Mahlubi Zibi

Plan, organise and execute MBA learning journeys in low income community of Langa Cape Town exploring an array of political and socio-economic issues.

This can range from a full day or full week assignment.

These academic learning journeys where designed for business management schools of the likea of Zeppelin (Germany), Toronto Business School (Canada), Brown I.E ( USA), Rotodam School of Business (Holland) and London School of Economics (England) to name just a few.

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Resolved problems, improved operations and provided exceptional service.
• Mobilised programs that improved the livelyhood of the community such as clean up campaings. Converting community dumping sites into water -wise indigenous community gardens.
• Supported the development of extra curricular programs for the youth to holistically support them in their development.

• Analyzed customer service trends to discover areas of opportunity and provide feedback to team management.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Collaborated with team members to develop best practices for consistent customer service delivery.