Mahlagaume Matsimela Peggy

As a receptionist, i served as the first point of contact for visitors, students and clients, ensuring a professional and welcoming environments . My responsibilities included answering and directing telephone calls , responding to emails and inquiries , scheduling appointments , and providing accurate infromation to visitors .

I maintained office record , managed filing systems , captured and updated data ,handling incoming and outgoing correspondence , and assisted with the preparation of documents and reports .I was responsible for receiving and distributing mail, maintaining office supplies , and ensuring the reception area remained clean and organized .

In addition , i provided administration support to staff and management ,assisted with students registration , certificate collection processes , handled customer complaints and queries professionally , and ensured efficient . Through strong organizational and communication skills , i contributed to the smooth daily operation of the office .

Managed examination registration, developed examination timetables, ensured compliance with examination regulations, maintained accurate candidate records, and communicated with awarding bodies, students, and staff regarding examination matters.