Maheshkumar Rane

• Provide expert-level support to clients, peers and management for all existing and future Payment product offerings provided by Finastra.
• Providing professional application and technical support & consultation to clients of Finastra Payment products, typically banks or major corporations.
• Acting as a tier 2 escalation point for Technical Application Support staff.
• Executing escalation procedures when applicable, as defined by management.
• Providing guidance, training and mentorship for support staff of all levels.
• Creating training materials and training plans for future and current team members.
• Working collaboratively with customers and Finastra technical groups for connectivity to various interfaces/applications and other third-party vendors.
• Working on assigned cases through the full case management life cycle
• Continually monitoring and updating all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management.
• Helping other team members on their cases.
• Closely following all processes as formally documented and as otherwise defined by management.
• Leading installation, implementation and client coordination of testing fixes provided by development for production related issues.
• Installing and maintaining test environments for support of the group.
• Maintaining and expanding support expertise by learning, as necessary, International and Domestic Payments Products and the software applications.
• Contributing to a positive atmosphere of teamwork through collaborative behavior and open communications.
• Multi-tasking and managing changing priorities to meet demands of clients.
• Contributing to an atmosphere of teamwork through collaborative behavior and open communications.
• Experience interfacing with others via phone and emails at all levels from senior management to junior staff.
• Enjoying problem solving

• Handling below customers,

1. ABSA Bank, South Africa

2. Westpac bank, New Zealand

3. Lloyds bank

4. Euro bank

5. Standard Bank South Africa

6. Westpac bank , Australia

• Working for the below products of Finastra South Africa (PTY) (LTD)

1. Fusion Global Payplus – CLASSIC

2. Fusion Global Payplus - SP

3. Payment to Go - P2G

4. FMXT

• Working as Manual and Automation Tester using SOAPUI as well as FFF automation tools.
• Involved in gathering Testing Requirements from Specification documents.
• Involved in Automation to do the regression testing using SOAPUI and FFF tools.
• Involved in the development of Test plan, Scenarios and Test scripts for manual and automation testing of the applications.
• Developing automation regression test scripts.
• Developing Test Scripts for Functionality and Regression testing.
• Performed Back-End Testing to check database integrity by writing SQL queries.
• Using JIRA for creating user stories, creating task, logging defects, tracking defects.
• Attending daily check in meeting for providing status on the daily testing related work as well as update on the support cases.
• Co-ordinate with Developers, users and various members of the team to discuss and resolve defects as well as their priorities / severity.
• Salesforce tool is being used to track the different issues reported by the banks and to get the required attached document and traces and screenshots as well as SQL developer tables extracts and whatever required information provided by the banks.
• Reproducing the defects reported by the banks on the different QA environment provided by FInastra to provide the traces, logs, screenshots, extracts of tables.
• SCHED, FREEZE, UAT and PROD AS are different environments available on FINASTRA side to reproduce and retest the different defects and issues
• Responsibility to maintain all these environments are with me as Quality Analyst or Software tester
• To upgrade or install the new builds provided by developers on the respective QA environment using Jenkin tasks is with me as QA.
• Restring all the fixes provided by developer is with me as QA.
• Releasing new build and writing Release notes is done by me as QA.
• Releasing the new Build to clients or banks using Jenkins task.
• It is my responsibility to complete the regression testing using SOAP UI automation tools as well as manual regression testing as QA.
• Installing the build on the QA environment for legacy customer manually using Putty is my job.
• Creating new training documents and providing trainings to the team members on different topics.
• Updating the status of JIRA and closing the JIRA or assigning it back to developer if required.

• Involved in gathering Testing Requirements from Specification.
• Involved in Manual and Automation testing to do the regression testing using Selenium Web Driver.
• Involved in the development of Test plan, Scenarios and Test scripts for manual and automation testing of the applications.
• Developed automation regression test scripts using Java/J2EE, selenium WebDriver, TestNG, Maven prior to agile release.
• Developed test code in Java language using Eclipse, IDE and TestNG framework.
• Developed Test Scripts for Functionality and Regression testing.
• Experienced in performing User Acceptance Testing (UAT) and keeping testing logs & cycles to add to Software Testing Artifacts.
• Performed Back-End Testing to check database integrity by writing SQL queries.
• Used for creating user stories, creating task, logging defects, tracking defects, and performed task based on estimation for sprint work.
• Attended day-to-day meetings for providing regression status of existing functionality.
• Co-ordinate with Developers, users and various members of the team to discuss and resolve defects as well as their priorities / severity.

• Provided second-level application software support for the product named OTAS (Olivetree Trading Analytical services) products.
• Analyzed system errors and troubleshoot network, server, and database errors.
• Documented system bugs.
• Reported to Development team
• Reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query.
• Provided business capability of running own reports by requesting reporting dashboard for most commonly requested data.
• Increased knowledge and allowed for quicker turnaround on incoming requests by providing process and procedure documentation for colleagues and business users for software applications being supported, which led to better understanding of application and functionality.
• Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues.
• Decreased system errors through discovery of redundant data within database, which led to working with Development team on clean up of data.
• OTAS application being used in three regions of the world named ASIA, EU and USA.
• Complete product support of OTAS application was out sourced by LIQUIDNET company from london to QTECH Analytics Private Limited from Ahmedabad in Gujarat province of INDIA.
• Responsible for replication monitoring from two main servers to other many servers
• On daily basis the equity or stock market data of daily stocks tradings and other activities was being ingested in two of the main physical database servers from the contracted data providers.
• LIQUIDNET had collaboration with THOMSON RUETERS and few other stock or equities trading data vendors to get the data of share market on daily basis.
• My responsibilities was to monitor and resolve the issues faced in the ingest processes of these share market data received from Thompson Reuters and other data providers like sungaurd etc.
• Data was ingested into two main servers.
• From these two serves the data was getting replicated to many other servers hosted in the different region of the world.
• Another responsibilities was on monitoring this replication processes and take the necessary steps to resolve the errors to make it work smoothly
• Regression testing of the OTAS application has to be done during every weekend.
• Used jira to report any issues to development team.
• Resting of the issue was also one my responsibilities.
• Api testing using pastman was also part of my profile.
• I was also looking after the email alert monitoring of different ingest processes and used to take the necessary actions if in case of encountered with any errors.
• Was also working on the tickets raised by clients if in case they faced any issues in using the OTAS application.
• OTAS application was used by standalone customer, vendors used to embed the part of few API applications of OTAS applications into their third party software.
• Also responsible to prepare the documents in confluence for all the topics and processes on regular basis.
• Curve process monitoring was also taken care by me and other team members.

· Knowledgeable in electronic medical record (EMR) systems.

· Experience with HIPPA and other healthcare regulations.

· Excellent problem- solving and analytical skills.

· Develop, implement and evaluate EMR systems.

· Design and document system workflow processes and procedures.

· Monitor and troubleshoot system issues.

· Provide training and technical assistance to users.

· Analyze data and develop reports.

· Ensure compliance with relevant regulations.

· Collaborate with healthcare professionals, IT staff and other stakeholders in the development and implementation of EMR systems.

· Analyzed customer needs and worked with other departments to ensure successful EMR implementations.

· Designed system architecture and created plans to ensure successful implementation.

· Developed technical specifications, business processes and application configurations.

· Developed and implemented quality assurance plans to ensure successful implementation.

· Analyze client requirements and develop solutions to integrate EMR / EHR systems.

· Provide technical support and troubleshoot system issues.

· Perform quality assurance testing for systems and software.

· Develop and implement data management plans.

· Provide project management support for implementations.

· Generate reports and analyze health data

· Maintain client relationships and provide timely customer support.

· Provided EMR implementation services to healthcare facilities, including software installation and system configuration.

· Trained users on the use of EMR software and hardware.

· Monitored system performance and provided troubleshooting support when needed.

· Analyzed data to identify opportunities for process improvement.

· Developed reports and documentation for user reference.

· Assisted in system integration and data migration.

· Developed and maintained databases for data storage and retrieval.

· Provide strategic expertise, support and guidance to healthcare organizations in the use of healthcare technologies.

· Evaluate, optimize and create effective programs, teams and project plans to maximize organizational efficiency.

· Manage project teams and stakeholders to ensure project goals are achieved and deadlines are met.

· Conduct data analysis to identify trends and develop insights and recommendations.

· Lead and mentor team members to promote team unity and success.

Develop strategic plans and business cases for upcoming projects.

· Worked with an US Insurance and healthcare company.

· Creation and review of Test Plans/test Strategies with Development Lead and Project Managers.

· Test Estimation with QA Manager and discussing the scope with stakeholders and business analysts.

· Responsible for providing accurate implementation level estimates and delivers on them.

· Logging defects in JIRA defect tracking tool.

· Plan UAT phase for releases.

· Identify high level test scenarios.

· Report on test progress to the Test Manager and also at weekly release meetings.

· To produce and modify test scripts to reflect the Business and User requirements.

· Data preparation for use during testing.

· Document and raise defects via the agreed protocol.

· Identify additional test conditions that may be required and action accordingly.

· Identify and communicate required modifications to current test scripts.

· Maintain positive working relationships within the team.

· Meet agreed performance objectives and ways of working.

· Use knowledge of current Business policies and processes to advise on usability of new systems.

· Deliver 100% of test scripts within agreed timescales.

· Execute all tests within agreed timescales.

· An ability to quickly absorb and understand the new processes and systems.

· An understanding of the testing methodology and applications.

A willingness to support change and embrace new ways of working.

· Involved in gathering Testing Requirements from Specification as per the business requirements.

· Involved in the development of Test plan, Scenarios and Test scripts for testing of the applications.

· Responsible to write and execute the test cases to cover the end to end test scenarios..

· Was monitored and executed all the test cases written by the junior testers and suggested all the required changes.

· Logging defects, tracking defects, and performed task based on estimation for sprint work.

· Developed Test Scripts for Functionality and Regression testing.

· Experienced in performing User Acceptance Testing (UAT) and keeping testing logs & cycles to add to Software Testing Artifacts.

· Performed Back-End Testing to check database integrity by writing SQL queries.

· Attended day-to-day meetings for providing regression status of existing functionality.

· Co-ordinate with Developers, users and various members of the team to discuss and resolve defects as well as their priorities / severity