Mahlatse Delga Matlabyane
Polokwane
Summary
Dedicated professional with a strong focus on office administration, demonstrating exceptional typing accuracy and attention to detail. Proven ability in teamwork and problem solving, consistently delivering high-quality customer service. Committed to leveraging skills in a dynamic environment to achieve organizational goals.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Quality Control Officer
City of Johannesburg
09.2022 - 02.2024
- Monitoring of daily bus scheduled kilometres
- Recording and capturing of missed trips
- Compiling kilometres register
- Quality control data capturing and filing
- Assist in daily quality control operational
- Assist the quality team with bus and station inspections
- Capturing and distribution of data to other departments
- Operate within the department operational working hours
Beautician
Clicks Group
11.2018 - 08.2022
- Consistently met my short and long-term targets
- Proactively participated in meetings and helped create new practices;
- Answered calls, responded to emails, and spoke with clients face-to-face
- Built positive relationships with guests to grow loyal, profitable client bases.
- Worked with serums, creams and lotions to soothe and improve customer skin.
- Resolved customer complaints with professionalism for positive outcomes.
Shop Assistant Cashier
Clicks Group
02.2017 - 11.2018
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure;
- Processed a range of documentation and entered information into database
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Boosted customer loyalty through positive rapport with regular customers
Office Assistant
SAEC
01.2014 - 01.2016
- Scheduled appointments, wrote reports, and processed correspondence;
- Responded to emails and answered phone calls from customers and partners
- Scheduled and coordinated meetings, presentations, and company event
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Created filing system for contracts, records
Education
Diploma - Transport Management
University of Johannesburg
Johannesburg06.2019
High School Certificate -
Eagles Nest Christian School
Limpopo, polokwane12.2010
Skills
Teamwork
Problem solving
Customer Service
Office administration
Typing accuracy
References
- Nosive Sirunu, Clicks group-Clicks Jewel City Manager, Johannesburg, 078 158 6312 / 011 221 5440
- Mashudu Mabunda, City of Johannesburg (Rea Vaya)-Operational Manager Quality Control, Johannesburg, 063 293 7425
Timeline
Quality Control Officer
City of Johannesburg
09.2022 - 02.2024
Beautician
Clicks Group
11.2018 - 08.2022
Shop Assistant Cashier
Clicks Group
02.2017 - 11.2018
Office Assistant
SAEC
01.2014 - 01.2016
Diploma - Transport Management
University of Johannesburg
High School Certificate -
Eagles Nest Christian School