Microsoft Visio(process mapping)
Mahlatse F. Chabalala
Business Systems Analyst
Pretoria,GP
Summary
Information technology professional with deep expertise in analyzing business needs and translating them into effective IT solutions. Known for strong collaboration skills, adaptability to changing requirements, and focus on achieving impactful results. Proficient in requirements gathering, process improvement, and stakeholder communication. Reliable team player with significant track record in enhancing system efficiencies and driving project success.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
ICT Business Systems Analyst
Tshwane University of Technology
Pretoria
05.2021 - Current
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
- Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
- Streamlined operations with the implementation of custom IT systems tailored to company objectives.
- Provided expert consultation on best practices for IT systems usage, enabling clients to achieve their goals more efficiently.
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
- Handled an average of 30 inbound communications daily (calls, emails, and faxes), streamlining case logging and follow-up using Dynamics 365 Customer Service module.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Played key role in successful launch of new product lines by coordinating between development teams and stakeholders.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Assessed business requirements to create focused solutions.
Education
Post Graduate Informatics - ICT
Tshwane University of Technology
Gauteng 01.2025 - Current
Advanced Diploma In Informatics - Informatics
Tshwane University of Technology
Gauteng 01.2023 - 01.2024
National Diploma - Business Applications
Tshwane University of Technology
Gauteng 01.2016 - 01.2022
High School Diploma -
Radikgobethe Secondary School
Bochum 01.2014 - 12.2014
Skills
Software development life cycle
User acceptance testing
Functional specifications
Business process modeling
Requirements gathering
Stakeholder management
Use case analysis
Customer support
Software development
Software design
Test planning and documentation
Process documentation
Agile expertise
Requirements definition
Software testing
Decision-making
Team collaboration
Adaptability
Process Optimization
Go-to-Market(GTM) Strategy
Regulatory Compliance
Risk Assessment
AI Literacy
Personal Information
- Gender: Male
- Nationality: South African
- Driving License: Code 10
Accomplishments
- OutSystems Developer School - Training Complete. OutSystems Low - Code Platform, May (2025) Gained hands-on experience in building scalable web and mobile apps using low-code development practices.
- Designed and implemented a digital solution for residence committee nominations using Power Apps and SharePoint, streamlining workflows and reducing turnaround time by 40%
- Gathered, documented, and validated business requirements across 5 departments, resulting in the successful delivery of two cross-functional digital solutions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Dynamics 365 CRM (service requests and incidents)
OutSystems(Developer School trained)
Power Apps(Canvas apps,connectors, forms)
Microsoft Forms
Microsoft Teams
Outlook
SharePoint(custom lists, forms, permissions)
Drawio
Excel
Azure DevOps(azure boards, collaboration)
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionTimeline
Post Graduate Informatics - ICT
Tshwane University of Technology
01.2025 - Current
Advanced Diploma In Informatics - Informatics
Tshwane University of Technology
01.2023 - 01.2024
ICT Business Systems Analyst
Tshwane University of Technology
05.2021 - Current
National Diploma - Business Applications
Tshwane University of Technology
01.2016 - 01.2022
High School Diploma -
Radikgobethe Secondary School
01.2014 - 12.2014