteen and do stock taking
- Recheck purchase of canteen monthly groceries and intervene where necessary
- Logging with IT support calls as and when problems occur
- Monitoring Safety, communications schedules and make sure the meeting are held
- Problem solving by communication
SWITCHBOARD RECEPTIONIST
SILVERTON ENGINEERING
04.2002 - 03.2003
- Coordinated appointments for multiple staff members, optimizing schedules to accommodate client needs.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
- Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
- Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
- Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
- Demonstrated adaptability by quickly learning new software programs for effective call management.
- Increased productivity by effectively prioritizing tasks during peak call periods.
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Improved customer satisfaction with timely problem resolution and accurate call transfers.
- Facilitated effective communication between team members through accurate message relay and timely reminders of appointments or events.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Certificate - SECRETARY
ROSEBANK COLLAGE
PRETORIA 04.2001 -
Certificate - COMPUTER LITERACY
ACADEMY INTERNATIONAL
PRETORIA 04.2001 -
No Degree - Business Administration
RICHFIELD COLLAGE
PRETORIA 04.2001 -
CERTIFICATE - Human Resources Management
TSHWANE NORTH COLLAGE
PRETORIA 04.2001 -
No Degree - CALL CENTRE
HTC COLLAGE
CERTIFICATE 04.2001 -
No Degree - MATRIC
KGARAHARA HIGH SCHOOL
LIMPOPO 04.2001 -
Skills
- COMMUNICATION
- LEADERSHIP
- ADAPTABILITY
- ATTENTION TO DETAIL
- PUBLIC SPEAKING
- ACTIVE LISTENING
- EMPATHY
- EMOTIONAL INTELLIGENCE
- HR TECHNOLOGY
- DIVERSITY,EQUITY AND INCLUSION
Timeline
SENIOR HUMAN RESOURCE CLERK
NORTH WEST STAR PTY LTD
07.2004 - Current
SWITCHBOARD RECEPTIONIST
SILVERTON ENGINEERING
04.2002 - 03.2003
Certificate - SECRETARY
ROSEBANK COLLAGE
04.2001 -
Certificate - COMPUTER LITERACY
ACADEMY INTERNATIONAL
04.2001 -
No Degree - Business Administration
RICHFIELD COLLAGE
04.2001 -
CERTIFICATE - Human Resources Management
TSHWANE NORTH COLLAGE
04.2001 -
No Degree - CALL CENTRE
HTC COLLAGE
04.2001 -
No Degree - MATRIC
KGARAHARA HIGH SCHOOL
04.2001 -
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