XOLANI RADEBE
Pretoria,Gauteng
Summary
Customer-centric professional with extensive expertise in customer service, claims consultation, content moderation, and business administration. Adept at resolving inquiries, streamlining operations, and ensuring seamless customer experiences. Skilled in conflict resolution, CRM systems, and process optimization. Passionate about service excellence and driving efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Operations Customer Expert
Teleperformance Kenya
Nairobi
02.2024 - 01.2025
- Spearheaded customer support for Bolt, ensuring 95% resolution rate for safety-related concerns
- Streamlined service protocols, reducing customer wait times by 20%
- Ensured compliance with safety regulations and company policies
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Online Content Moderator
Majorel Kenya
Nairobi
03.2023 - 11.2023
- Reviewed and moderated digital content with 99% accuracy, maintaining platform integrity
- Identified and removed harmful content, improving user safety standards
General Business Administrator
Future Fibreglass Pty Ltd.
Johannesburg
03.2022 - 02.2023
- Managed customer orders, supplier coordination, and administrative operations, reducing processing errors by 30%
- Developed structured invoicing and quotation systems, enhancing financial tracking
Claims Consultant
Autoboys Glass Services
Randburg
02.2020 - 02.2022
- Processed over 1,000 claims, reducing turnaround time by 40%
- Collaborated with insurance providers to improve claims resolution efficiency
Compliance Administrator
Endless Marketing
Johannesburg
05.2018 - 08.2019
- Ensured 100% compliance with corporate policies, processing FICA documents for financial accounts
- Established positive relationships with regulators through open communication and prompt response to inquiries or concerns.
- Supported management in developing a culture of compliance throughout the organization.
- Conducted thorough investigations into potential violations, recommending corrective actions when necessary.
Lead Generator Specialist
Platinum Life
Illovo, Sandton
06.2015 - 01.2018
- Secured high-value leads through targeted outreach, increasing conversion rates by 35%
- Maintained CRM database accuracy, streamlining sales pipeline tracking
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
Education
Associate Degree - Business Administration
University of The People
California, United States 01.2024 - Current
Bachelor of Technology - Human Resource Management
Vaal University of Technology
Vanderbijlpark, South Africa 02.2010 - 11.2014
Skills
- Customer Service
- Conflict Resolution
- CRM Proficiency
- Sales Navigator Proficiency
- Content Moderation
- Compliance
- Claims Processing
- Insurance Coordination
- Time Management
- Process Optimization
- Data Entry
- Administrative Support
Awards And Volunteering
- Generation Programme Kenya, Volunteer Mentor, Digital Customer Service Program, 01/01/23
- International Citizen Service, Latitude Global Volunteering
Timeline
Operations Customer Expert
Teleperformance Kenya
02.2024 - 01.2025
Associate Degree - Business Administration
University of The People
01.2024 - Current
Online Content Moderator
Majorel Kenya
03.2023 - 11.2023
General Business Administrator
Future Fibreglass Pty Ltd.
03.2022 - 02.2023
Claims Consultant
Autoboys Glass Services
02.2020 - 02.2022
Compliance Administrator
Endless Marketing
05.2018 - 08.2019
Lead Generator Specialist
Platinum Life
06.2015 - 01.2018
Bachelor of Technology - Human Resource Management
Vaal University of Technology
02.2010 - 11.2014
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