Mahlatse F. Chabalala
Business Systems Analyst
Pretoria,GP
Summary
Information technology professional with deep expertise in analyzing business needs and translating them into effective IT solutions. Known for strong collaboration skills, adaptability to changing requirements, and focus on achieving impactful results. Proficient in requirements gathering, process improvement, and stakeholder communication. Reliable team player with significant track record in enhancing system efficiencies and driving project success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
ICT Business Systems Analyst
Tshwane University of Technology
Pretoria
05.2021 - Current
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
- Implemented security measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
- Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
- Streamlined operations with the implementation of custom IT systems tailored to company objectives.
- Provided expert consultation on best practices for IT systems usage, enabling clients to achieve their goals more efficiently.
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
- Handled an average of 30 inbound communications daily (calls, emails, and faxes), streamlining case logging and follow-up using Dynamics 365 Customer Service module.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Assessed business requirements to create focused solutions.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Gathered, reviewed and reported on findings.
- Played key role in successful launch of new product lines by coordinating between development teams and stakeholders.
Education
Post Graduate Informatics - ICT
Tshwane University of Technology
Gauteng 01.2025 - Current
Advanced Diploma - Informatics
Tshwane University of Technology
Gauteng 01.2023 - 01.2024
National Diploma - Business Applications
Tshwane University of Technology
Gauteng 01.2016 - 01.2022
Skills
Software development life cycle
undefinedPersonal Information
- Gender: Male
- Nationality: South African
- Driving License: Code 10
Accomplishments
- Attended Outsystems Developer School(Badge no:222 808)
- Documented and resolved nomination system for students, which led to improved user experience, fewer submission errors, and more efficient handling of academic approvals.
- Achieved faster resolution of staff service requests by introducing Dynamics 365 Customer Service for case tracking, automation, and escalation workflows.
Timeline
Post Graduate Informatics - ICT
Tshwane University of Technology
01.2025 - Current
Advanced Diploma - Informatics
Tshwane University of Technology
01.2023 - 01.2024
ICT Business Systems Analyst
Tshwane University of Technology
05.2021 - Current
National Diploma - Business Applications
Tshwane University of Technology
01.2016 - 01.2022
Similar Profiles
Sean Robert KockottSean Robert Kockott
Senior Lecturer – (Academic Program Manager) at Tshwane University of TechnologySenior Lecturer – (Academic Program Manager) at Tshwane University of Technology
Setephina MoepiSetephina Moepi
Tutor at Tshwane University of TechnologyTutor at Tshwane University of Technology
Ntombizotwa Perseverance MemaneNtombizotwa Perseverance Memane
Acting Section Head & Programme Manager at Tshwane University of TechnologyActing Section Head & Programme Manager at Tshwane University of Technology
Tumelo SelemelaTumelo Selemela
Quality Control at Department of Home AffairsQuality Control at Department of Home Affairs
Lunga MlamboLunga Mlambo
Database Administrator at FNBDatabase Administrator at FNB