Summary
Overview
Work History
Education
Skills
Timeline
Mahlatshe Singo

Mahlatshe Singo

Sales Agent
Orange Farm,GP

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience
3
3
Language

Work History

Account Manager

Global Capital Market Trading (cmtrading)
12.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Telesales Agent

Clientele
09.2022 - 08.2024
  • Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
  • Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
  • Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
  • Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.

Debt Recovery Specialist

ITalk Financial Services
Randburg
02.2022 - 08.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.

Education

Jabulile Secondary School , Orange Farm, South Africa
04.2001 - 12.2020

Skills

Client relationship management

Timeline

Account Manager - Global Capital Market Trading (cmtrading)
12.2024 - Current
Telesales Agent - Clientele
09.2022 - 08.2024
Debt Recovery Specialist - ITalk Financial Services
02.2022 - 08.2022
Jabulile Secondary School - ,
04.2001 - 12.2020
Mahlatshe SingoSales Agent