Mahlodi Molaiwa
Alpheus
Commercia
Summary
Discreet Chauffeur offering 18 years of success accommodating needs of discerning clients. Flexible schedule and exacting approach to preparing vehicles. Adept at handling items with care and maintaining confidentiality.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Branch Supervisor/Admin and Planning Supervisor
BMW-Pretoria Branch
Kempton Park
08.2007 - 08.2020
- Managing Pretoria Branch (BMW) in 2017/2018
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated staff performance and provided coaching to address inefficiencies
- Created and managed project plans, timelines and budgets
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines
- Solicited customer feedback to identify and improve on areas of weakness
- Led major initiatives within the department that drove innovation or addressed critical business challenges
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness
- Gathered, organized and input information into digital database
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Maintained database systems to track and analyze operational data
- Frequently inspected production area to verify proper equipment operation
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Evaluated employee performance and coached and trained to improve weak areas
- Collected, arranged, and input information into database system
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Developed effective improvement plans in alignment with goals and specifications
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery
Chauffeur
Avis Chauffeur Drive
Kempton Park
07.2023 - Current
- Ensured passenger safety by adhering to traffic laws and regulations at all times
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time
- Responded with ease to sudden changes in routes and schedules
- Updated logs and tracking documents accurately and according to schedule requirements
- Drove VIPs to corporate events and meetings
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing
- Delivered passengers to destinations safely and on time
- Remained up-to-date with flight schedules and monitored delays or cancellations closely to promptly adjust pick-up times as needed
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order
- Generated increased referrals by consistently exceeding expectations in both service quality and personal presentation standards
- Collaborated with dispatchers effectively for smooth assignment scheduling and communication updates throughout shifts
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor
- Adhered to tight schedule and met departure and arrival deadlines
- Managed teams of drivers, shift schedules and reservation calendars
Admin and Planning Supervisor
Avis P2P
Isando-Kempton Park
01.2014 - 08.2020
- Duties: Ensuring that all bookings are covered for following day,
- Assist with allocation of chauffeurs and vehicles when required,
- Ensure that all special requests are actioned for following day, Ensure that bookings are communicated to chauffeurs timeously,
- Creating profiles for new chauffeurs on AS400, Ensure that avis luxury collection security procedures are adhered to,
- Doing airports visits daily,
- Managing and monitoring of chauffeurs App usage and devices that need repairs sent to IT timeously,
- Ensure that all chauffeurs have fire extinguishers in their vehicles,
- Driving CSI targets and eliminate obstacles daily,
- PDP of chauffeurs (Advising them to renew 3 months prior to expiry),
- Tracking down chauffeurs who goes AWOL/Absconding delivering letters to them to sign handing over signed copies to Manager/HRM,
- Managed Pretoria Branch (BMW) in 2017/2018, General Administration-
- Uniform checks and ordering-for chauffeurs and office staff, if necessary, as per uniform policy,
- Stationery orders and distribution,
- Scrapes errors,
- COID Process,
- Compile and submit employee information monthly by due date (e.g., overtime, salaries, commission, leave and hour calculations),
- Create reservations for new bookings,
- Planning and organizing monthly shift roasters, including submit staff rentals for approval and follow process of creating booking, authorizing/submitting leave and off days,
- Follow staff accidents procedure,
- Ensure petty cash procedure is followed and enough petty cash is available to meet business demands,
- Pull and action discrepancies on authorization report daily,
- Scanning of new employees-recruiting,
- Compiling staff packs for new recruits,
- Arranging trainings for chauffeurs as well as staff,
- Provide input into operational and tactical strategies to grow revenues,
- Scorecards for chauffeurs and office staff
- , Updating chauffeurs PDP on AS400 and filling their copies on file,
- Maintain fleet standard,
- Pull and actioned Wizard reports daily weekly (eg VRSMENU 01, 03, 04, 17, 21, 24),
- Ensure all service intervals are maintained for all vehicles,
- Maintain and update fleet file daily,
- Ensure that damaged vehicles are handed over to accidents department according to process,
- Ensure that vehicles are maintained, and repairs are done timeously,
- Ensure Cartrack reports are actioned daily/weekly check daily for accuracy, Ensure that vehicles are available for daily allocations, Safeguard vehicles and Vehicle keys
- Created and implemented tracking systems to monitor progress and meet deadlines
- Established a culture of accountability within the team by setting clear expectations and monitoring performance metrics closely
- Planned resources, conducted costing activities, and managed bid and proposal phases
- Checked and controlled inventory levels to identify risks and opportunities
- Created detailed project proposals that effectively communicated objectives, requirements, and deliverables to stakeholders
- Maintained consistency in project documentation across all team members by establishing standards for reporting procedures
- Evaluated potential risks during project planning stages, implementing mitigation strategies as necessary to minimize impact on overall timelines or budgets
- Monitored activities for adherence to vital milestones and deliverables
- Oversaw the integration of new technologies into department workflows, increasing efficiency and accuracy in data management tasks
- Improved efficiency of planning processes by streamlining workflows and implementing new software solutions
- Led cross-functional teams in the execution of high-priority projects, ensuring seamless collaboration between departments
- Resolved conflicts between team members swiftly to maintain a cohesive work environment conducive to productivity
- Forecasted production schedules and adjusted plans to accommodate changes in demand
- Coordinated with multiple departments to ensure effective communication throughout all stages of project development and execution
- Managed budgetary constraints while maintaining a focus on quality results through strategic financial planning
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows
- Evaluated brand licensing trends to create forecasting models
- Designed comprehensive project timelines to ensure strict adherence to deadlines and milestones
- Achieved higher project success rates with thorough risk assessments and contingency plans
- Assessed and forecasted brand sales projections
- Assisted with internal financial planning, analysis and budgeting
- Enhanced team performance by providing ongoing training, coaching, and mentoring to junior staff members
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios
- Championed continued education within the department, fostering a culture of growth and development among team members
- Prepared and maintained comprehensive production reports to highlight production developments for management review
- Conducted audit inspections and independent checks to verify parts and materials
- Oversaw inventory replenishment strategies and processes for programs
- Collaborated with cross-functional teams to align production plans with customer requirements
- Devised and implemented efficient processes for production tracking and inventory control
- Created new methodologies to improve planning process and results
- Assisted upper management in making informed decisions by providing accurate status reports on ongoing projects
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Planned resources, conducted costing activities, and managed bid and proposal phases.
- Established a culture of accountability within the team by setting clear expectations and monitoring performance metrics closely.
- Checked and controlled inventory levels to identify risks and opportunities.
Planning & Admin Supervisor
Avis P2P
01.2014 - 08.2020
- Reason for Leaving: Retrenchment
- Observed packing operations to verify conformance to specifications
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
- Collected, arranged, and input information into database system
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery
- Maintained compliance with company policies, objectives, and communication goals
- Led major initiatives within the department that drove innovation or addressed critical business challenges
- Frequently inspected production area to verify proper equipment operation
- Devised and implemented processes and procedures to streamline operations
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated customer needs and feedback to drive product and service improvements
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Developed effective improvement plans in alignment with goals and specifications
- Helped meet changing demands by recommending improvements to business systems or procedures
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Monitored workflow to improve employee time management and increase productivity
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
- Educated staff on organizational mission and goals to help employees achieve success
- Developed and implemented customer service policies to enhance satisfaction
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Provided professional services and support in a dynamic work environment
- Organized and detail-oriented with a strong work ethic
- Proved successful working within tight deadlines and a fast-paced environment
- Acted as a team leader in group projects, delegating tasks and providing feedback
Quality and Planning Supervisor
Avis P2P
Kempton Park
01.2009 - 01.2014
- Mentored and supported [Number] [Type] department employees to create strong workplace culture
- Conducted regular performance evaluations for staff members, driving continuous professional development
- Assessed and forecasted brand sales projections
- Generated and analyzed POS reports to review sales by location and time for future planning
- Maintained consistency in project documentation across all team members by establishing standards for reporting procedures
- Implemented strategic initiatives to improve overall departmental productivity and effectiveness
- Collaborated with company leaders to support consistency and best practices
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account
- Planned resources, conducted costing activities, and managed bid and proposal phases
- Developed merchandise plan aligned with goals and strategies
- Conducted regular performance evaluations for staff members, driving continuous professional development.
- Assessed and forecasted brand sales projections.
- Generated and analyzed POS reports to review sales by location and time for future planning.
- Implemented strategic initiatives to improve overall departmental productivity and effectiveness.
Shift Supervisor
Avis P2P
01.2007 - 01.2009
Planner
Avis P2P
01.2005 - 01.2007
Dispatcher
Avis P2P
01.2003 - 01.2005
Chauffer
Avis Budget Group
Kempton Park
02.2024 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Managed diverse itineraries, adapting quickly to schedule changes and last-minute requests from clients.
- Hired new drivers, maintained performance and managed customer service.
- Collaborated with dispatchers effectively for smooth assignment scheduling and communication updates throughout shifts.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Remained up-to-date with flight schedules and monitored delays or cancellations closely to promptly adjust pick-up times as needed.
- Arrived on time to customer appointments.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Facilitated stress-free travel experiences by anticipating client needs and addressing them proactively, such as providing refreshments or adjusting vehicle temperature settings.
- Upheld high standards of cleanliness, sanitation, and service.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Followed designated routes and schedules while operating vehicles.
- Communicated with passengers regarding estimated time of arrival.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
Delivery Driver
RSB Group
Johannesburg
02.2022 - 06.2023
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Operated light trucks to deliver loads as far as [Number] miles from home location
Education
Some College (No Degree) - NQF Level 4- Generic Business Management
Prodigy Business Services
Johanesburg 01.2013 - 01.2015
Some College (No Degree) -
IQ Academy
Cape Town 01.2017 - 01.2019
Some College (No Degree) -
Avis Training Department
Johanesburg 01.2017 - 01.2019
Some College (No Degree) -
IQ Academy
Cape Town 01.2024 - Current
Khwinana High School
Polokwane 01.1987 - 01.1991
Skills
Efficiency and Time Management
Problem-solving abilities
Passenger transportation
Problem-solving aptitude
Vehicle Inspection
Knowledge of local area
Effective Communication
Local Area Knowledge
Flexibility
Reliability
Customer-Oriented
Time Management
Defensive Driving
Problem-Solving
Attention to Detail
School History
Khwinana High-Polokwane, Matric (Grade 12), English, E-HG, Afrikaans, E-HG, Sepedi, C-HG, Biology, D-HG, Geography, D-HG, Biblical Studies, D-HG
Spoken Languages
- Setswana
- Sotho
- Zulu
- English
- Afrikaans
- Sepedi
Personal Information
- ID Number: 7209205360084
- Health Status: Good
- Date of Birth: 09/20/72
- Gender: Male
- Nationality: South African
- Marital Status: Married
References
- AVIS Luxury Collection, Maria Moloisane, 011 387 8174, Branch Manager Luxury & Chauffeur Drive
- AVIS Luxury Collection, Ayanda Maseko, +27 82, Supervisor Luxury & Chauffeur Drive
- AVIS Luxury Collection, Ephaphrus Raphadu, 011 387 8363, Supervisor Luxury & Chauffeur Drive
- Avis Car Rental (Rac), Thami Lebogo, 011 387 8322, Human Capital Manger- AvisBudget Lease
Timeline
Chauffer
Avis Budget Group
02.2024 - Current
Some College (No Degree) -
IQ Academy
01.2024 - Current
Chauffeur
Avis Chauffeur Drive
07.2023 - Current
Delivery Driver
RSB Group
02.2022 - 06.2023
Some College (No Degree) -
IQ Academy
01.2017 - 01.2019
Some College (No Degree) -
Avis Training Department
01.2017 - 01.2019
Admin and Planning Supervisor
Avis P2P
01.2014 - 08.2020
Planning & Admin Supervisor
Avis P2P
01.2014 - 08.2020
Some College (No Degree) - NQF Level 4- Generic Business Management
Prodigy Business Services
01.2013 - 01.2015
Quality and Planning Supervisor
Avis P2P
01.2009 - 01.2014
Branch Supervisor/Admin and Planning Supervisor
BMW-Pretoria Branch
08.2007 - 08.2020
Shift Supervisor
Avis P2P
01.2007 - 01.2009
Planner
Avis P2P
01.2005 - 01.2007
Dispatcher
Avis P2P
01.2003 - 01.2005
Khwinana High School
01.1987 - 01.1991